“I never received my package which I paid a lot of money for. Fruugo claims to have sent it by post ( why) it should of been sent by courier. I never received anything. I went to the post office and they said it was sent back to the UK (I used fruugo.ae) I have sent many emails asking someone to help me. I get vague responses as no one knows !?! Sooo frustrated!! How can you take someone’s money and not provide them the service ?? Will definitely not use this company ever again and will definitely take this further.”
“Order did not even ship for several weeks. I am still wait for my order to arrive with the only information it should arrive in about 4 weeks. I would not shop at FRUUGo again!”
“THE WORST..NON-EXISTENT CUSTOMER SERVICE AND ORDERS TAKE MORE THAN 10 BUSINESS DAYS FOR DISPATCH..(NOTE.. NOT DELIVERY)..SO IN TOTAL MORE THAN 15 BUSINESS DAYS FOR ARRIVAL.( NOTE NOT DELIVERY)”
“If I had known that fruugo.CA did not ship from Canada but from China, I would not have placed the order. My order has still not arrived long (months) after the estimated delivery date. Heike”
“Atrocious. No order in sight after 3 months and various back-and-forths via their in-website enquiry mechanism. Getting nowhere except canned responses. Not even a tracking number in sight despite asking for one over 5 times. The website is also obnoxious and awful, keeps throwing me to badly-auto-translated version despite manual selection, and logging me out while surfing.”
“I ordered some Birkenstock’s - I was having difficulty finding the style I wanted in Canada so I ordered it through Fruugo. Then, I checked the reviews and thought that I had made a rookie mistake. To my surprise, I got exactly what I ordered one week earlier that the commitment. It came from Italy so I was charged a hefty fee from Canadian customs, but as promised on the Fruugo website, I was refunded the full customs amount by Fruugo. They provided excellent service.”
“This company is super efficient. They reply to emails quickly and try to give really helpful information about your item. I was really impressed with their service and I would highly recommend using this online site for shopping.”
“Die Lieferung an sich hat schon etwas länger gedauert, aber dafür, dass es von Übersee kam, immer noch akzeptabel.
Der Kundenservice, in unserem Fall, Rebecca, war schnell, kompetent und freundlich.”
“Fruugo is not telling the true about the price guarantee when selling abroad. Maybe in case when purchasing through EUR account. In case of countries with different currency you NEED TO TAKE INTO ACCOUNT DIFFERENT (HIGHER!) PRICE.”
“Atrocious (for want of a more appropriate expression) client service with even worse standard operating procedures for a company that makes its money in e-commerce. Twice I've used this company and twice they have royally demonstrated gross incompetence and a f*ck you attitude. Mistakes happen for sure but if you want a happy, hassle free on line shopping experience with a company that takes responsibility, you would be best advised to give these idiots a wide berth.”
“On August 8 2021, I placed an order for a mini drone (order no. 24485364) to be supplied by Foshan Lansirui Technology. I paid the due amount of 339 NIS. The transaction ID is 7362558. On August 11 the parcel was dispatched via Yanwen and on the 14 August for some reason was returned to the shipper. In the interim I waited for my package to be delivered and when it failed to arrive and I tracked it I saw what had happened. I contacted Frugo for an explanation. I then stated that I was no longer interested in receiving the shipment since it had long passed the due date and since it was a birthday gift which never arrived I had no need for it anymore. In fact i was referred to the retailer who offered a very feeble excuse and also mentioned that it had been reshipped and he was not able to withdraw it (I was never informed of this and no new tracking number was given to me either, I then tried contacting the retailer again following his email to me on 5th September and this was the answer I received.
'We have already sent it out, let’s call the logistics company to withdraw it, and we have successfully withdrawn our refund to you, please rest assured, I’m really sorry'
Kind Regards
Tom
I have recontacted the help desk through Emma and she keeps referring me back to communicate with the retailer who has conveniently disappeared it seems. It is a dead end. I am very disappointed at this service and request my refund immediately.
Thank you”
“I ordered slippers from frugal (Blunts) and they arrived within 10 days of my order - from UK to Canada. I’ve often had goods take 7 weeks! Excellent service!”
“I ordered the wrong size room divider by mistake. I emailed and explained what I had done and received a prompt reply from Emma who cancelled the order for me. I am shocked at the other reviews as I cannot fault Emma or the company's customer service.”
“Never buy from this site the customer service team is no help at all. The retailer is a scammer and didn't send my item till a month late leaving my item out out date to return. No one helped with my problem and I have an item that can later that the event tended. If you want to lose your money buy here.”
