FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These were perfectly flavored and excellent for the kids (and picky adults) in our large gathering.”

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Posted 1 year ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“My family and I enjoyed the açaí. We usually order a bowl weekly at $12.00 a piece for a family of four. This is a better value for my family and I. Also, this is very tasty.”

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Posted 1 year ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“There were initially problems with shipping here to hot South Florida. BUT... the customer service was SO perfectly over-the-top accomodating that it made up for the problems and turned me into a lifelong customer. These people went FAR above-and-beyond to make certain the problem was solved AND the customer was happy. I am happy; and they were GREAT!”

Helpful Report

Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“The order was delivered in great packaging to keep it frozen. The packaging is 100 percent biodegradable which was a bonus.”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“I am very satisfied with the service , although I have bee ordering for years , I never received a discount when applied for.”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Please feel free to reach out to us anytime. We would be happy to assist you adding a promo code to your order.

Posted 1 year ago

“The only place I could find Kraft whole grain mac and cheese that didn't have an exorbitant price. I am quite pleased with my purchase.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Quality butter and fast delivery.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“Love this product”

Helpful Report

Posted 1 year ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“Good product and shipped quickly. Very satisfied.”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“I had a great experience in ordering the walking taco chips for a graduation party. The chips arrived in great condition and I received my order within four days of placing my order. I was very pleased even though I noticed some not so good reviews. I will be ordering again from your company. Thank you for your prompt delivery and amazing quality products!”

Helpful Report

Posted 1 year ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 1 year ago

“Received my sweet cream cheese pretzels super quick with no issues - absolutely will purchase again!”

Helpful Report

Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“The Service and Delivery was great. I'm not able to find what I ordered no longer in my Kroger's store. Please help me find out where to purchase more ice cream bar.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“Excellent, frozen packaging was superb, product protected (no breakage) and delicious when used at our 80 person Mother's Day event.”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“Easy to shop and quick delivery! Thank you!”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. Hope to see you again soon.

Posted 1 year ago

“Though the 1st 2 orders of vinegar that were shipped were damaged and destroyed by UPS, I was able to speak with two customer service reps who were very sweet and very helpful. It is really nice to actually be able to speak to a real person when there are problems. Finally received my third order with no issues.”

Helpful Report

Posted 1 year ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 1 year ago

“Great service and fast delivery time.”

Helpful Report

Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“The choices are unending. Only site I found that would sell bulk to residential customers.”

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Posted 1 year ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 1 year ago

“They offer different types of payment and they deliver immediately. It was an easy and pleasant experience from beginning to end. Food service direct is where I get my hard to find products and they have been great!!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Website is easy to use. Products are always fresh. One of the best places to shop!”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“It's easy to order. I am updated when my purchase is being delivered. Cake is sooooo delicious”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews