FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,967 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Frozen food arrived very frozen! Excellent service”

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Posted 4 years ago

“The get you the food quickly, and my orders have always been correct.”

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Posted 4 years ago

“Always have what I want and I always receive it in a timely manner.”

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Posted 4 years ago

“Prompt response to my orders and always exactly the right items....very good packing with promt delivery. I've never had any item damaged and have no complaints and nothing but praise for Food Service Direct.”

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Posted 4 years ago

“Great Service, Prompt & Accurate Services...”

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Posted 4 years ago

“Great service and love the sauce.”

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Posted 4 years ago

“Ordered a frozen treat for my autistic grandson in bulk quantity. Orderiwas easy and the delivery was very carefully packed to keep the bars frozen. I was notified when it shipped and also when it was delivered with a reminder to take it in and unwrap to freeze quickly, I’m very Pleased,”

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Posted 4 years ago

“It came on time and was what I ordered.”

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Posted 4 years ago

“Your Service is good”

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Posted 4 years ago

“Thank you so much for having Enjoy Life Chocolate Chips in stock and shipped so quickly! A different company left me in a lurch, and you guys saved the day! I also enjoyed pricing that was lower than buying direct for the companies for my chocolate and powdered sugar. My small bakery appreciates all you do.”

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Posted 4 years ago

“Great service! Thanks very much.”

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Posted 4 years ago

“Good service and delivery on time !”

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Posted 4 years ago

“Love them! Great selection, great communication, thoughtful and careful shipping to ensure freshness.”

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Posted 4 years ago

“These Texas Toothpicks are exactly how we remember. Desicious!!”

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Posted 4 years ago

“Product was exactly what I ordered. Great description details. Fast shipping. Amazing notifications on order and shipping status. Will definitely order again!”

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Posted 4 years ago

“The product was beyond expectations. Quick delivery and worked perfectly. Will be ordering mini pastry shells again, and again.”

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Posted 4 years ago

“Excellent service. Great prices. Free fast delivery. Everything went great!”

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Posted 4 years ago

“I really appreciate you guys doing the right thing. You sent me oatmeal with gluten in it, and you fixed the issue immediately by sending the correct non gluten oats. I really appreciate that, and it was a blessing to receive. I will always continue to do business with you guys.”

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Posted 4 years ago

“Very quick and prompt delivery .”

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Posted 4 years ago

“Excellent service , excellent transaction,”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,967 reviews