“My order was sent out and never arrived. I was initially told that delivery was delayed due to Covid19 but after 3 weeks the order is lost in the post. I would particularly like to thank Georgia for her timely response and for sorting out a refund quickly and pleasantly.”
“I didn’t received my item but i messaged to the customers service and Jessica and Georgia answered to me quickly and with lot of courtesy. I got my refund very quickly! Reccomended!”
“Unfortunately I didn't receive my order, however when I messaged I got a reply back very quickly. Rhon was very help and I appreciate all his help to investigate my order. He requested me a full refund as he couldnt reslove my order. But I would like thank Rhon for all his help.
Thank you
Geraldine”
“Unfortunately I didn’t receive my order initially so had to email in to query this but Emma who dealt with my query came back promptly and was very helpful. She investigated and came back to me when she’d received updates. She resolved the matter swiftly and, although I’m still waiting for my order, I have every faith that if I have any further queries she’ll be able to help me. Thank you Emma 😊 👍🏻”
“I placed an order with the company but unfortunately due to unseen circumstances I had to cancel this, the company contacted the 3rd party who were delivering the order to cancel this they were incredibly helpful I would highly recommend them and would use them again the future”
“Had an issue with an incorrect order, fruugo advisor Rhon really went all the way to rectify the issue. efficiently and friendly. cant praise enough. i love fruugo great products. *****”
“edith was realy a pearl.... she listened and gave the answer I waited for, she did great research
looking fr the stuf we waited for..
very good service in these dark times”
“I purchased a bracelet for my wife through Fruugo which I had to return as it was faulty and there was not a suitable replacement available. Thanks to Nicole and Rhon the procedure went smoothly and the sum paid was returned to my paying account without any difficulty, so maintaining faith in online shopping.”
“Super lovely Customer Service. Even tho I cancelled my order as I have found the item though friends, the whole process was without any problems and easy.”
“Following a query to Customer Service, I received a prompt response from Grace. She dealt with my query both efficiently and courteously. My query was originated by my own mistake ie, I made a typo with my email address.”
“Your customer service representative Georgia was extremely helpful. Unfortunately due to my delay in responding my brother found what I needed. That is the only reason I didn't complete the transaction.”
