“I was sent the wrong goods by a supplier that Frigo used. I emailed customer service as I could get no help from the supplier themselves.
Georgia was very helpful and got me a full refund.”
“Unfortunately my parcel didn’t arrive. The customer service I received as a result was excellent. My refund was issued straight away. I would definitely use this company again. Thank you!”
“I give 3 stars because I am satisfied of the client service. Georgia was very helpful and very quick in treating my request.
But otherwise, I find fruugo not very user friendly. I made a purchase for which I received an email the the delivery is delayed, it was it was impossible to get in contact with the provider via the website of Fruugo suing the link I received by email. I had at the end to request support from the client service.”
“I placed an order and 5 mins later realised it was misdescribed. I sent an e-mail to fruggo immediately to cancel my order. Received a e-mail back asking me to login. Tried to login and it doesn’t allow me to. Tried numerous times and it doesn’t work. Onthen received a e-mail stating 123 health and beauty would be sending out the order. I contacted them and they cancelled the order. However fruggo then go and use another supplier to send the order out. I do not require this order as it is not what is described on the ad. Fruggo have one of the worst customer services in the uk. One that you cannot get hold off. Impossible.”
“Order number 14162127 from march 29th
uptoday no serious information about del time: none efficient tracking number.
an indecent service.
My worst experience in shopping online.
Never again.”
“Thanks for the fast and effective support Rhon!
I was disappointed because my order dit not arrive but I'm happy now because the customer service resolved this professionally and quickly :)”
“Outstanding customer service from Rhon @fruugo.
I didn't realise I made a spelling mistake when filling out my details for an online purchase, and subsequently, did not receive email confirmation of the order or its scheduled delivery. After raising my concern with customer service, (again, unaware that I had misspelled my contact details) I was more or less immediately contacted by Rhon @fruugo, who very kindly offered to contact the retailer on my behalf and find out exactly what had happened with the order. Not only did she promptly discover the error made, but the order itself arrived soon after this intervention, much sooner than expected. A very affable yet professional correspondence throughout from Rhon gave me complete confidence that the matter would be resolved satisfactorily.”
“Site très sérieux ,très professionnel, toujours à l écoute et leur réponse très rapide et efficace, les problèmes sont résolus très rapidement et efficacement. Merci .
Prenez soin de vous”
“Seller didn't provide any tracking number and didn't answer any of my questions as same as Fruugo customer services did. I need my money back but they never replied!”
“A huge thank you to Kate who helped with my enquiry about delivery dates during this pandemic. She is a credit to this company during these trying times.”
“I had ordered 2 lovely bags but infortunately the post Had treid to
Deliver them to a wrong adress and the bags returned to the supplier. Hannah from fruugo organized the refound of the total amount. I will stilo shop on Fruugo.”
“I received my order in a couple of days, much faster then I expected. Because I found it looked a bit different from the (small) photo on Fruugo's website, I wrote to Customer Service. Allthough Hannah confirmed that I had received the right order, she acknowledged my complaint. She also responded in a very
friendly and positive way to the feedback I gave. And she arranged a refund, which was more then I'd expected. I find it great that Fruugo's Customer Service takes their clients so seriously and doesn't leave them frustrated or disappointed. Lots of respect! I'd definitely recommend Fruugo!”
“I was inquiring about product.....Georgia was very helpful and gave information I needed. Unfortunately due to time difference by time I found out it was safe to order the item was no longer available. I was very happy with Georgia’s assistance and for that I will try Fruugo again.”
“Georgia und Jessica haben mir super bei der Rückgabe meiner leider defekten Ware geholfen und immer prompt und freundlich geantwortet. Danke dafür!!!”
