Frost Nyc Reviews

Name: Frost Nyc
Rating: 4.41

4.4 Rating 1,743 Reviews

86 %

of reviewers recommend Frost Nyc

4.4

Based on 1,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

2127307879

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jewelry looks nice.”

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Posted 6 years ago

“Great value for the money”

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Posted 6 years ago

“I bought a white gold bracelet. Good quality item super shiney and feels nice on wrist. Fast shipping via FedEx too.”

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Posted 6 years ago

“Great communication”

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Posted 6 years ago

“The necklace I ordered was perfect thx you”

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Posted 6 years ago

“I’m very happy with this beautiful jewelry store 100% give 5 star for service and delivery”

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Posted 6 years ago

“Your service is good , But Your jewelry is very cheap, regardng purchase of gold Necklace with cross . I wanted to purchase a used rolex watch. I am concerned about the lack of quality purchased I experienced. I few hundred dollars is one thing, thousands of dollars is another..”

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Posted 6 years ago

“Great quality product”

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Posted 6 years ago

“Didn't recevied item in a timely manner. was given the run around each time I called was given a different story finaly talked to a sales lady(Jayla) that was very helpful and gave me the true reason why hadn't received my item that it was not in stock and that they could send me a diffrent size and when the correct size came in I could return the other one. Waiting on response to adjust Payment amount. Decide to keep the one I received my son really like it. The merchandise is good. Customer service is poor.”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Ordered a pair of diamond earrings and I love them! This is my 2nd order and I can truthfully say I have never been disappointed, always received my orders super fast.”

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Posted 6 years ago

“My first experience with purchasing a ring from you guys wasn't a good one I ordered one ring they sent out another type of ring when I called customer service to inform them they told me the ring I originally ordered was out of stock so they sent me out what they wanted me to have. Which was the wrong thing to do. I asked to speak to a supervisor and was told they all went to a jewelry convention. So I was very displeased and unsatisfied with the service that I was rendered and it was also my boyfriend's birthday and I had nothing to give him. I return the ring to pick out another 1 to be charged additional price”

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Posted 6 years ago

“The bracelet is awesome. Fast delivery. Better than I thought. Great price. I compare to other place and Frost NYC prices are better.”

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Posted 6 years ago

“Like where is my clothes I ordered on the 22 of September lola are u serious”

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Posted 6 years ago

Your order was delivered on October 18, 2018. Also please note that we are only a jewelry company and do not sell clothing. If you have any questions or concerns feel free to contact us directly on 888-485-1061. Sales Manager

Posted 6 years ago

“I never received my product”

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Posted 6 years ago

The order was delivered to the customer on October 18th per FedEx, the customer then stated they did not receive their order and we have filed a FedEx investigation. Please note that FedEx investigations take anything from 7-14 business days. Once the investigation is complete we will contact the customer directly to come to a resolution.

Posted 6 years ago

“Purchased item on Sunday received by Wednesday very satisfied.”

Frost Nyc 5 star review on 23rd October 2018

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Posted 6 years ago

“Your prices are first rate. Your customer service does it's job. But when I send an e-mail requesting a return, and my money back, crdited to me. That's what I mean, not telling me, about I can order another one, particularly when the one I ordered is not the correct length. Hence the reason I asked if they read my e-mail request. The proper action would have been to give me various option including give me my money back. I did get the action I requested the 2nd time around.”

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Posted 6 years ago

“Love my chain, can’t wait to buy another. Great quality and heavy 👌🏻”

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Posted 6 years ago

“Your service is excellent I plan on getting all my jewelry from your company”

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Posted 6 years ago

“I'm very happy with the Customer Service. They reached out to me immediately. Even when my opinion wasn't satisfying.Very prompt too ensure I'm satisfied with my purchase. Looking forward to discussing my issue. Thanks Frost NYC.”

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Posted 6 years ago

Frost Nyc is rated 4.4 based on 1,743 reviews