FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items were exactly what I ordered. I am very satisfied. Just keep it in stock. Great service.”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“I buy them for my husband. They are very spicy, but he loves them. They are pretty pricey, especially since every thing has gone up so much. So they are a treat for him. They are delivered pretty quickly and in good condition.”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“Great product! Fast/Free shipping! Will be back to buy more! Thanks”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“Super easy to order and was delivered faster than estimated time”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Sent the wrong product and didn’t notify me until I called that it was out of stock. Second time this has happened. Poor operations again.”

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Posted 4 years ago

We hate to hear there was an issue with your order. It's important to us that you receive the correct item. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 4 years ago

“As promised arrived frozen was a big hit st Christmas.”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“TIMELY AND DELICIOUS”

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Posted 4 years ago

Thank you for the feedback! We appreciate it!

Posted 4 years ago

“Our needs and orders are relatively small, yet FSD is always prompt and accurate in filling our orders. Quality is always as advertised. It may be interesting to know that nearly half of our orders find their way into our church's program that provides weekend food for kids that have hot lunches provided by their schools because their families have limited resources.”

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Posted 4 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 4 years ago

“Excellent response time, great prices on household staples. We'll be placing more orders soon.”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“I ordered the Frozen Pancake Puffs. The cardboard box was in a very good styrofoam box. But the ice bag contained no ice and the pancake puffs were completely thawed.”

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Posted 4 years ago

We hate to hear there was an issue with your order. It's important to us that frozen orders are just that, FROZEN when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 4 years ago

“Exactly as described fast shipping”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Placed an order on 12/19 and still waiting for it to ship. I'll be taking my business else where”

Helpful Report

Posted 4 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 4 years ago

“This time I did not receive a notice about when will it delivered to my door.”

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Posted 4 years ago

Thank you for the feedback! We appreciate it!

Posted 4 years ago

“My orders are always fulfilled quickly and efficiently!”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“I was sent the wrong item twice.”

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Posted 4 years ago

“As a first time customer you would think first time impressions would be a top continued sales point. I did order one specific product but upon opening the container found I did not receive what I paid for. The product you still currently have on your web site is knowingly out of stock which you did not post or up date instead you did a bait and switch which is highly unprofessional and illegal. I will not use your business again and will give negative reviews if contacted or asked.”

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Posted 4 years ago

“Awesome company to do business with. Ordering is simple, shipping is quick .”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“Cheesecakes we’re not wrapped properly.”

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Posted 4 years ago

“Both items I ordered needed refrigeration... one needed to stay frozen. Both arrived perfectly... expertly packed and delivered. Delighted customers!”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“Received 1 item on time in great condition but communication from the company is nonexistent. I ordered 2 items and had to determine on my own as to why I didn't receive the 2nd item.”

Helpful Report

Posted 4 years ago

Thank you for the feedback. Our records show you ordered a special order item. As the listing says these items take a little bit longer to ship out to you. Please reach out to our customer service team we would love to further assist you. Please email CustomerService@FoodServiceDirect.com!

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews