FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gluten free rolls I ordered arrived carefully packaged and frozen. We are very happy with the quick service!”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“Thank you! We got our order and it was frozen still. Good service, quality food.”

Helpful Report

Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Was so happy to find this fine product that for some reason grocery storess don't carry. Shipping is fast and frozen product arrives well packaged and fully frozen. I receive accurate shipping notifications so that I can be home to take care of it when it arrives. Great company, great service, great communication!”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“I ordered frozen items, they shipped safely with dry ice in insulated containers. Arrived safe, and still frozen. Very pleased with the service.”

Helpful Report

Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“It just takes so long to receive my order”

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Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. Items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 1 year ago

“i ordered gluten free rolls and they came in still frozen and nicely packaged. would recommend to everyone if you are gluten free.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Great service and FAST delivery”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Easy ordering.”

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Posted 1 year ago

Thank you for the feedback. We really do appreciate your business. See you again soon!

Posted 1 year ago

“Love the Seitan, very good price...”

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“Food arrived on time and in good condition”

Helpful Report

Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Product availability, good expiration date, arrives as promised if not sooner, well packaged. Friendly and efficient means of purchase.”

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Awesome a fast shipping! Definitely will do business with again. Thank you.”

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Posted 1 year ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 1 year ago

“Excellent service and shipping perfect and a good follow up. I loved the bulk size. Thanks LG”

Helpful Report

Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Great products and fast dependable service. Food arrives in good condition.”

Helpful Report

Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“I have ordered twice from this company and have been very pleased. I was well informed about when it was shipped and when it would be delivered. Very happy with quality of the food also.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“I was thrilled with my purchase because Sauer Spaghetti Sauce is mine and my family’s favorite sauce and we couldn’t find it anywhere. It’s exactly what I was searching for!”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Great service, great packaging!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“We totally love you guys. Keep up the good work.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“quick deliery”

Helpful Report

Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“Deliveries are fast and items come very fresh, packed in a cooler.”

Helpful Report

Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews