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Freddie's Flowers Reviews

2.8 Rating 208 Reviews

41 %

of reviewers recommend Freddie's Flowers

Company Reviews

2.8

Based on 208 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Freddie's Flowers 2 star review on 18th October 2022

Freddie's Flowers 1 star review on 10th October 2022

Freddie's Flowers 5 star review on 10th October 2022

Freddie's Flowers 5 star review on 10th October 2022

Freddie's Flowers 1 star review on 2nd September 2022

Freddie's Flowers 5 star review on 3rd July 2022

Freddie's Flowers 5 star review on 24th June 2022

43

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers I received from my son and daughter-in-law for mother's Day were half dead, I was and still am very very upset and angry about this, my son paid good money for flowers which are terrible. I do not have the heart to tell him about the condition of these flowers as he will feel terribly guilty that he has given his mum dead flowers. There is no way I would recommend this company, I bought some flowers 2weeks ago from Morrisons supermarket at the cost of only 49p as they were on their sell by date and I STILL have those flowers and they are STILL fresh with plenty of life still in them, 49p and 2weeks old yet yours are supposedly fresh cost a lot of money yet half dead, how do you explain that.”

Posted 2 years ago

“Received as a Mother’s Day gift and have told daughter not to buy from them again. Flowers snapped and the roses have lost more than a few petals. Not worth what she paid for them all all.”

Posted 2 years ago

“Flowers were sent to us, with vase, as a gift. Vase quite interesting but flowers well past their best, despite having been sent out only one day before they arrived. Tulips drooping and many blossoms fallen from the prunus. Fewer stems but of better quality would have been better. Lots of happy-clappy documentation, but I am not tempted to sign up. I can and do get much better flowers from my local florist or supermarket. Reviewers elsewhere also report major hassles when they have tried to cancel their subscriptions. All in all, this looks like a good idea that has been very poorly implemented.”

Posted 2 years ago

“I have been a previous customer but had to cancel because I was moving and it was too expensive for me. Recently got a call for a half price offer and the customer service started out very nicely with kind offers but turned super rude when I declined twice. I was considering it for the future but won’t ever be coming back after this.”

Posted 2 years ago

“I've ordered Freddies Flowers for over a year now. Sadly I've received flowers not particularly acceptable but kept ordering as we all need a treat, right? In the most part, customer service has been wonderful, the staff have been keen to rectify problems and always helpful. Sadly, my last box and probably my final order was quite frankly, dreadful. After much deliberation, I messaged FF with photos of the awful condition of the African lily stems, the flowers had fallen off, the stems were brown. Not acceptable at all. I waited and waited for an explanation but one month later, there has been no follow up or reply to my unfortunate problem. Sadly, I'm very reluctant to order again.”

Freddie's Flowers 2 star review on 28th September 2021

Posted 2 years ago

“I had received nice flowers on several occasions, then I received a bunch that looked wilting from the start and failed to flower, even the lilies. £25 is a lot to pay for dead flowers. I contacted them three times by email a week ago and have had no reply. Terrible service.”

Posted 3 years ago

“My flowers were brown and shriveled when they arrived - they had been sent to me for a landmark occasion. I had to lie to the person that sent them as she would have been upset if I had told her how bad her gift was. Very poor show I'm sorry to say. If I were to send flowers I would probably just go with M&S”

Posted 3 years ago

“Love the flowers but the delivery is woeful..this is the forth time nothing has turned up or they have been delivered to another house. I've had to call each time to get it sorted which they have but to continually make the same delivery mistakes is beyond a joke. Such a shame as i've been really happy with the flowers but cant continue to use them if they cant even deliver the goods.”

Posted 3 years ago

“Very disappointing bunch of flowers this time. The roses had been crushed with other flowers on top. They lasted 5 day's before they looked a mess. I've had flowers from you before & they've been amazing. I also recommend a friend & my friends were as bad.”

Posted 4 years ago

“This is a comment on my first box. I was excited & looking forward to delivery, I was at home to accept it. Huge box arrived, I was shocked when I opened it as many of the leaves on the flowers were broken, the flowers were all wilting & looked only fit for the bin. They since revived once in water but I will not waste anymore money. I’m glad I paid only £12 for them as to be honest I could have bought better from the supermarket for £6. I’m having one more £12 delivery from Freddie’s to make use of the offer but I would not pay full price for half dead broken flowers again.”

Posted 4 years ago

“The flower choices are excellent. The packaging is good and the concept itself is really great BUT the flowers are often bruised and battered, the drivers don't pick up the boxes, they don't read the delivery notes and leave flowers out all day in the hot sun when there is a shady cupboard 2 feet away and the customer service are not interested in feedback. I have been woken up by a 3am delivery - by the dog more than the noise of the driver, but at that time!? Drivers left flowers in odd places and didn't put a card through - so I found them rotted weeks later, I really wanted this company to thrive, but the only time I got a lot of attention was when my card was lost (which they knew about and they sent the next flowers despite this. The automatic payment didn't go through and then used more effort and staff in the next month trying to contact me for payment than they had in the previous 10 months when I had tried to get them to call me back to iron out the constant problems. So for a Flower Delivery Service - they are great at flowers and poor at delivery”

Posted 4 years ago

“My first box contained good flowers but week after week the boxes contained what I would classify as weeds. Nothing that would enhance a house.”

Posted 4 years ago

“I have cancelled my subscriptions a few times now, with difficulties I must say, due to it not being a financial priority, but they keep coming back, and at the last attempt I stupidly agree to have it set up to be delivered 6 months later, but the sales rep, said they will send me a reminder in case I am still not financially ready, I have the option to cancel, I never did get a reminder, just a text message saying the flowers are on there way, this is not fair, I don't want the flowers, I have other financially priorities, it kinda stressful, I have asked to be permanently remove from their mailing list, if I get a call from them again I will cut the call, they are so annoying,”

Posted 2 days ago

“Sadly it looks like I have had similar experiences as other customers. I signed up on the introductory offer of two free vases - DO NOT SIGN UP!!! This introductory offer appears to sadly be a lie, and something you only receive if you are willing to spend much more money than they originally claim. They rope you in with an online lie, only to take your money. Furthermore, don't expect to get any support or even an answer if you try to contact them as they will just ignore you. Strongly advise using other services of companies who appear to genuinely be committed to a positive customer experience, not hooking people in with false advertising.”

Posted 1 month ago

“Recommend you avoid Freddie’s Flowers unless you don’t mind being let down. Received notification on the day of delivery that flowers would not be delivered due to ‘unexpected delay’. Raised with support and they merely said “we’ll schedule delivery for next week and tell the team so this doesn’t happen again.” What’s the use in that when the recipient’s birthday is today?”

Posted 1 month ago

“dont bother total rip off - only order if you enjoy the dull ache of disappointment”

Posted 1 month ago

“I used Freddie's flowers for a few months in 2021. Since then they regularly call me to try to get me to sign back up, despite me asking politely every time that I be removed from their marketing list. I regret ever signing up with them in the first place.”

Posted 2 months ago

“Arrived on doorstep, limp flowers which i only just found as there were lots of branches of greenery covering them. Looked awful”

Posted 2 months ago

“We phoned up to cancel Freddie‘s flowers twice, but they keep taking money out of the account. They’re overpriced and don’t have a very long lifespan when phoned up to complain. All they said is will give you halfprice flowers for the first Bunch, if he was to re-sign up with them to get money, back is nearly impossible, don’t subscribe”

Posted 3 months ago

“CUSTOMER SERVICE HASSLE AND AGRO OR NO FLOWERS AT ALL - SIGNED UP IN OCTOBER - HAVE NOW CANCELLED MY SUBSCRIPTION. REALLY WANTED TO LOVE THE FLOWERS BUT CUSTOMER SERVICE IS HOPELESS AND TO BE HONEST THE FLOWERS WEREN'T GREAT, NEVER LASTED LONG.”

Posted 3 months ago

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Freddie's Flowers is rated 2.8 based on 208 reviews