FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,967 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was as advertised and delivered as promised”

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Posted 4 years ago

“The transaction was easy and the product was delivered on time.”

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Posted 4 years ago

“Most attentive customer service regarding questions that I had. Delivery prompt and in good shape though by the time I had opened it, the dry ice had melted.”

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Posted 4 years ago

“Great food good quality and great service will order again thank you”

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Posted 4 years ago

“Easy to find and order my product. Fast and efficient shipping. Prompt delivery. Perfect!”

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Posted 4 years ago

“Would definitely order from this company again. My order came very quickly. Meat was completely froze as it should be and packaged great. Great company!”

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Posted 4 years ago

“Shopping the website was easy and food was delivered in a timely fashion but being that it was frozen food, another day's delay might have caused the items to thaw.”

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Posted 4 years ago

“Enjoyed viewing all of the choices. Easy ordering and prompt delivery. Cold items were packaged in an impressive way. Will definitely order again even though we are a single family and not a food or restaurant supply.”

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Posted 4 years ago

“BEST frozen peaches !!!”

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Posted 4 years ago

“Good selection, fast shipping.”

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Posted 4 years ago

“Catfish was excellent!!”

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Posted 4 years ago

“Although I was concerned about the commercial ice cream package size being unmanageable in my home apartment freezer, my shipment came in a perfect 3-carton size.”

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Posted 4 years ago

“The ribs are amazing and in the chicken wings we also received chicken legs. But everything was awesome. Our restaurant will be ordering again.”

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Posted 4 years ago

“Food is very good.”

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Posted 4 years ago

“for what ever reason the item that i bought is in our stores very rarely. my wife loves it to the point that she almost always wants it for breakfast. i heard about your company from a friend and haven't looked back yet. im waiting for you to restock some items. as soon as its in im gonna buy it.”

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Posted 4 years ago

“Excellent customer service fresh product”

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Posted 4 years ago

“Being able to send packets of Hellmann's Mayonaise monthly to my cousin is such a blessing. He lives in a nursing facility and having FoodServiceDirect offering this item allows him to enjoy mayonaise with a sandwich or salad without worrying about food spoilage that can be deterimental to his health. I truly appreciate FoodServiceDirect allowing this item to be ordered monthly. Thank you for your superior quality customer service!!!”

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Posted 4 years ago

“Speedy delivery and excellent packaging. I ordered 5 boxes of individual packaged butter and it came in two separate insulated boxes with lots of ice packs. Very impressive!”

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Posted 4 years ago

“Great service and great quality!”

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Posted 4 years ago

“Everything was great”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,967 reviews