FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,967 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item delivered in time. Great customer service always.”

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Posted 4 years ago

“grate prices friendly user website”

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Posted 4 years ago

“The order came in a timely manner, and the food was still frozen.”

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Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

“Very good quality product and always shipped in perfect condition.”

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Posted 4 years ago

“The order I placed with FoodServiceDirect was frozen Fried Green Tomatoes. The order was shipped quickly and came very well packed for use and the insulation used to keep my order well frozen was wonderful. I am very happy with their products, shipping, and service and will with out a second thought ordering from them in the future. Sharon Cross San Angelo, Tx.”

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Posted 4 years ago

“My product arrived on time and in great condition, thank you ☺️”

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Posted 4 years ago

“Everything was spot on from ordering to delivery”

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Posted 4 years ago

“Love the Oscar Mayer hot dogs I got from you. The 4:1's are great..the family loves them. I liked how easy it was to order them and how promptly they arrived.”

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Posted 4 years ago

“I’ve ordered a many times And all orders Have come promptly and as ordered”

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Posted 4 years ago

“There is nothing to say as I got what I wanted and it was as delivery said it would be.”

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Posted 4 years ago

“Very satisfied”

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Posted 4 years ago

“My order arrived quickly, with tracking info. Great products, awesome company!”

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Posted 4 years ago

“Responsive ordering. Responsive customer service if needed. What more could you ask for?”

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Posted 4 years ago

“Service was great! Products are outstanding. Customer service answered all my questions and was very helpful. The only problem I had was one of the boxes was completely torn out on the sides. Which I believe was done during shipping. Otherwise everything was great. I will be ordering again in the future. Thank you for a great service.”

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Posted 4 years ago

“Couldn’t be happier since I found FoodServiceDirect!!! The products, the service, the prices and the expediency of their shipments are reasons why I will be a lifetime customer. Thank You!!!”

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Posted 4 years ago

“Excellent customer service, When the package arrived damaged and frozen food thawed, I got a replacement.”

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Posted 4 years ago

“Fast delivery ! Thank you”

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Posted 4 years ago

“Ordering was very easy. Order shipped in a timely manner and was received on date I was told I would receive.”

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Posted 4 years ago

“Was looking for a product for a while other sites listed it but didn’t actually have it. A friend who runs a hotel turned me on to food service direct. Ordered and was here in. I time”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,967 reviews