FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived on time packaging was top of the line and the product was very good quality and I will be buying more in the future luv it”

Helpful Report

Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Great price and fast delivery. For future shipments, a sticker indicating that this is a frozen material has been requested by my warehouse so that they will handle expeditiously.”

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Posted 1 year ago

Hello, Yes a sticker indicating that this is a frozen product and contains dry ice is located in various parts of the outer shipment box already. Please feel free to reach out to our customer service team if you need help finding them.

Posted 1 year ago

“I have ordered and received many deliveries of Kraft 5-pound bags of shredded parmesan from FoodServiceDirect.com and can say that, besides being HALF the price of an equivilent quantity at my local supermarket, the quality I receive from FSD is far superior, with no filler in the cheese at all. I do have two wishes: that FSD would initiate a subscribtion service that would automatically ship my order every few months, and that they would allow me to return the styrofoam coolers and gel icepacks in which their shipments are delivered like other food delivery companies do to avoid the monumental waste and contribution to our landfills.”

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Posted 1 year ago

Hello, Thank you for the review. We appreciate your commitment to eco-friendliness. Our packaging is designed to be biodegradable and recyclable.. If you have specific questions or would like assistance finding a recycling facility near you, our customer service team would be more than happy to help

Posted 1 year ago

“Great service and excellent quality! I will definitely be purchasing more in the future from Food Service Direct. Thank you!”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Very good and efficient service”

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Posted 1 year ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Great service and 1000s of items and options swift and fast check out and shipping information fantastic results”

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Posted 1 year ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 1 year ago

“Product arrived as described inthe time frame described.”

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Posted 1 year ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“Great company! I received my package 2-3 days after placing my order. Their products are super affordable, especially if you have a large family like me. We have 6 kids and buying in bulk really helps, especially with prices like this.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Excellent service. Had what I needed and received it in a timely manner.”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Fast shipping, good prices and packaged properly.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Great product great service”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“It is very difficult to find good egg roll wrappers. I have been making homemade egg rolls for over 50 years and finding the right egg roll wrappers has been a nightmare. When I discovered Food Service Direct and order a case of egg roll wrappers to cook for my son's accounting office I wanted to try these egg roll wrappers hoping they would work. WOW - BEST EGG ROLL WRAPPERS EVER!!! I was thrilled with them, I didn't have to do a second egg roll wrapper because there was a hole in one of them and there were no air bubbles to make frying them more difficult. I was able to quickly wrap 118 egg rolls and not one of them created a hole or floated to the top. Thank you Food Service Direct. I have been telling everyone I know about getting their egg roll wrappers from Food Service Direct. Best product of the century.”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“Great product great services”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Very fast shipping and great products!”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you again soon!

Posted 1 year ago

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Posted 1 year ago

“Found the product I wanted at a great price, and got a coupon for it. Shipping was lightning-fast, and the customer service was amazing. Wonderful experience!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Customer service was very helpful and friendly in modifying my order. The prices and shipping are fair considering my order was packaged in a freezer cooler.”

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Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 1 year ago

“Easy ordering. Prompt delivery. Quality product!”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“Delivered with care, put package exactly where I told them to and the timeframe to get product is good”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“Very good service”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews