FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

3.1 Rating 1,483 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

Info

About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

Visit Website

Phone:

800-736-3383

Write Your review

Tell us how FTD Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They present themselves as having local shops do the set up and delivery. They do not. Actually they ship via UPS. And then the day of delivery the flowers do not arrive. If you inquire they send you to waste your time tracking it. It showed up still in a UPS hub. Expecting delivery in one or two days. It was for a Birthday celebration. No need anymore. The party is over. I enter the complaint and they propose to issue a 20% refund. Which is of no use. WILL NEVER ORDER FROM THEM AGAIN. Carefull do not fall into the ilussion of local flower shop delivery.”

Helpful Report

Posted 10 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 10 months ago

“Wife liked it”

Helpful Report

Posted 10 months ago

Thank you for your fantastic review! We're delighted to hear that your wife liked the flowers.

Posted 10 months ago

“My late sister in law's family was delighted with the floral arrangement and the keepsake box. My nieces said it was beautiful! Thank-you so very much! Eileen and Luis Velez-Cortes”

Helpful Report

Posted 10 months ago

Thank you so much for your heartfelt review, Eileen! We are truly honored to have been a part of such a meaningful occasion for your late sister-in-law's family. It's wonderful to hear that your nieces found the arrangement beautiful. Your kind words mean a lot to us, and we appreciate your support!

Posted 10 months ago

“Worst service ever. First they changed the delivery address AFTER I called to verify, then they email they can’t deliver on the date requested. (Ordered 4 days before needed.) When calling to cancel the order all together, they kept saying I did not understand, they couldn’t deliver on the day requested, but they would be happy to cancel the original order and place new order. I kept saying to cancel the order altogether and they kept saying I didn’t understand. Ridiculous!! Will never use FTD again.”

Helpful Report

Posted 10 months ago

Thank you for bringing this to our attention and for your feedback. We do see that the cancellation and refund was processed in line with your wishes. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 10 months ago

“I sent the flowers to my aunt for her 70 t h birthday. Shed was so surprised and pleased. I have used your swervcices a g”

Helpful Report

Posted 10 months ago

Thank you for your lovely review, Justin! We're so happy to hear that your aunt was surprised and pleased with the flowers for her special 70th birthday. It means a lot to us that you chose FTD for such an important occasion. We look forward to serving you again!

Posted 10 months ago

“I ordered the Birthday Brights Bouquet - Exquisite for my niece's 55th birthday, but after receiving a picture from her, I was very disappointed. The bouquet that was delivered is only half the size and not nearly as full as advertised. It's quite disheartening to see such a significant difference between the product I ordered and what my niece actually received for the price I paid. I expressed my concerns via FTD chat. At first, I was only offered a 20% refund, but I explained that the flowers were half the size of what was advertised and I requested a 50% refund. It was approved. I am still awaiting the refund.”

Helpful Report

Posted 10 months ago

Thank you for bringing this to our attention. A supervisor has reached out to assist. If there's anything we can help you with, please don't hesitate to let us know.

Posted 10 months ago

“Beautiful, fresh flowers were delivered!”

Helpful Report

Posted 10 months ago

Thank you so much for your wonderful review, Judy! We're thrilled to hear that your flowers were beautiful and fresh upon delivery. Your satisfaction is our top priority, and we appreciate your support!

Posted 10 months ago

“Although I didn’t get the arrangement I originally selected, the arrangement chosen in its place, was beautiful and it was delivered on time for the funeral! The delivery fee was a little steep but they all are so what can you do? Nothing if you want beautiful fresh flowers delivered. I was pleased with the service and will definitely use FTD again!”

Helpful Report

Posted 10 months ago

Thank you for your kind review, Mimi! We're glad to hear that you found the arrangement beautiful and that it arrived on time for such an important occasion. We're delighted that you chose us for your floral needs and look forward to serving you again in the future!

Posted 10 months ago

“Nice flowers set. Got on time. Thank you.”

Helpful Report

Posted 10 months ago

Thank you, Wally! We're so glad to hear that your flowers arrived on time and that you liked them. Your feedback truly brightens our day!

Posted 10 months ago

“On time and Lovely 👍💕💕”

Helpful Report

Posted 10 months ago

Thank you for your wonderful review! We're thrilled to hear that your flowers arrived on time and met your expectations. Your support means so much to us!

Posted 10 months ago

“the flowers were beautiful, ordering was very easy! I was very pleased!”

Helpful Report

Posted 10 months ago

Thank you so much for your lovely review, Tessa! We're delighted to hear that you found the flowers beautiful and that the ordering process was easy for you.

Posted 10 months ago

“Ordered a nice arrangement for a coworker that just had a baby. Called to say how unhappy I was, and they offered to send more flowers, telling me they would be beautiful. They should have been beautiful the first time! How ridiculous is that? And how embarrassing? Anyway, this is what I ordered versus what was delivered.”

Helpful Report

Posted 10 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 10 months ago

“I was fooled into clicking into the FTD website, which popped up when I was searching for the legitimate florist in my mother's town. I know flowers are expensive, but for $100 I expected a quality arrangement that RESEMBLED THE WEBSITE DESCRIPTION. The florist took every shortcut including substituting dried purple statice for blue delphinium. The arrangement on the website specifically said the flowers pictured would be available for delivery that day. I would have let it all slide, but the whole arrangement died the next day! When I wrote to FTD, they had me fill out a form as if they would re-deliver a new arrangement, but then sent an email for a 30% refund instead. So much for any guarantee. After using shady practices to poach my business, and then completely failing to deliver,I wouldn't trust them with a handful of dandelions.”

Helpful Report

Posted 10 months ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Posted 10 months ago

“I appreciated the shipping communication so I knew when to have someone home to receive them. Good service. I didn't receive a picture of the flowers from my granddaughter so don't know how closely they resembled to picture I chose but trust they were a close match”

Helpful Report

Posted 10 months ago

Thank you for your feedback, Dianne! We're glad to hear that our shipping communication was helpful for you. While we wish you could have seen the flowers, we're confident that they met your expectations. We truly appreciate your trust in us. Best wishes, Team FTD Flowers

Posted 10 months ago

“They were very wilted when the box was opened. Water helped them recover.”

Helpful Report

Posted 10 months ago

We appreciate your review and appreciate you taking the time.

Posted 10 months ago

“So I ordered 2 flower arrangements for my wife's birthday. 50 roses plus another arrangement. 1 came from a local florist the 50 roses with a vase and chocolates were shipped originally to be delivered early in the day so its now 7:30 pm parties over no roses. The chocolates are probably all melted and no good. Very Poor company would never recommend them to anyone. Further update when the flowers are actually delivered.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 10 months ago

“The premium standing display of white roses and carnations arrived on time for the memorial service. The family was impressed with how beautiful the flowers were. I personally am very appreciative of the superb service and the floral arrangement. Thank you for offering a beautiful choice to remember my uncle.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to review your experience with our service.

Posted 10 months ago

“Sent them to my daughter. She said they were beautiful”

Helpful Report

Posted 10 months ago

Thank you for your wonderful feedback, Judith! We're thrilled to hear that your daughter loved the flowers. It's always our goal to create beautiful moments for our customers and their loved ones.

Posted 10 months ago

“Flowers did not get delivered on original delivery date. FTD stated an attempt to deliver was made but no one answered the door. Well the recipient WAS home and a Ring Doorbell at the residence. The doorbell did NOT ring and NO alert from Ring. Hmmmmmm”

Helpful Report

Posted 10 months ago

Thank you for allowing us to assist you with your order. Please let us know if there's anything else we can help you with

Posted 10 months ago

“Unfortunately my flowers were never sent. FTD did keep me updated...but they were unable to complete the order in my area. I just wish the arrangement was never offered. It would have saved me a lot of time and frustration.”

Helpful Report

Posted 10 months ago

FTD Flowers is rated 3.1 based on 1,483 reviews