“I have tried contacting this company calling this company about a order I have never received and no response ! Don’t order from this website they will thief your money and stay mute .
The tracking number doesn’t even works ! I feel robbed and scammed .”
“Despite Rhon being helpful on Facebook, it appears that the same happened to me as to other customers - placed order no delivery, no response to website queries. I actually traced the seller directly in the end. Order "lost in transit". Sorry, what?! Am waiting on a refund.”
“Do not order from fruugo. Also make sure when ordering online the seller is not linked to them , that's how they get you. You will not get your order. Waiting weeks on your order , some people even months. You have to hound them and then you'll get a message that your order has been lost in transit . They will give you a refund eventually if you hound them enough . This company seriously needs to be investigated!!!.. They are holding on to people's money for weeks and months. Trust pilot are not giving honest reviews, have a look at other reviews online , you'll see the truth. Also on their Facebook page they have deleted loads of comments from customers who didnt receive items. They're an online scam company. Do not order from them!!..”
“Hubo un problema con mi pedido, que nunca llegó, pero gracias a Georgia de atención al cliente se ha solucionado de forma rápida, gracias por tu eficiencia y amabilidad Georgia.”
“Unfortunately I made a mistake with my order, (uncomplete email address) and so, no confirmation of order. Rhon investigated and explained me the email address error and confirm me my order. Rhon was very help quickly and I appreciate all his help to investigate my order. He solved my request very fastly, i am now waiting the delivery. But I would like thank Rhon for all his help.
Pascal”
“I ordered something on 10/03/2020. I got an e-mail that it would be delivered between 19/03/2020 and 01/04/2020. I never received it. Nicole helped a lot to solve the problem, I will receive my money back.”
“A delivery from a retailer had not arrived. Rhon, traced it and arranged for it to be resent. Hugely grateful as it was books for my granddaughter and I haven't been able to visit for over a month. He was quick to respond, polite, efficient and very helpful”
“Muy buen servicio. El producto responde absolutamente a las expectativas y es tal y como aparecía en la web. Atención al cliente inmejorable,rápidos y muy cuidadosos en el embalaje y envío. Sobresaliente”
“Buyer be very aware...I am on uk site and ordered an item on 04 April with a ‘2 day’ despatch. It is now 14 April and after much chasing I received an email to say it is being despatched from Australia! Can’t see the order arriving anytime soon! ...but hey ho their loss I won’t be using fruugo again!”
“Very good customer service. I had contact with Edith, very kind och helpful person. Unfortunately i never got my order but the communication with costumer service was very good.”
“Horrible. My daughter’s toy was supposed to arrive Mar 25-Apr 8. It’s Apr 13 now, and I tried to submit an inquiry to ask for help but all the links are broken. No way to contact anyone. VERY disappointed, will NEVER use this site again.”
“Stay away - here's my experience: placed order 14078134 on March 21st, heard nothing and submitted a couple of inquiries on March 31 and April 2; of course, no answer to these. Out of pocket almost £50 and no recourse. Don't make the same mistake, order from companies who care about their customers, even in the midst of a crisis.”
