“If I could give them negative stars I would. Money taken for my order a month ago; order has not arrived; constant messages to both Fruugo and Assured Products are just being ignored so I have to conclude that I've been ripped off by a bunch of bandits.”
“This company is a piece of s**t. Fraud & scamming at its absolute finest. I am taking this forward for action because I am absolutely appalled at what I have been through.
Starting from their broken website that would not let me remove products from my cart. To me selecting a size & that not being what showed on the payment screen. I received no confirmation email, I signed up to make an account so I could change the size of the shoes before they went sent to me.
Queue extremely poor customer service. I think I have sent 15 emails, 3 responses. ZERO help. Repeatedly asked to be refunded. No Help & now they are just not responding.
This is disgusting.”
“My order was delivered within two days which was much sooner than estimated delivery and was cheaper than elsewhere. Emma from customer service was great in helping me after I’d mistyped my email address when placing my order and sent me delivery details and my invoice very quickly. Thank you Emma.”
“Terrible service placed order on 30th may and other month on still no order fruugo have not done a thing to help me would never use or recommend this site to anyone avoid using”
“I’ve ordered Nexguard for my dog almost two months ago and I still have not received it. All attempts to contact fruggo have been fruitless. Half their web site does not work I think I’ve been scammed!!!! I will be calling my cc company to have the charges reversed. Stay away from this company.”
“Fraud, fraud, fraud! Please report them to your national watchdog! British/Chinese company with mailbox!!!
For this order 14900028 Fruugo.com Ltd. is the commercial agent of Hangzhou Yishihong E-Commerce, Room 302, Building 2, No. 171, Xingqiao North Road, Xingqiao Street, Yuhang District, Hangzhou, 311100, CN, 18857892750”
“Avoid at all costs!
Order never received. I have asked for refund, never got a reply, the email address recommended it not functional nor access to your account on their platform. Unlike other online retail platforms, you get to know the name of the actual retailer and delivery time only after you pay and the order is confirm. (my retailer is apparently in China with 1 month deliver OR fruugo. Itself is simply a Chinese company with a mailbox. See below
'For this order 14900028 Fruugo.com Ltd. is the commercial agent of Hangzhou Yishihong E-Commerce, Room 302, Building 2, No. 171, Xingqiao North Road, Xingqiao Street, Yuhang District, Hangzhou, 311100, CN, 18857892750'
I am regular online shopper and never have had any problems before. So that's a first one! Stay away, refer to more trustable platforms.”
“I ordered 2 identical bottles of Eau de Toilette, but only received one although the packing slip stated 2. The packing box was only big enough for 1 bottle which is evident on the picture I have sent.
I have contacted Fruugo on 4 occasions, with my last email from 'Hannah' telling me to refrain from sending further emails, and that my complaint would be treated as urgent. This has been 3 weeks since raising a complint.
I have had no further contact from Fruugo and still awaiting either a refund or the 2nd item.
I would strongly advise to avoid this company”
“Got my product (resistance bands) but broke within 2 minutes of using them. Wrote to seller to get refund, no reply. So wrote to fruugo and they replied saying they would inquire. Its been 1 week and I havnt heard anything still and i see the problem is set as "resolved". Terrible products, terrible customer service.”
“Worst company I’ve ever dealt with. They should be condemned. I ordered a simple lotion and never received a tracking number even. Impossible to reach them by any media.”
“The company is scam, almost impossible to find customer service contact. I ordered an item that never arrived and as it looks like they do not intend to return the money.”
“We needed to cancel an item because my Mother purchased the wrong thing. Emma, from the Fruugo Customer Care team was fantastic in dealing with it and sorted everything out no questions asked - really great service”
“Deceptive and fraudulent business practices. Took my money, charged and additional unauthorized surcharge, and now 30 days later haven't sent my products. Customer service is a loop of nonsense and there is no product tracking, simply double talk BS from criminals. BEWARE!”
“Fruugo claimed to have a roof rack for my Mazda. Everyone else was sold out. They verified the order and took my money 17 days ago. I got a notice .the product was coming from Micksgarage. I knew I was in trouble because Micksgarage website said they were sold out. No problem no product refund my money. Except they don't, endless excuses, no results.”
“My order was first late long time but it came.And im not certain was it my mail man being asshole or theyre delay.But i am pleased.Gonna order again.Atleast regular mail box mail i would recommend. Customer services i scary becouse u cannot call them.”
“I ordered an item with express delivery.
I recieved the tracking number but royal mail hadn't even received the item.
I contacted the company and the seller twice.
I had no response.
I left a review on trustpiolt which clearly caught their attention.
I was met with a response of delivery times,which I was fully aware of..so this proved unhelpful.
By this point the item was meant to of been delivered but royal mail still had the same message on screen.
I finally receive a message from the seller saying the item wasnt in stock,they would re-stock the following day and I'll receive it 2 days after that.
The problem is I keep telling them to refund me because the item was never shipped in the first place and as a customer who read their terms and conditions should be refunded.
So that was a further 3 messages ago..and still nothing!
Trading standards is the next step..
I am currently in the process of contacting them,maybe the only way to get my refund.
The lack of customer service is disgraceful.
Please avoid this company at all costs!!”
“I ordered an item with express delivery.
I recieved the tracking number but royal mail hadn't even received the item.
I contacted the company and the seller twice.
I had no response.
I left a review on trustpiolt which clearly caught their attention.
I was met with a response of their delivery times,which I was fully aware of..so this proved unhelpful.
By this point the item was meant to of been delivered but royal mail still had the same message on screen.
I finally receive a message from the seller saying the item wasnt in stock,they would re stock the following day and I'll receive it 2 days after that.
The problem is I keep telling them to refund me because the item was never shipped in the first place and as a customer who read their terms and conditions should be refunded.
So that was a further 3 messages ago..and still nothing!
Trading standards is the next step. The lack of customer service is disgraceful.
Please avoid this company at all costs!!”
