Freddie's Flowers Reviews

Name: Freddie's Flowers
Rating: 2.80

2.8 Rating 207 Reviews

42 %

of reviewers recommend Freddie's Flowers

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2.8

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really lovely flowers plus amazing service,”

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Posted 6 years ago

“I have been very happy with Freddie’s Flowers since the first lockdown and the very few little niggles I’ve had have been courteously and efficiently resolved until 2, weeks ago when my flowers were disappointing. Two of the three Chrysanthemums were damaged and dropping. The flowers are not cheap and so I contacted Freddie’s by phone and was told to send an email and attach photos, which I did. I heard nothing and so rang 2 days ago and was told by Shola to resend as they had not received anything. I checked my emails and they definitely sent. I sent the photos again, but still no response. In view of the higher delivery price, too I think that I shall have to reconsider my allegiance to Freddie’s. Such a shame! Rosemary Faulkner”

Freddie's Flowers 4 star review on 17th June 2022

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Posted 1 year ago

“Daughter order flower for me for mother's day, still waiting”

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Posted 3 years ago

“Got given a code for their “free” flowers and signed up before I read the reviews below. Like everyone else I hunted through their website to look for a cancel my subscription button to no avail. However I did email and got a reply a few days later saying that my subscription is now cancelled so hopefully that’s it! If you’re having trouble getting unsubscribed then go into the calendar tab in your account and you can cancel your deliveries for a few weeks at a time so you don’t get charged. When my flowers arrived I was pretty disappointed, tulips were really wilted and quite a few buds had been snapped off other flowers plus not that much inside the massive box they sent. To be fair the flowers have picked up now they’re in water and are looking pretty good 6 days after arriving. I would say that a £10 (maybe £15 at a push) bunch from the super market would be about the equivalent of what you actually get plus some leaflets. Overall I would say it’s not worth the money unless you really want flowers and really don’t want to leave the house.”

Freddie's Flowers 4 star review on 27th February 2021

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Posted 3 years ago

“great customer team and beautiful flower arrangements. I can see this is a lovely thing for customers. However. Infelxible delivery is a problem. If you are not at home and don't have a safe place to leave the box you have to unsubscribe. I live in a building of flats mostly unoccupied during the day and could not guarantee anyone would open the door for the courier. Nor did I have a safe communal outside place for the courier to leave the flowers. So in the end delivery became more stressful than buying flowers from a florist, even thoughFreddie's Flowers are some of the most gorgeous arrangements Ive seen. And the one - and now only - bunch I ordered form them made me happy all week. Great work where it really matters.”

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Posted 4 years ago

“Good delivery service. Well planned. Would like more colour in the arrangements but otherwise good value.”

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Posted 4 years ago

“I love these flowers. They are always in good condition and we have never had problems with delivery. However the company continue to use these one use plastic covers for their flowers. Not only is that unacceptable with current plastic issues, but now this happened.”

Freddie's Flowers 3 star review on 2nd December 2021

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Posted 2 years ago

“I do not want any more flowers sent. I did not like my first order. Too much foliage and the flowers are not worth the money.”

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Posted 2 years ago

“Can't comment on flowers - simply reviewing my experience of 'thinking about ordering'. Having simply clicked on a link to research how much it was going to cost me, I realised I was going to be dragged into a subscription so didn't proceed and I'm now receiving messages and offers for 50% off my first delivery. Was tempted but, having had a bad experience with 'subscription' offers before, I thought I'd check reviews first. So glad I did. Any company worth their salt, shouldn't have an issue in having a simple 'unsubscribe / cancel' button within your customer account. If you can click to join, you should be able to click to leave, without the hassle of phoning and dealing with high-pitch sales talk to stay. For that reason alone, I'm out.”

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Posted 3 years ago

“Certainly the flowers made me happy but the failed delivery twice in as many weeks made me angry. Do any other florists make deliveries so late in the day that the flowers actually arrive at night ? A different excuse each time and a free offer - but what I really want is a flower delivery service that I can count on.”

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Posted 3 years ago

“The flowers are lovely and I love the flower arrangement instructions that comes with them. However, they were delivered to the wrong address more than once which was disappointing.”

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Posted 3 years ago

“In terms of the flowers, these are 5 stars - absolutely beautiful every week, I’ve never had nicer flowers in my home. But I just can’t get them to deliver properly - every week they leave them outside my building on the street and don’t buzz my buzzer. I’ve written to them multiple times and even cancelled my deliveries before because I had some stolen. I’d recommend this flower delivery 100% but only if you have a safe space for deliveries.”

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Posted 3 years ago

“I've had Freddie's flowers for the last eight months, every three weeks or so. Generally they have been brilliant but the last three or four boxes have had broken blooms in them. I spoke to the company and they sent me a free box. Unfortunately once again this week, my box contained a broken off bloom. I'm sure that the flowers are intact when they leave but the delivery men must throw the boxes around. I think its time that Freddie seriously looked into his delivery methods..”

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Posted 4 years ago

“Having been a customer for a number of years received a very poor bunch of flowers this week, they seemed to have been starved of water for a significant time and have wilted. Customer service didn’t seem at all interested and just told me it’s normal and they will ‘perk’ up. Since tried to cancel my subscription but had no response. Shame what was a great concept seems to have outstretched themselves.”

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Posted 2 months ago

“Flowers are very good - but how do I contact Freddy's Flowers? There is no telephone unless I Google it and then hard to find. They say "Contact Customer Services" but there is no such name. The whole information about the company consists of imaginary FAQ questions a customer may ask but if one's query is not listed, one can 'suck it as see'. Also could not see where a web-chat facility was listed. Very poor customer contact relations if one's query is not listed!”

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Posted 3 months ago

“Had 3 deliveries. All rather poor quality. I had high expectations for a week where sunflowers were part of the arrangement but they arrived looking very sad and didn’t open up. I received gladioli in every arrangement but only 1 or 2 bud opened up. I have today emailed to cancel as there isn’t an option on the website to do this myself. I received an automated response to say my account is ‘paused’ and someone will be in contact to ask the relevant questions. All in all the flowers have looked fresh pretty for a day or 2 before looking lifeless and disappointing, with no real wow factor. A little upset as I think this could’ve been great and a real luxury for me. I have spent just under £100 on 3 deliveries and it just wasn’t worth the money for me.”

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Posted 7 months ago

“Had Freddies flowers for two years now few bad ones but last two not good Today very disappointed”

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Posted 1 year ago

“Flowers lovely but free vase smashed and was told a replacement would arrive next day. Waited for it, didnt arrive. My first order - I dont like being disappointed especially right at beginning so trying to cancel and close account.”

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Posted 1 year ago

“Flowers themselves were nice. But be warned to cancel you have to phone/email them and they will interrogate you about why you are quitting. I stated I was having financial issues and did not want to keep clicking 'delay' for each delivery, I wanted to pause permanently, otherwise I may forget and end up paying. They told me they can't do that and have to delete my account. The man on the phone got very curt and seemed annoyed with me that I was leaving. They must be paid comission based on retention of customers. Really put me off ever coming back and left a sour taste.”

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Posted 1 year ago

“Good product, bad service. 1) they advertise that they are sustainable and reuse boxes, but 2 times I left old boxes for them to pick up but they never did. 2) You cannot cancel online, so which is malicious practice and should be highlighted. If you want to cancel, you will need to phone them. Then the person told me that she cannot cancel it and someone other from the team will call to cancel. They make it difficult to get out.”

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Posted 1 year ago

Freddie's Flowers is rated 2.8 based on 207 reviews