FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your company is very efficient and delivery was very prompt and handled well by the delivery person.”

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Posted 4 years ago

“Products are excellent quality and affordable. Purchase arrives in perfect condition and quickly. Highly recommend Food Service Direct.”

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Posted 4 years ago

“I have long purchased seafood from foodservicedirect.com. I have sent some to friends and family as gifts and enjoyed it myself. Everyone I have ever shared it with has loved it!!!”

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Posted 4 years ago

“Totally professional, timely and considerate. They have my vote!!!”

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Posted 4 years ago

“Product came packaged properly. Had plenty of dried ice still present.”

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Posted 4 years ago

“Great service & timely delivery! Package always comes appropriately wrapped for food to stay frozen.”

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Posted 4 years ago

“great hot dogs the kids and family all love them”

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Posted 4 years ago

“Product was as displayed and delivered still frozen.”

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Posted 4 years ago

“Perfect!!!”

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Posted 4 years ago

“Exceptional customer service from ordering to delivery. Have used Food Service Direct in the past - never disappointed. Exceptional packaging and reliability. Depend on them for our holiday baking/cooking - thanks very much!”

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Posted 4 years ago

Thank you for the great feedback! We’re happy to have you as a customer!!!

Posted 4 years ago

“Cookies are great - just what I expected”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“Great products for a great price.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“I loved that I could order cases of my favorite pretzels chip”

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Posted 4 years ago

“Exceptional packaging easily protected the contents.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“everything was fresh, and delcious!”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Product was exactly what I was expecting!! Shipped on time!!”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“Great company. Received product fast.”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“Food Service Direct had exactly what I needed in stock and at an excellent price. Free shipping enhanced the deal. The whole transaction was seamless.”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“Wonderful first ordering experience.”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Thank heavens for Food Service Direct....when my Sam's Club discontinued Chudleigh's Apple Caramel Blossoms which still baffles me. Their big push to replace with their own Members Mark they didn't do so with this item. Big mistake! Obviously, Food Service Direct recognizes a great product and are there to provide it. Received within 5 days of order not a damaged one in the bunch. Kudos Food Service Direct”

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Posted 4 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews