“I ordered from Fruugo on 19 6 2020...I paid $110.69...the money was taken out immediately but I am STILL waiting for my delivery.....I have made inquiries but still no Luck...I shall update my review when or IF I hear back from them...or receive a refund....NOT HAPPY”
“I have placed an order that didnt arrived for 3 month, costumers service is the worst! I had to chase them to get a refund, few month later the package has arrived so I told them to charge me again, they ignored my request and at the same time threatened me with the legal department and Harassing me with unpleasant emails.. it was the worst online experience I have ever had!”
“Scandalous Company.
Reported to Trading Standards and Companies House.
Items purchased from the UK via USA using a Swedish courier company to deliver here in the UK.
Barcode postcard received, which indicates item delivered, Post-Office has no recorded weight against the item, and no customer import declaration against it which is mandatory against items exceeding £15.00 in value, item was £32.00
No customer support whatsoever, an absolute disgrace of a company with fraudulent intentions and doesn’t act with good honest intentions.
Do not under any circumstances use this company, shop elsewhere.
No recourse with PayPal as the item indicates delivery through the barcode postcard.”
“When your goods do not arrive they ask you to take it up with their suppliers in some other country. They do not take responsibility for anything and are difficult to contact. A truly shady enterprise. I will never ever use again.”
“I had very bad experience with Fruugo.
My order supposed to be delivered until 20th of August.
Nothing delivered to me by 4th of September.
Moreover, I can't complain to Fruugo.
Customer service is not available.”
“I ordered a SC7 cable on 10 August 2020 & their automated service was impressive as it said expected delivery date would be in between 17-28 August 2020.. Do you believe I have not received my order yet... :( .. Tired of sending too many emails...”
“I got really worried when I read some of these reviews a few days ago. On the 20th of August i ordered myself a pair of work-boots. Out of curiosity I decided to read the reviews for this site. My heart dropped, and I wrote an email to costumer support. They responded within 48 hours and assured me my order would arrive 7-10 days after dispatch, which it did. I’m happy with the product, and the only reason I wont give them 5 stars is because I had trouble with the tracking number.”
“Took money out of my account but Item never arrived, no communication to tell me it would be late, or ever arrive, even after reporting the problem. Website stated I would get a response in 48 hours, of which it has been well over.”
“Worst customer service experience. Missing items from my order and so far all I've received to my requests for either a refund or where my items are at are emails stating they are looking into the situation. BS. Do bother doing business with this company, they are not who they make themselves out to be.”
“Ne commandez pas de ce site web. Cette compagnie est une joke. Je n'ai jamais recu mon colis. Il m'ont envoé un numero BIDDON de suivi et C,est tout. Tenez vous loin.”
“NEVER EVER buy anything from this outfit.
I ordered a pair of shoes. A delivery time of a few days was stated when I ordered.
When I received the acknowledgement of purchase I was shocked to see that the "dispatch" date would be more than 2 weeks hence.
This is dishonest and sharp practice.
They notified dispatch on the day after the promised dispatch date with the further bombshell that delivery would be take a further 10 days.
The help-line and tracking-facility of fruugo.ie have been impossible to access.
These people are dishonest. I am now going to ask my credit card company to refund my money.”
“They take a age to deliver your parcels... i received one of my pparcel damaged and wrong too!! They wanted refund to me 4£🤔🤔 still waiting for my other wall paper sticker order on the same days of my first... i will never buy something from them!”
