Frost Nyc Reviews

Name: Frost Nyc
Rating: 4.41

4.4 Rating 1,743 Reviews

86 %

of reviewers recommend Frost Nyc

4.4

Based on 1,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

2127307879

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great custumer service!!”

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Posted 6 years ago

“Got my boyfriend a genuine Cuban Gold necklace for Christmas. Safe to say he absolutely loves it. It’s beautiful, well-made, and even the packaging was stunning. Frost NYC is priced well, has great packaging, and every order arrives on time. Highly recommend.”

Frost Nyc 5 star review on 19th January 2019

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Posted 6 years ago

“Great experience. Will do business again. My son loves it.”

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Posted 6 years ago

“Great product. Very happy with both of my purchases. Made one last year. So happy, I made another this year. Beautiful, REAL, Gold chains at a great price.”

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Posted 6 years ago

“I was very disappointed in the packaging I mean imagine opening a gift of jewelry in a plastic bag! You should always send your jewelry in gift boxes if you spend over 100 bucks. That was hella cheesy to send it like that. Plus your actual jewelry cost is way to high for the disappointing way you sent it!”

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Posted 6 years ago

“Medallion was ok size chain was way to short and thin”

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Posted 6 years ago

“Very satisfied with prodect ! Will order again in future😎”

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Posted 6 years ago

“Frost NYC management contact me about issue I have going on with my rings being underweight and has offered to reimburse me the difference. Thank you NYC for having great customer service”

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Posted 6 years ago

“Fast shipping. Great customer service. Got my necklace but the chain size was to short (my mistake). I contacted them and they replaced it. The quality of the pendant and chain is good.”

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Posted 6 years ago

“Beautiful gold would buy from them again anytime”

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Posted 6 years ago

“I am still waiting for my refund to Am Ex. Sent item back Dec 27th, '18, it got there Dec 31. They said they were closed all day on 31st but few companies close all day. Wondering if I will get a notification by email if my Am Ex has been credited with the credit or I will have to track it down further.”

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Posted 6 years ago

Hi Maureen, We have reached out to you several times to help resolve this issue with you. We were closed for the holidays from December 28th - January 2nd. We did receive your return back and have already refunded you within the appropriate time frame as per our return policy. Thank you for being a FrostNYC customer and feel free to contact us if you have any questions or concerns.

Posted 6 years ago

“I purchased a necklace for my boyfriend and it is absolutely gorgeous. He loves the piece and never wants to take it off. I Highly recommend Frost NYC and I look forward to purchasing from them again in the future.”

Frost Nyc 5 star review on 13th January 2019

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Posted 6 years ago

“I have two orders no problem with either one”

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Posted 6 years ago

“I was sent a different necklace than the one I originally ordered. Apparently they were out of stock and sent a necklace that I previously ordered for my granddaughter. I was not notified before it was shipped. I had to contact them after I received the necklace. They then told me it was out of stock. They offered me a $25.00 reimbursement, which I have not gotten yet. I do like the necklace, but I should have been notified before they sent a replacement.”

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Posted 6 years ago

“First buy. An as soon as I opened the fedex box📨 i was happy.then took my item out an was stocked.”

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Posted 6 years ago

“Shipping to a little long but everything was perfect. Yes I would buy from here again good deals all around”

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Posted 6 years ago

“I initially received the wrong cross but customer service was outstanding! There were extremely cooperative and helpful, They ensured that I ended up with a product that I loved just in time for Christmas. The deliver and turn around time was the best. I will be a repeat customer.”

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Posted 6 years ago

“Everything was great except the quality of the jewelry I purchased. The chain necklace broke within a few days. There’s a lifetime warranty which is nice but inconvenient to have to send it back already.”

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Posted 6 years ago

“FROST NYC HAS BEEN VERY GOOD AND WILL RECOMMED THEM HIGHLY HAD GOT A WATCH FOR MY SON FOR HIS GRADUATION WAS REAL GOOD AND ONE FOR MY WIFE AND BOTH HAVE BEEN AS PROMISED - ESPECIAL KUDOS TO THEIR MAMAGER NICK - THANK YOU GUYS”

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Posted 6 years ago

“Overall I haven’t had any problems with the items other than them appearing bigger online than when I actually received them”

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Posted 6 years ago

Frost Nyc is rated 4.4 based on 1,743 reviews