FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,967 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was smooth. Product was in stock, delivery was quick and uncomplicated. I am very pleased and will do business again!!!”

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Posted 4 years ago

“These are my addiction. I guess a better one to have. I am pleased with the service that I receive when ordering from Food Service Direct. Quick shipping, fresh product.”

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Posted 4 years ago

“Delivered on time. Frozen to fresh baked!! Delicious”

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Posted 4 years ago

“I love FoodService Direct!”

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Posted 4 years ago

“The website was user friendly. My order came in very quickly, the packaging was secure, and the products was just as it appeared on the website. I was extremely satisfied.”

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Posted 4 years ago

“Received everything very fast & everything was packed in the box perfectly. Very happy with their service & their products”

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Posted 4 years ago

“Very good quality food taste great service great quick will always use these guys”

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Posted 4 years ago

“Great service , great prices”

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Posted 4 years ago

“My order came in fast. Very please with my food product. Will buy again.”

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Posted 4 years ago

“Always a pleasure to order from them. Orders are promptly filled and sent out. If the item is on backorder, they will notify you and ask if you want to wait or cancel the order. Customer service is quick to answer questions, friendly, and resolve issues ASAP. I found them on Amazon, but will be ordering from them through their bulk website for a long time to come. I am a very grateful, and happy customer to have found and use their services.”

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Posted 4 years ago

“I have Lupus and am VERY limited in what I can eat. Kellogg's Mueslix cereal is one of the items that I can eat and is nutritional as well. Food Service Direct has continued to carry it and I am so very grateful. Even when their "supply chain" is questionable, they always over-estimate the time it will take (and I order way ahead of time) and they always get it here early - no hassle, free shipping if I order enough and coupons.”

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Posted 4 years ago

“I love the fact you still carry the 1 oz packets of Cracker Barrel Sharp Cheddar Cheese. Can't seem to find them in the stores any more. They are convenient, easy to take with you and it's wonderful cheese. So often the sharp cheddar is not offered, only mild. A case might seem like a lot to order at one time, but they last forever. I store them in my garage refrigeraator and bring one box inside at a time. I use to take them with me in the car in a small canvas bag and cold pack to have for a snack or when I got to my hotel for a snack. Perfect. Thanks for still carrying them.”

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Posted 4 years ago

“they were very professional and honored the contract as expected in record time”

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Posted 4 years ago

“The product was excellent. It shipped quickly. It arrived on time. The food was fresh despite it being 100 degrees in Texas”

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Posted 4 years ago

“Love the bolognese sauce, and my order arrived promptly & packed in dry ice. Love it!”

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Posted 4 years ago

“This is my second time ordering from your company I Loce the products you seek the packaging is on point.. the only thing negative I can say it takes awhile to receive it’s worth it though.”

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Posted 4 years ago

“Fantastic product”

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Posted 4 years ago

“Shipment is super fast and my family loves these! Great snack for in between meals and hiking.”

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Posted 4 years ago

“I love the Sara Lee Pecan coffee cake and this is the only place I can get it.”

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Posted 4 years ago

“Brought back memories.”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,967 reviews