FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,956 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,956 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product Fried chicken Fast shipping”

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Posted 3 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 3 years ago

“Good products and timely service”

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Posted 3 years ago

Thanks for the great feedback! We appreciate it. See you soon.

Posted 3 years ago

“The item we ordered was very delicious. I will order again.”

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Posted 3 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 3 years ago

“Outstanding”

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Posted 3 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 3 years ago

“Great product but it took a month to arrive! Not good!”

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Posted 3 years ago

“Ordering and shipping spot on.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“The soft pretzels were great!”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 3 years ago

“great product fast shipping good price”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“One of the only places to find Nicola La Croix on the internet. It’s not marked up a bunch in price like on others sites. Came fast. No issues with order. So happy to have found them!!”

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Posted 3 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 years ago

“Received item as described. Pleased with transaction.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Awesome product and fast shipping!!”

FoodServiceDirect.com 5 star review on 9th October 2022

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Posted 3 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 3 years ago

“As promised when promised at a reasonable price. I will be a repeat customer.”

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Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 years ago

“We have enjoyed excellent service. When there was a shipping problem, food service direct made it right. We have no complaints and can trust their products.”

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Posted 3 years ago

We appreciate the feedback! Thank you for letting us make this right for you. See you soon!

Posted 3 years ago

“Rapid courteous and complete service. All done on the web.”

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Posted 3 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 3 years ago

“I love it that an average person can shop here and get a case of something not available at our local stores. I wait til the free shipping deals and then buy something I eat or something special. The customer service is exemplary too - they really care about customer satisfaction and will answer any questions you have. The return policy charges a lot so be sure you want what you are buying. Other than that (and that's all laid out very clearly), shop away and save money and best of all - get what you can't find in the stores! I live on an island, so this is especially important to me.”

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Posted 3 years ago

“Ordered a Kraft Cheese I can’t find in my area and Dirict was and has been able to find the item and so Hip,it tome.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 years ago

“They delivered everything timely and in good condition”

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Posted 3 years ago

Thank you for the great feedback! We are so glad we could get these to you. See you soon!

Posted 3 years ago

“Always receive quality products and good customer service”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 3 years ago

“recent bought with free shipping, was very impressed”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“👍👍👍👍👍👍👍👍👍👍”

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Posted 3 years ago

Thanks for the great feedback! We appreciate it. See you soon.

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,956 reviews