Frost Nyc Reviews

Name: Frost Nyc
Rating: 4.42

4.4 Rating 1,711 Reviews

86 %

of reviewers recommend Frost Nyc

4.4

Based on 1,711 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

2127307879

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Frost Nyc 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Satisfied”

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Posted 4 years ago

“My view is that I think the bracelet was the size I saw in the adds. I was disappointed when I get it, anyway I gave to a girlfriend of mine has a present”

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Posted 4 years ago

“When will you be send omg my jewelry”

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Posted 4 years ago

Hi Bobby, We show that your order was shipped on June 13th 2019 and delivered to you on June 17th 2019 and was signed by a B. Flores. You may track your package here and see the proof of delivery: https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=787869823800&action=track If you have any further questions feel free to contact us.

Posted 4 years ago

“All issues were resolved to my satisfaction.”

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Posted 4 years ago

“I purchased a ring that was to big and flashy so I returned it on the 11th of June, not know that I had to go through 3 different companies for a refund and every time I call them I get no response, in the meantime, I’m paying on the product that I returned almost a month ago, so no I’m not happy with Frost NYC right now”

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Posted 4 years ago

Hi Rodney, We do apologize you were not happy with our service, we see here that you have already been refunded for your return on July 10th. If you have any further questions or concerns feel free to contact us at 888-485-1061. Thank you, Sales Manager

Posted 4 years ago

“I purchased a 14K plain rope chain but received a diamond cut rope chain instead. The sales person agreed to replace it with a regular rope chain when I send it back. I decided to keep the original chain anyway. The service was ok but when I buy something in gold I like all the details of the item spelled out and I had to go back several times to get the details in writing. Was happy with it anyway.”

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Posted 4 years ago

“First the item we got was amazing engraved name was beautiful... but when I ordered the bracelet there was no option to get the engraved name and does not state there is a extra cost to get the name engraved so they called me 2 days later to charge me after I already ordered payed shipping and closed the deal with instructions to engrave so that was very inconvenient and it delayed my order and it didn’t make it in time as it was a gift and that was disappointing because they delayed my engraving because it wasn’t payed for and they could have had a option to add the name cost and the above...so basically it make me look like an idiot and showed up with no gift and the special day was ruined 🤨”

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Posted 4 years ago

We do apologize that you were unhappy with our service. We looked further into your order and see your order was initially placed after business hours and you were contacted the next day about the engraving fee. Your order was delivered on May 15th which is within our 3-5 business day period as the order was placed on May 8th at 5:50pm. If you have any further questions or concerns feel free to contact us at 888-485-1061. Sales Manager

Posted 4 years ago

“Good condition, real gold”

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Posted 4 years ago

“Jewlerly looks bigger in the picture than actually is.”

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Posted 5 years ago

“It's ok”

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Posted 5 years ago

“Only reason giving a 3 star instead of a 5 star is because i recieved the wrong cross/chain that i ordered. The item is very nice for the and i didn't want to go through the hassle of sending it back and waiting for the correct order.”

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Posted 5 years ago

“I made a purchase from frost Nyc a while ago didn’t receive the item I purchased with might be the work of fedex but I contacted customer services and They where more helpful insuring me that there doing everything they can for there customers.”

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Posted 5 years ago

“My last purchase would have been the third purchase within less than a year. The first 2 were great and your warranty program for a repair was good. The third time was not the charm, when ordering from the internet expensive pieces I expect for the order to be correct. This time it was not. I had ordered a 8" 4mm Byzantine that was to weigh 10g instead I received a very lightweight 7" flat Byzantine. Customer support was not very friendly and when I asked for a refund was told I would have to pay shipping. It was at that point I decided to no longer purchase from your company as I felt I was being punished for your mistake.”

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Posted 5 years ago

“Customer service was shaky at first but helped me by the end of my experience with them. They offered a free watch for the inconvenience that I experienced with the company which goes to show they genuinely care about their customers.”

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Posted 5 years ago

“Medallion was ok size chain was way to short and thin”

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Posted 5 years ago

“I am still waiting for my refund to Am Ex. Sent item back Dec 27th, '18, it got there Dec 31. They said they were closed all day on 31st but few companies close all day. Wondering if I will get a notification by email if my Am Ex has been credited with the credit or I will have to track it down further.”

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Posted 5 years ago

Hi Maureen, We have reached out to you several times to help resolve this issue with you. We were closed for the holidays from December 28th - January 2nd. We did receive your return back and have already refunded you within the appropriate time frame as per our return policy. Thank you for being a FrostNYC customer and feel free to contact us if you have any questions or concerns.

Posted 5 years ago

“I was sent a different necklace than the one I originally ordered. Apparently they were out of stock and sent a necklace that I previously ordered for my granddaughter. I was not notified before it was shipped. I had to contact them after I received the necklace. They then told me it was out of stock. They offered me a $25.00 reimbursement, which I have not gotten yet. I do like the necklace, but I should have been notified before they sent a replacement.”

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Posted 5 years ago

“Everything was great except the quality of the jewelry I purchased. The chain necklace broke within a few days. There’s a lifetime warranty which is nice but inconvenient to have to send it back already.”

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Posted 5 years ago

“kind and friendly overall good service no free pinky ring after buying a cuban and Rolex gota shop around next time but good people I guess never guess when buying a rolex!!!!”

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Posted 5 years ago

“Didn't recevied item in a timely manner. was given the run around each time I called was given a different story finaly talked to a sales lady(Jayla) that was very helpful and gave me the true reason why hadn't received my item that it was not in stock and that they could send me a diffrent size and when the correct size came in I could return the other one. Waiting on response to adjust Payment amount. Decide to keep the one I received my son really like it. The merchandise is good. Customer service is poor.”

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Posted 5 years ago

Frost Nyc is rated 4.4 based on 1,711 reviews