FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,967 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was great and service was fast. The order tracking was only updated as shipped after we received our order.”

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Posted 4 years ago

“One of my delivered items was damaged; I provided photos and a description of the damage. I promptly received a reply addressing my issue and correcting the matter expeditiously. I was very impressed by the attentive service I received. Thank you FSD staff!”

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Posted 4 years ago

“I enjoy all aspects of cooking. This product works for me”

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Posted 4 years ago

“Frozen cookie dough came promptly and frozen, although dry ice was depleted when I opened the boxes.”

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Posted 4 years ago

“Good product and quick delivery!”

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Posted 4 years ago

“I’m a new customer and so far I am highly satisfied! Can’t wait to start expanding my selections!”

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Posted 4 years ago

“Exelente servicio”

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Posted 4 years ago

“Just what I was looking for since the grocery stoped sell classic French. Quick delivery. Was very satisfied. Absolutely shopping here again.”

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Posted 4 years ago

“Always fast shipping.”

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Posted 4 years ago

“ordered an item out of stock but was fill as soon as it was available they keep me updated the whole time”

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Posted 4 years ago

“Extremely fast shipping!! Really glad they had the product I needed at a reasonable price. Will definitely buy from them again.”

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Posted 4 years ago

“Great service. Fast and Efficient. Prices are a little high, but food is excellent quality.”

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Posted 4 years ago

“This was a great product. The service was fast!”

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Posted 4 years ago

“I just couldn't order as I usually do for a product I always purchase through Food Service Direct and so I called the telephone number. I don't recall the young lady who took my call but she took care of everything - pulled up my past purchases and no wait time very efficient. She was really an asset to your company.”

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Posted 4 years ago

“Best steaks I have ever ate. Very tender the juicy. Will purchase again.”

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Posted 4 years ago

“Very prompt and courteous service.”

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Posted 4 years ago

“I’m ordering more wings today perfect size”

FoodServiceDirect.com 5 star review on 23rd June 2021

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Posted 4 years ago

“Great product!”

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Posted 4 years ago

“I am very happy with this company. They have excellent customer service they do everything in their power to make you happy. They truly go out of their way to make you a satisfied customer. They are certainly not cheap, but they do have some good sales and free shipping from time to time.”

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Posted 4 years ago

“Excellent service, packaging and delivery!”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,967 reviews