FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,967 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent & efficient service. My order was well packed in dry ice and arrived frozen in two days.”

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Posted 4 years ago

“Reference Davids cookie dough; After opening box,a lot of the cookie dough is stuck together.Maybe they need to be a little colder.My freezer is set to -15 Thank You Bill”

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Posted 4 years ago

“Everything arrived in a timely fashion, in good shape, as was described. Frozen items still frozen.”

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Posted 4 years ago

“Customer service was helpful since I had trouble ordering through on-line.”

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Posted 4 years ago

“We order frozen Otis Spunkmeyer cookies for our Orthodontic office - THEY ARE DELICIOUS!! Never an issue with customer service... quick with a response, professional, friendly & fix any issue promptly!!!”

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Posted 4 years ago

“We received a shipment that did not arrive preserved as they should have. HOWEVER, Food Service Direct immediately replaced and shipped new items to our office. SPECATULAR CUSTOMER SERVICE!! Thank you for taking terrific care of us!”

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Posted 4 years ago

“Cookies are yummy and came on time. Only thing is I wish the expropriation date was later than it is.”

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Posted 4 years ago

“FoodServiceDirect was a lifesaver for us during the pandemic. We chose to stay at home and there were several items that we were unable to find, until I discovered FoodServiceDirect! We were using powdered butter and our kitties were sad without there Deli Ham treats. When we look back on how we survived this Global Pandemic we will be eternally grateful for FoodServiceDirect.”

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Posted 4 years ago

“excellent service i highly recommend this company”

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Posted 4 years ago

“Easy to navigate the website and order, and my items were shipped very quickly. I will be using FSD again in the future.”

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Posted 4 years ago

“Food service direct provides the BEST of everything--product selection, shipping, customer service, if you need an assist or simply have a question; & website ease of use! My last rep. was very attentive and helpful quickly re: UPS status.”

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Posted 4 years ago

“I got my Maxwell House 4 cup filter packs at an acceptable price & will continue to order as needed. Received a timely delivery. I would recommend this company.”

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Posted 4 years ago

“Excellent service. Speedy delivery and great packing job. Thanks for such good customer service.”

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Posted 4 years ago

“This company is excellent. I'm so glad I could order the wonderful Vegan Cheese created by Violife here on this company as it's my favorite vegan cheese. I had searched many other companies and no, none were available except for this wonderful company. Re-order here, definitely yes when it gets to the point that I need to get more.”

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Posted 4 years ago

“Food service direct. Always excellent service and fast shipping been very happy with them.”

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Posted 4 years ago

“I bought sauce in early June 2021. Great communication about the status of my order. Fast Delivery ! I will buy again !!!”

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Posted 4 years ago

“I appreciate the quick delivery of foot long hot dog buns that I have ordered. They are extremely hard to find locally and I can depend on Food service Direct to make it just in time for my events.”

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Posted 4 years ago

“Fast service, GOOD FOOD . Highly recommended”

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Posted 4 years ago

“I ordered the Richs Long John's uniced. Absolutely 💯 perfect ! The were delivered as advertised . Very please with FoodServiceDirect ! I will be ordering from them again 🙂”

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Posted 4 years ago

“I was extremely impressed with my experience with food service direct. They had the best price and super fast shipping!”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,967 reviews