FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

3.1 Rating 1,536 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Technically flowers got delivered. However they looked nothing like the photo, half as many flowers. The expectation vs delivery were so disappointing. Giving 2 stars cause they gave me a 50% refund.. but never again!! So much for sending my mom a nice gift. Looked like someone just grabbed random flowers and put them in a vase”

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Posted 1 year ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 year ago

“I ordered flowers the day before my mother's birthday and they was delivered as expected the next day and she loved them.”

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Posted 1 year ago

Thank you for your wonderful review! We're thrilled to hear that your mother loved the flowers. It's great to know we could help make her birthday special.

Posted 1 year ago

“I filled out an evaluation the first time you sent it.”

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Posted 1 year ago

We appreciate your review and appreciate you taking the time.

Posted 1 year ago

“My order was not delivered, because the address I provided was incomplete, the unit of the address is 104F not 104.”

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Posted 1 year ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 1 year ago

“Beautiful flowers selected for progression of new blooms!”

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Posted 1 year ago

Thank you for taking the time to review your experience with our service.

Posted 1 year ago

“Easy website. Good prices. Beautiful flowers.”

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Posted 1 year ago

We appreciate you taking the time to post about your experience.

Posted 1 year ago

“I made an online order of a beautiful flower arrangement for my daughter's anniversary. It as easy to order, the price was reasonable and as expected. Delivery was perfect, on time & respectfully done. I have used FTD numerous Times for special occasions & will continue to do so. Thank you.”

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Posted 1 year ago

Thank you for taking the time to review your experience with our service.

Posted 1 year ago

“The selection was amazing. The flowers arrived on time and they were beautiful.”

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Posted 1 year ago

Thank you for taking the time to review your experience with our service.

Posted 1 year ago

“the absolute worst. pass at all costs”

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Posted 1 year ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 year ago

“My friend found her flowers beautiful & they brightened her day.”

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Posted 1 year ago

We appreciate your review and appreciate you taking the time.

Posted 1 year ago

“Lovely item, customer service was outstanding. Didn’t get my delivery on the day it was supposed to arrive and they went into action delivering a new product.”

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Posted 1 year ago

Thank you for taking the time to review your experience with our service.

Posted 1 year ago

“The arrangement arrived promptly and according to the recipient was as ordered.”

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Posted 1 year ago

We appreciate you taking the time to post about your experience.

Posted 1 year ago

“The worst experience imaginable — I would not wish this on anyone, not even the President of FTD Flowers. I placed an order that was never delivered, and there was no legitimate explanation. The intended recipient never received their anniversary bouquet on their birthday. Customer service provided nothing but lie after lie. This was a display of complete mismanagement and incompetence. My request for management to contact me directly to verify the problem was refused by outsourced representatives. Never order from this company. In my opinion, they operate like scammers.”

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Posted 1 year ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 year ago

“The Soldier's Spray I ordered and paid for never made to the Church, or the funeral home, or the family. Extremely disappointing and an utter shame.”

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Posted 1 year ago

“I gave a 2 star rating because FTD failed to deliver the flowers on time. They were late even though the same day fee was refunded I feel like ftd should have done better and refunded the entire amount or upgraded the flowers.”

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Posted 1 year ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 year ago

“Overall pleased with the sympathy arrangement. It was delivered as pictured and delivery was timely.”

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Posted 1 year ago

Thank you for your kind words! We're glad the arrangement met your expectations and arrived on time.

Posted 1 year ago

“I ordered Garden of Life Basket deluxe $100, plus delivery charge & tax with a total of $137.72, to be delivered on the same day, Aug 3rd ., I got an email from FTD saying delivery was made at 8pm, I called to check, the recipients did not receive the flowers, have no idea who they delivered the flowers to. I called FTD on Monday to report this, they apologized and said that they would redo and deliver asap. Aug7, I get an email from FTD saying they made delivery. My family called to say they did get the delivery and sent me a picture, it was not the Garden of Life Basket that I had ordered, just some white flowers in a vase, $137.72 for that, are you kidding me. I believe you need to credit my card for this big mistake. I already ordered other flowers from another company whom delivered! I will never again order from FTD. Failed To Deliver-FTD!”

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Posted 1 year ago

“FTD is terrible. Avoid at all costs! Ordered and paid for 8/8 delivery, no communication unless I call and find out rescheduled for 8/11. Complain, offered 30% discount with delivery guaranteed 8/9. You can guess what happened next. DO NOT ORDER.”

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Posted 1 year ago

“Ordered flowers for someone's birthday, which was days after their mom died. FTD informed me at almost 5 p.m. on Friday, the day the flowers were supposed to be delivered that they couldn't deliver them. No reason given! Then said they would deliver them on the following MONDAY, the day of the funeral. Not Saturday. And no notice--I could have ordered them from somewhere else if I'd known (I placed the order early on Thursday). Never again.”

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Posted 1 year ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 year ago

“I ordereed the flowers to be dleivered on Thursday - the day after my friend's surgery. She thanked me for the flowers. I went to visit her the next day and saw the flowers - I was embarrassed! They were cheap yellow daisies and lililies - already dying - for &75 it was like leftovers - terrible service”

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Posted 1 year ago

FTD Flowers is rated 3.1 based on 1,536 reviews