“I would give Fruugo zero stars if I could for its evident hatred of the customer. I purchased some electronic products from Fruugo for US use (should have obvious as they shipped these to my US address) yet they never indicated the need for adapters to UK electronic outlets. No sympathy from Fruugo for this bait and switch. Fruugo refuses to stand behind its products and will not pay for shipping on a returned item. I WILL NEVER BUY FROM THESE CUSTOMER-HATERS AGAIN. You can decide to do otherwise at your personal peril.”
“Good day my order number is 15649142. I placed my order on the 04 of September 2020 and I still havent received my order and your customer service is not responding to my emails to let me know what is going on ....Please can you get back to me soonest as to when this issue will be resolved .”
“Misleading. Cheap Chinese tack the mask I ordered was reasonably priced, the quality however is low. Is literally like someone has cut out a pair of female leggings to make a mask.”
“i thought Fruugo.ie was an Irish site and I waiting for thermos flasks that promised next day delivery. Turns out its not Irish and I am still waiting on thermos flasks supposed to be coming from US??? Really??”
“They show you a package of a good deal of shampoo. Two bottles of 482 ml. I have received one bottle of 506 ml. When I complain and send them a picture of the package I received, I was answered that the weight of the package is 1,16 kg and that it was the weight for two bottles. I went to return the package and the post office weight was 0,635 kg. I used the original package they sent. I hope to get my money back. They are calling me a liar and they are the ones who are cheating people! Never again will I go to Fruugo!”
“Like the others I have been scammed by Fruugo. Do NOT use them. I have been waiting for a simple clothing delivery for months to South Africa. Initially got good delvery information but then it stopped. No delivery, no help (just sarcasm) from Fruugo and no refund. I have lost over R2000. BEAWARE!!”
“DO NOT ORDER ANYTHING IF YOU SEE FRUUGO! Please, I beg you!
They are incapable and slower than Wish.com. Also, they cannot even track your parcel from the UK to SA.
Pathetic service, please avoid!
I asked them today for a refund.”
“This company is a scam, do not do business on their website. Bought for my phone they said fit, but doesn't. I was told I would have to pay $33 ship to return a $25 item. Worst customer service I've ever come across. Back to Amazon.”
“We have ordered a parcel 3 months ago. What is really annoying is that I purchased this item from Fruugo South Africa, under the impression that the goods are from South Africa for delivery in South Africa. Then I realised it came from the UK. we have no means of contacting them, because they work remotely. We have no way of finding out where the item is and how long it will still take. I wonder of this company pays TAX in South Africa, if they use a South African website and account?”
“A pad to go with the chair I bought wasn’t delivered. I contacted them several times, sent numerous pictures and absolutely no response. Completely unable to contact them . This was utterly despicable!”
“I have waited for my order for more than 2 months now and nothing. No information about my order and no answer when you ask their "customer support".
Stay away from this company. They take your money and you get nothing. They will be reported.”
“I ordered an item and was charged over 300$ for it, a day later i was informed that the item was out of stock and i will be getting a refund within the next 14 days. It has been a month and still i have got no item and no refund. The company does not even have customer service phone number or any kind of customer support. It is a fraudulent company as it turns out.”
“I tried last year to order some perfume which I found out that this cannot be sent from the UK to New Zealand - eventually I got a refund. Saw my perfume advertised on Cosmeticsmegastore which stated shipped to New Zealand. I immediately paid for 2 bottles - then when confirming email came thru and it said Fruugo and that it was coming from 123 Hair and Beauty - alarm bells rang out loudly. Now I have contacted the retailer by email who said that the order was refunded the same day - it has not been - and I am now trying to chase it up. Fruugo no help at all as you simply cant get hold of them - and 123 Hair and Beauty state that I have to go thru Fruugo”
“I asked for an aftershave which they have to send me from the US.
I did not realize at the time (nor did they notify me) of the restrictions that the US government has on international air shipments of products containing alcohol. And therefore it is almost 100% certain that I will never receive it.
I requested the cancellation of the order and refund of its amount. They tell me they can't do it because the order has already been shipped.
They give me a tracking number that does not exist.
I ask for the correct number and they don't even answer me. I contact them through PayPal and they don't answer me.
Today they finally answered me but they still do not give me the correct tracking number. I have asked them who is the carrier that is going to bring me the order to get in touch with them. I am waiting for an answer.
CONCLUSION: I will not buy anything in this store again because I feel scammed and I advise you not to do it either to avoid disappointment according to my experience.”
