“First time flowers were a day late, second order flowers were never delivered for a funeral despite paying a same day delivery and expedited delivery charge. I will NEVER use this company again. You are much better off ordering directly from the local florist. I guarantee you will be disappointed using this company. Don't be lured by the discount coupons and good prices.”
“Ordered same day delivery, and even put the order in a day ahead, but flowers did not arrive. I trusted this company with something so special and time sensitive. Instead of sending my 21 year old daughter a birthday card in the mail, I ordered flowers and a card. The kicker is, my daughter is a nun in a cloistered monastery. We miss her so much and wanted to surprise her on her birthday. Cloistered nuns don’t use phones (except for emergency), nor do they use personal email addresses. By the time the company confirmed the flowers were not delivered, I had no other way, on such short notice, to let my daughter know we were all thinking of her and miss her dearly.
I was told they would refund the same day delivery fee ($3.16) and deliver the next day. I guess we’ll see if they are able to deliver tomorrow. I was told sometimes the local florists don’t have the flowers in. No one offered to reach out to the local florist to see what went wrong. The daytime customer service was helpful. The evening crew ( I spoke to three different people) were pretty detached and didn’t seem to care.
Time sensitive flower delivery is about so much more than flowers. It’s about making sure the recipient knows they are loved on the day they will need it. This company isn’t concerned when they don’t fulfill what they promised or what you paid for. I would go directly to a local florist.”
“THIS IS A SCAM WEBSITE. FULL LIES ABOUT DELIVERY DATE/TIME. DOUBTFUL THAT THEY HAVE REAL FLORIST CONTRACTED WITH THEM. Please read the other reviews as well- very similar to this experience and/or with very poor quality plants upon delivery
Placed an order for a same day delivery for a location in a major city in the U.S. By 4pm, the receipient noted that the plant had not arrived, though the website stated that the delivery was completed at 10am. Here are the list of calls and contacts made
1) direct call #1, intended delivery date 4:30pm- customer service agent stating that delivery will likely happen later in the evening. cannot share the florist's information, but claimed that the florist likely falsely marked "delivered" earlier than the actual intended delivery time
2) direct call #2, intended delivery date 7pm - customer service agent stating that the delivery will now be postponed to later in the day OR the day after... cannot share florist's information
3) chat, intended delivery date 10pm - customer service agent stating that the delivery will possibly happen later in the night (??!)
4) e-mail, intended delivery date 11pm - customer service agent stating that the delivery will now definitely happen the next day but that the contracted florist will change to their "preferred one." will refund 50% original order
5) phone call, one day after intended delivery date 4pm - still no flowers delivered - customer service agent stating initially that the requested plant is NOT AVAILABLE WITH THE CONTRACTED FLORIST...?!!!!! and that the delivery will have to be pushed back to the day after. Upon demand for a FULL REFUND, they then "looked into it further" and now decided that the contracted florist does have the requested plant flower available and that the delivery will happen by 6:30pm... (they even offered a 25% refund in GIFT CARD??)
Still no resolution. No delivery. No refund. Recipient kept waiting for no reason at her inconvenience. This being a TYPICAL AMERICAN SCAM BUSINESS, all phone calls routed to international call centers where they have a script of lies to tell their angry customers. ABSOLUTELY AVOID”
“Picture one is the bouquet I spent $60 on with the fee to get the flowers delivered in 4 hours. By the way don't pay that cause I had to have my amount refunded due to the flowers not being delivered. Picture 2 is what was delivered. The vase is not the same, flowers are not full and pretty. This is absolutely a horrible bouquet to rip someone off for. I will never again use this company I could have went to the dollar store and bought flowers and made it look better than what was received.”
“Never, ever, order from them. I have never given a scathing review before but this is worth it😡. Ordered flowers 2 weeks before i needed them sent. I ordered what they showed on their web site only to find out at 4:50 on day of delivery that the particular bouquet I ordered is only a special occasion bouquet. I can choose something else to be delivered next day. The problem is the day I wanted it delivered was my mom’s 94th birthday. They had 2 weeks to fix this issue before delivery. I got a voice mail to return call and it said it was second call. I don’t have another voicemail from them. They could have simply emailed me back after the order to ask me to choose another bouquet. I am so angry after planning everything out for my mom’s BD and mother’s day since I am traveling during these dates. I will go back to ordering local. Such a disappointment.”
“I literally filled out the address that I wanted it sent to and I had my mom’s old work address saved but when I paid and I saw where it was going, it was supposed to go to the address that I just logged in and I screenshot it and it said it was going to the new address I called and they literally sent it to the pre-saved address and had a drive across town to go get it and I paid extra money to have same-day delivery. I asked for a refund they wouldn’t give it to me. I didn’t get my flowers on time because they dropped it off at the pre-saved address instead of reading what I put in, I will never use this company again save your money just go get flowers yourself”
“Worst experience ever! Didn’t deliver flowers in time. After contacting them several times the flowers still weren’t delivered a week later. Canceled order-which ironically they did immediately. Ordered flowers from Telefloral and they were promptly delivered the next day!”
“By far the worst experience I've ever had ordering flowers. The flowers were for a funeral and I paid the expedited fee. The flowers were never delivered and I had to contact them to find out they were never delivered. Don't order flowers from here if you want them delivered on time or if at all.”
“paid for sympathy banner and wasn’t supplied. it was a major thing for me as i ordered BROTHER PEACE and was not able to attend the ceremony. i am his only living family and wanted to honor him with a spec banner. the company pestered me for credit card info to be sure i wasn’t a scammer but didn’t give a hoot about their customers order. never again and i will not refer them.”
“This company is absolutely scammed me. Ordered flowers with same day delivery for extra £11 for that. Been contacted later through email that the courier did not gonna make it because of traffic, hour later another update through WhatsApp saying that the courier not gonna make it because of his van breakdown. Tried contacting them though, email 4 times, WhatsApp 11 messages (been seen), called 10 times with no response and it automatically hung up after 31 seconds, no one’s get back to me whatsoever! Never use this company again and I advise everyone do the same!”
“Absolutely would not recommend. I originally ordered a casket spray, which did not arrive. Two solid weeks of going back-and-forth with them. There was appropriate resolution. I’m just sick of dealing with them. It added trauma to an already hard situation.”
“Message on card is wrong, flower is far less in quanity and quality, a huge downgrade from the "deluxe" which I ordered, the company also attempt to delay the shipping to next day when i paid for same day.
NEVER Ever order Banquet from this company, it is the absolute worst experience ever! I ordered a "same day delivery" "deluxe" banquet for my friend who just deliver a baby and in a hospital, which hey called my friend asked, "if they can deliver it tomorrow instead" as they said, and i quote, "the driver went home".
This order is meant to bring little sprinkle joy to a new mother whom has been prlong hosplizated whom is very vulnerable, now the suprise is runined/downgraded.
I paid a hefty amount, I didn't get what I paid for, the whole suprise is runied, I am utterly disappointed.”
“The flowers were a day late and the bouquet was not the one I ordered. It looked pathetic in comparison with the bouquet I ordered. You can see a beautiful image from the official website and a real pic of the flowers I got.”
“I purchased many times flowers last 2 times was a Joke never again they where ugliest arrangements I ever purchased $69.00. Look at pictures night and Day stay away save ur money.”
“I bought the deal of the day birthday bouquet for a friend celebrating her 70th birthday and she received them on the date I wanted them delivered and they were very beautiful. From Canada and my friend from Aurora ill. Very pleased with this purchase.”
“One star is not low enough for this service. I ordered a blue, yellow, and white arrangement for my grandma for her first anniversary without my grandpa, who was in the Navy. It cost $67.08 and the arrangement was wrong. It was a different type of flower and purple. I called customer service and the best they could refund me was for the cost of the flowers for $9.53. However, the guy called it a full refund, so when I agreed and received the refund there was nothing that could be done even though that was not the full amount because of taxes.”
