“Clunky ordering process, unclear information. They cancelled my order but didn't tell me until I chased it. I wanted to order a present for a family member - should not be difficult”
“I’ve bought a present for my wife’s birthday (10 days before the bday date paying for an express delivery).
It was supposed to arrive on the 22nd of july .. now it’s 3 august and I never received anything. The tracking number doesn’t even exist. They don’t answer to my mails and I’ve lost time and money. They nothing but CHEATERS! Never buy from this site”
“Received a Grey Hoodie, not Denim Color as ordered..They told me to return it at my cost..I wouldn't deal with them Again and warn everyone possible not to
use them..”
“Placed an order, their website said try again for payment, both payments processed. Contacted immediately, it is 6 weeks later and they are refusing to refund. Scammy. Also wasnt informed that shipment was from USA and paid an additional duty charge.”
“I made a purchase at Fruugo Portugal and received an email saying that my order has been shipped and will arrive from the USA and will arrive in 15+ days.
The website never mentioned that it came from the USA or the delivery time. Only mentioned available in stock.
This means that I will have to wait 2 months for the goods processing at the customs and then I will have to pay VAT plus duties plus services and the product will be triple the price.
TERRIBLE EXPERIENCE. I NEVER FELT SO CHEATED !!!
CHINESE SITES GIVE BETTER INFORMATION THAN THIS SCAM SITE.
DO NOT BUY IN FRUUGO. ALL POSITIVE REVIEWS CAN ONLY BE FAKE !!!!”
“I made a purchase at Fruugo Portugal and received an email saying that my order has been shipped and will arrive from the USA and will arrive in 15+ days.
The website never mentioned that it came from the USA or the delivery time. Only mentioned available in stock.
This means that I will have to wait 2 months for the goods processing at the customs and then I will have to pay VAT plus duties plus services and the product will be triple the price.
TERRIBLE EXPERIENCE. I NEVER FELT SO CHEATED !!!
CHINESE SITES GIVE BETTER INFORMATION THAN THIS SCAM SITE.
DO NOT BUY IN FRUUGO. ALL POSITIVE REVIEWS CAN ONLY BE FAKE !!!!”
“Terrible. Order item on June 13 for delivery by June 22 to July 3. I was send a tracking number for DHL. The number did not really track the package. DHL original tracking said it was at DHL site on June 16 and shipped to destination country on June 28 and was received at destination country on Jul 7. which is the last tracking on package. After waiting for 10 days past delivery date (which is what it said to do) I start injuries on July 13 to "Cookie Jar " the retailer and had no response. on July 17 i was able to reach out to Fruugo. Finally on July 18, they said my package was undeliverable and DHL website had a completely different tracking dates and information. and now said package was undeliverable and had different dates and the destination country was Germany not USA. I checked shipping address and the address they showed in the receipt email is correct. Fruugo the closed my inquire and said i will receive a refund once the shipper get the item back. How can i trust any information from DHL or Fruugo.”
“Very pleased with my purchase of Shoes. Quality product at reasonable price and very happy with delivery to Aust. All in all a good shopping experience.”
“I came across this website as it came up the cheapest website for image face cream so I purchased then to receive an email to say it bought from American beauty. Started to panic incase I had to pay custom charges and after reading the reviews I was convinced I was not going to receive anything. But it arrived today on time and exactly what I order... Impressed and delighted with a sigh of relief!”
“Servizio eccellente, veloci e precisi nella consegna.
Prodotto acquistato ( X Talon 200 inov 8) già testato più volte, ideale x chi ama correre leggero e su terreni impervi, ottimo grip e vestibilità, Le x talon 200 sono le mie compagne di viaggio nelle mie escursioni in montagna...sempre!”
“I ordered shoes 5/21/20 and they took the money from my credit card immediately and as today 7/21/20 never received my shoes cannot get a hold of customer service .
I will never buy from them again”
“I order in-line skates from Fruugo
There was a hidden extra charge for delivery
When I contact Fruugo
Emma at customer service quickly responded and offer to take care of the extra charge.
My experience with Fruugo was excellent. Not only because the in-line skates arrived on time but Emma at customer service stepped up and took care of any problems or questions I had.”
“Citizen Watch - I ordered a watch from WatchesMegaStore on Friday. The order was promptly filled from a vendor in the Netherlands (Watches XL I believe). I received the order 5 days later in the US. The watch is beautiful and I was very pleased with the service. I think WatchesMegaStore is related to Fruugo. Super excited about the watch and the experience. Thank you.”
“-5* response is vague and no information is given. They ripped me off for $366.00 and said my payment was never received due to “discrepancies “ but my bank said they took the money immediately!!! Straight crooks!!! I have since had my bank launch an investigation, contacted local authorities, contacted better business bureau of Canada and I will slam this company daily to ensure other ppl don’t get ripped off.. I have emails and the last one said that they won’t be respond to emails moving forward lol but they’re ok with stealing $366.00 direct from my bank! I will not stop until I get my money back”
