“Wanted to return an order. Went through the correct process as they advised. The parcel is currently held in German customs. Fruggo won't contact customs and won't refund me. Awful service.”
“This website seems to be a scam. You never receive your order, and they keep telling you there's a problem with the shipment and propose a replacement. It's been 6 months for me, still nothing.”
“I have placed an order month ago. Never received it.customer service is just ignoring my emails. They are not offering any refund.
So at the end I lost time, money and tones of nerves.
Do not order as there are plenty of other websites offering better service and for even better prices.”
“I ordered a pet collar camera on 7 August 2021. I knew it was coming from China so thought it would take a while, but two months? I have just checked the so-called "Royal Mail" tracking number to find it is not recognised. Fruugo's alternative tracking method leads to a blank screen. I have contacted the retailer but doubt the item was ever dispatched.”
“I placed an order, total wrong size delivered. Item was returned two months ago Express Post. Have tried to email to find out why my refund has NOT been processed, emails DO NOT go through.
I DO NOT want to become a member, I just want my money returned for an INCORRECT sized item, that was returned on August 16th 2021!
Shocking service.”
“BEWARE!! Problems with their website for Returns and Customer service not reachable! Their website has problems when it comes time to return… it is giving me “an unexpected error occurred - please try again later”…now for 3 days…Not reassuring and you cannot reach Fruugo, they send your message to the retailer who sold the goods. NOT USEFUL! And now I am afraid I will get passed the allowed time to make my return. Lots of other Web companies are much more organized to provide TRUE customer service. Don’t waist your time.”
“Their prices are thieving. 500 percent higher than elsewhere. Maybe they're laundering money? Normal thief. I would never buy from them. Their prices offend me.”
“I bought a balisong trainer 60 days ago for 60$, quite expensive in comparison of the 20$ balisong I bought on Amazon. I didn't mind because I wanted quality.
First of all, it was supposed to be shipped from switzerland, but was instead shipped from china. The package took 60 days to arrived. (I'm from canada).
Secondly, the balisong is made from some cheap alluminium, the tip of the blade is damaged (curved), the balisong doesn't close and doesn't flip well. Also, the painting is scratch, it arrives in a plastic bag with no tools to tighten or lose the screw. Just a really cheap balisong trainer that is maybe worth 5$ AT MOST.
Overall, I feel like I've been scamed. The balisong I've bought from Amazon is 10 times the quality of the one from Fruugo, from more than half the price. It was the first time I've bought something there, and CERTAINLY the last time.
If you don't want some cheap Wish like stuff, don't buy on Fruugo.”
“This company is terrible. I have sent a tone of messages to cancel my order/change my order and have yet to hear back. Any suggestions on how to get in touch with this joke of a business?”
“I think the ability to cancel an order should be a simple consumer right.
However when trying to cancel an order with Fruugo my request was bounced around on their end before no one helped me. I then received an email saying my order had been shipped.”
“my experience with this website has been nothing but moserably disappointing;
1- delivery time has been changed twice for no obvious reason other than bad management;
2- customer help create, as if it were, a distance between retailers and customers;
3- no tracking of order
4- obscure return and cancelation terms
5- if they actually give a damn, they will change their customer care approach in the future, but the only thing that will change is that the market forces will kick them out, hopefully very soon.”
“I returned my item 2 months ago and still have no refund. Whenever you raise an enquiry just told it’s been escalated to management but there is nothing else they can do, no phone number. Ridiculous company… stay clear”
“DO NOT PURCHASE FROM THIS COMPANY...They are based out of the UK, so if you purchase anything from them and the product purchased is incorrect, damaged or needs to be returned for any reason the return shipping is at the customers expense. I learned this first hand when the wrong shoes were shipped to me by Fruugo to my location in Ohio. The cost to return the shoes back to Fruugo was $147.00, twice the amount of the shoes.”
“It's a fraud! Don't buy from them! They are buying product from China and add 5 times the product value. And then you have to wait at least 2 times the estimated time of delivery they told you!”
“Stay well away! I don't know why are they allowed to trade under *.ie and show address in Ireland when the item I ordered was supposedly sent to me from the US and nearly 2 months later no sign of my item. When I asked I was told it was in Dublin on transit. well IM less than 200km from Dublin and 15 days later still nothing. If they focken had it strapped on the back of a turtle it should be here by now. AVOID BIG SCAMMERS!”
“Ordered a JBL speaker . Yes it took weeks to arrive
but when it did it was a fake. Cheap box which was damaged ,JBL stickers stuck on wonky and not printed on the box, speaker just screeched then didnt work, no instructions apart from a 2x2 inch bit of paper written in Chinese. I've had this speaker a few times before (not ordered from here) and expected a great little speaker but got a terrible fake copy. Dont know how they can get away with it. Waiting for them to get back to me.”
