Freemans Reviews

Name: Freemans
Address: Freemans PLC Amberley St, Sheffield
Rating: 1.54

1.5 Rating 80 Reviews

11 %

of reviewers recommend Freemans

1.5

Based on 80 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Freemans:

Freemans brings you a full range of womenswear, clothing for men and children as well as all you need for the home, top brand electricals, garden items and gifts. One of the best known names in home shopping in the UK.

Phone:

0844 556 4444

Location:

Freemans PLC Amberley St
Sheffield
S9 2FS

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Freemans 1 star review on 20th July 2024

Patricia Faynor

Freemans 4 star review on 15th December 2022

Kitten

Anonymous

Anonymous // 01/01/2019

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“Absolutely appalling customer service. I’ve had an account for around 10 years which I will be closing now. Also I’ll be closing my Kaleidoscope account. Call centre staff that don’t speak, don’t listen and none of us seemed to understand what anyone was saying. Can’t get a replacement delivery address correct or deliver it when they say they will. Next working day seems to be 4 days away and I’ve to wait at home like a dog left at home by its owner all day. I have a life and I need to go out. Like to work to be able to spend money to buy things. To top it off, delivery driver dumped a £300 item at the foot of a block of flats, didn’t even have the courtesy to let me know he’d dumped it. Shoestring company with shoestring delivery staff. I am no longer a customer.”

Helpful Report

Posted 4 days ago

“After being a customer for over 20 years (mainly Kaleidascope), I find I cannot log into my account. I have always paid for items when purchased. I was told I had logged in too many time, then told my details were not recognised (despite placing an order only 2 days ago). I contacted the help line today and after 1 hour on the phone, I was told they had been through the whole restart process and could not resolve the matter. They cancelled my account and told me to reset it, but having tried this the system does not offer this option but rather auto loads my old details! Very poor support and process. Very disappointed customer.”

Helpful Report

Posted 1 month ago

“I have been with Freemans 15 Years I have been with Freemans about 15 years and spent a considerable amount of money in that time never missing a payment date or be in arrears . So my account lapsed and I had to renew my account details. To my absolute horror they have refused me a credit account. This is shocking and upsetting bearing in mind my previous credibility. So it’s your loss Freemans. You have lost a very valuable customer in these days of reduced spending. !!!! Absolutely disgusting customer service”

Helpful Report

Posted 2 months ago

“Does not deserve even 1 star. I returned an item for refund. 3 weeks later none has been given. Now they are ignoring me altogether. How can a company get away with this? £33 out of pocket; I would call that theft!”

Helpful Report

Posted 4 months ago

“I pay for next day delivery which never happens but they don't refund!”

Helpful Report

Posted 4 months ago

“Ordered a duvet set on 13th May, original delivery date was 20th. 20th Came I did online chat to be told I had to get in touch with them the next day as they couldn't do anything on that day. Next day delivery date was showing as 23rd just looked again and it's now showing as 26th. It was a long enough delivery date when I ordered it but this is getting beyond a joke”

Helpful Report

Posted 5 months ago

“Still waiting on a refund, never normally takes long but this time I have had to phone them.Still couldn't tell me if they received my return so got to wait three days for a email 🙈”

Helpful Report

Posted 5 months ago

“Would give zero stars. Still waiting for a refund. First and last purchase. For my own sanity, I may just have to right the 73 pounds off and put down to experience, as I can't bear calling and live chats, they all work of a script, and totally useless. Have asked 4 times to speak to a manager, all they keep saying is they have passed to their dedicated team. Dedicated in fobbing customers off i think. A very special department.”

Helpful Report

Posted 5 months ago

“They will take your money and not honour preorders”

Helpful Report

Posted 8 months ago

“Sad to see that GOV allow this kind of companies to trade in uk. Orders cancelled without explanation, funds on hold forever. They never honor the orders but always take the funds in advance. They play with our money, usind prepayments to invest and later on cancel the orders and take 20 days to refund, when they already used our money to buy stock and sell it for profit. GOV have to stop this kind of companies.”

Helpful Report

Posted 9 months ago

“Alas I cannot give a minus score. Their 'contact us' page always shows 'this site cannot be reached'. Calls are dropped / run out of time to be answered. They are charging me for items that have been returned. Emailing doesn't resolve this and it I don't pay up I will have a bad credit score.”

Helpful Report

Posted 9 months ago

“I bought a iphone 16+ and my box was tampered with. When I opened my phone box there was no phone in the box and I've been waiting for over 5 weeks and now they saying the box wasn't tampered with. Spoke to the manager send pics in as requested and got nowhere. The manager lied saying the box wasn't tampered with and I'm left with no phone and £1000 out of pocket.”

Helpful Report

Posted 10 months ago

“I ordered 3 pairs of Adidas trousers from freemans for them to send out 3 wrong pairs, that felt like tissue paper feels like fakes. I then got in touch with them so they sent out replacements. I received the same wrong items. I complained again and then received the same wrong items for the 3rd time. When I try and get in contact either by phone or live chat some answers and then just disconnects when I bring up my problem now I am being ignored by all the advisors. They are aldo trying to charge me interest on my order since I have not paid for anything yet seen as I have not received what I have ordered. This has been going on for a month now. I also got some Lyle and Scott boxers form them which the buttons are now falling off. I am really thinking they're products are not authentic items. All the custom service are from Indian and don't understand me very well”

Helpful Report

Posted 10 months ago

“Still waiting 2 weeks later for my item. With Evri the delivery I don’t hold out hope. A reputable company would fast track the item next day. No not Freemans they saying someone will be in touch in 5 days!!”

Helpful Report

Posted 10 months ago

“Disappointing Experience and Lack of Accountability I have had an incredibly frustrating experience with Freemans that remains unresolved despite raising multiple complaints. 1. Default Notice Handling: A default was applied to my account on 12/03/2024. During a conversation with Matthew Reynard, the Compliance Manager at Freemans, on 18/09/2024, I was told that even if I had cleared the balance of £168.19, the account would still have defaulted due to unresolved issues. This raises serious concerns about transparency and fairness in their processes. 2. Account Closure and Sale: My account was closed on 09/05/2024 and sold to Lowell Financial the very next day. I find it highly questionable that an account could be closed and sold so quickly without resolving disputes or providing clear communication with me. 3. Complaint Handling: Freemans has refused to reopen my complaint and address these issues fully. Instead, they’ve redirected me to Lowell Financial, who inherited the account. This lack of accountability and refusal to resolve the matter is unacceptable. These unresolved issues have left me dealing with a damaging default on my credit file, which I believe does not accurately reflect my financial conduct. I am now escalating this to the Financial Ombudsman as Freemans has failed to provide fair and reasonable support. If you value transparency, accountability, and proper handling of your financial matters, I would strongly advise reconsidering doing business with Freemans.”

Helpful Report

Posted 10 months ago

“Evri delivered my parcel to the floor of a dustbin cupboard. Even though I gave them the address of my neighbour if I want there”

Helpful Report

Posted 1 year ago

“Absolutely everything that could have gone wrong did! I am a size 14/16 top but because the sizing is so small, i ended up ordering a size 20. When the tops did arrive they were slightly too big, but i decided to keep them. The staff at the call centre are soooo rude and unhelpful that I have ever encountered. I paid for the goods straight away over the phone as I was never able to sign into my account. I never want to deal with this company again and wish i had read the reviews beforehand. Don’t use this company!!!”

Helpful Report

Posted 1 year ago

“Mum purchased me an Ottoman bed from them, we were advised that the bed would come from the manufacturer and we were to wait on a phone call from them. Annoyingly, we missed the phone call twice. The first time, we were out and assuming that if we missed the call, they would keep calling us until we answered, didnt happen. When my Mum phoned up Freemans, they apparently assumed the bed had "had already been delivered". Second time we were waiting on the call, conveniently we again missed the call due to being busy but I only just managed to answer. The phone went dead and I tried to ring the company back. The call was a "Courtesy Call" and we couldnt use it to ring back the company, it instead telling us "track your delivery online at [I-forgot-the-company-name.com]". This was 3 days ago, been waiting on this bed coming for weeks. You should not need to wait at the companys descretion for an order YOU paid for, said company should have rang us back until we answered, not allow us to miss the call and let Freemans assume the thing was delivered.”

Helpful Report

Posted 1 year ago

“I received my order, when it came it was the wrong colour. I reordered my order only to stay in to wait for my parcel to be delivered for the second time. When it arrived it came the wrong colour yet again. I sent the first 1 back by evri shop, so when the second 1 came I sent it straight back with the courier. I've no acknowledgement if the first 1 has been received back yet either. Best part about it the colour they keep sending is not available to order. Not happy has I've waited in twice for the order only to be the wrong thing again.”

Helpful Report

Posted 1 year ago

“Received the completely wrong order, I ordered a man’s hoody and a kids hoody came even though the invoice and my account says the men’s hoodie. I have been told a replacement is being sent I have asked for some sort of email or conformation of the right thing being sent but this is yet to happen. Shocking whoever packs the orders need to take more care.”

Helpful Report

Posted 1 year ago

Freemans is rated 1.5 based on 80 reviews