FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

3.1 Rating 1,536 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I didn’t get the arrangement I originally selected, the arrangement chosen in its place, was beautiful and it was delivered on time for the funeral! The delivery fee was a little steep but they all are so what can you do? Nothing if you want beautiful fresh flowers delivered. I was pleased with the service and will definitely use FTD again!”

Helpful Report

Posted 1 year ago

Thank you for your kind review, Mimi! We're glad to hear that you found the arrangement beautiful and that it arrived on time for such an important occasion. We're delighted that you chose us for your floral needs and look forward to serving you again in the future!

Posted 1 year ago

“Nice flowers set. Got on time. Thank you.”

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Posted 1 year ago

Thank you, Wally! We're so glad to hear that your flowers arrived on time and that you liked them. Your feedback truly brightens our day!

Posted 1 year ago

“On time and Lovely 👍💕💕”

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Posted 1 year ago

Thank you for your wonderful review! We're thrilled to hear that your flowers arrived on time and met your expectations. Your support means so much to us!

Posted 1 year ago

“the flowers were beautiful, ordering was very easy! I was very pleased!”

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Posted 1 year ago

Thank you so much for your lovely review, Tessa! We're delighted to hear that you found the flowers beautiful and that the ordering process was easy for you.

Posted 1 year ago

“Ordered a nice arrangement for a coworker that just had a baby. Called to say how unhappy I was, and they offered to send more flowers, telling me they would be beautiful. They should have been beautiful the first time! How ridiculous is that? And how embarrassing? Anyway, this is what I ordered versus what was delivered.”

Helpful Report

Posted 1 year ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 year ago

“I was fooled into clicking into the FTD website, which popped up when I was searching for the legitimate florist in my mother's town. I know flowers are expensive, but for $100 I expected a quality arrangement that RESEMBLED THE WEBSITE DESCRIPTION. The florist took every shortcut including substituting dried purple statice for blue delphinium. The arrangement on the website specifically said the flowers pictured would be available for delivery that day. I would have let it all slide, but the whole arrangement died the next day! When I wrote to FTD, they had me fill out a form as if they would re-deliver a new arrangement, but then sent an email for a 30% refund instead. So much for any guarantee. After using shady practices to poach my business, and then completely failing to deliver,I wouldn't trust them with a handful of dandelions.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Posted 1 year ago

“I appreciated the shipping communication so I knew when to have someone home to receive them. Good service. I didn't receive a picture of the flowers from my granddaughter so don't know how closely they resembled to picture I chose but trust they were a close match”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Dianne! We're glad to hear that our shipping communication was helpful for you. While we wish you could have seen the flowers, we're confident that they met your expectations. We truly appreciate your trust in us. Best wishes, Team FTD Flowers

Posted 1 year ago

“They were very wilted when the box was opened. Water helped them recover.”

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Posted 1 year ago

We appreciate your review and appreciate you taking the time.

Posted 1 year ago

“So I ordered 2 flower arrangements for my wife's birthday. 50 roses plus another arrangement. 1 came from a local florist the 50 roses with a vase and chocolates were shipped originally to be delivered early in the day so its now 7:30 pm parties over no roses. The chocolates are probably all melted and no good. Very Poor company would never recommend them to anyone. Further update when the flowers are actually delivered.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 1 year ago

“The premium standing display of white roses and carnations arrived on time for the memorial service. The family was impressed with how beautiful the flowers were. I personally am very appreciative of the superb service and the floral arrangement. Thank you for offering a beautiful choice to remember my uncle.”

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Posted 1 year ago

Thank you for taking the time to review your experience with our service.

Posted 1 year ago

“Sent them to my daughter. She said they were beautiful”

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Posted 1 year ago

Thank you for your wonderful feedback, Judith! We're thrilled to hear that your daughter loved the flowers. It's always our goal to create beautiful moments for our customers and their loved ones.

Posted 1 year ago

“Flowers did not get delivered on original delivery date. FTD stated an attempt to deliver was made but no one answered the door. Well the recipient WAS home and a Ring Doorbell at the residence. The doorbell did NOT ring and NO alert from Ring. Hmmmmmm”

Helpful Report

Posted 1 year ago

Thank you for allowing us to assist you with your order. Please let us know if there's anything else we can help you with

Posted 1 year ago

“Unfortunately my flowers were never sent. FTD did keep me updated...but they were unable to complete the order in my area. I just wish the arrangement was never offered. It would have saved me a lot of time and frustration.”

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Posted 1 year ago

“I WAS VERY DISAPPOINTED WITH ARRANGEMENT OF FLOWERS I GOT MY GIRLFRIEND BIRTHDAY They have no water when they delivered them and they look dry flowers. So I will not recommend want to buy any more flowers from you guys.”

Helpful Report

Posted 1 year ago

Thank you for allowing us to assist you with your order. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 1 year ago

“This order had a happy ending. When first ordered for my sister-in-law's birthday, the gift was to arrive on her special day. While checking the tracking it was taking way to long, and then I was informed it was to be rescheduled for delivery the next day, this was a food basket. It did arrive the following day, packaging was in disarray, dry ice melted. FTD replaced the order, all came in good order. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us! We're so pleased to hear that the situation was resolved, and your sister-in-law received a lovely gift. Your feedback is greatly appreciated, and we're always here to help.

Posted 1 year ago

“They arrived on time, as pictured.”

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Posted 1 year ago

Thank you so much for your fantastic review, Linda! We're delighted to hear that your flowers arrived on time and matched your expectations.

Posted 1 year ago

“Online ordering was easy and convenient. Quality of flowers is always excellent.”

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Posted 1 year ago

Thank you for your amazing review, R! We're so glad to hear that you found our online ordering easy and that you consistently enjoy the quality of our flowers.

Posted 1 year ago

“Horrible. Ordered flowers on Sunday for same day delivery to a friend whose mother died. Only found out today, Wednesday,’ that they are just now “ready for delivery,” with no date provided, and only by calling did I find out they won’t be delivered until tomorrow - and I don’t trust they’ll be delivered. Just cancelled the order because I don’t trust your company and will use another florist.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. A supervisor has reached out to assist. If there's anything we can help you with, please don't hesitate to let us know.

Posted 1 year ago

“I love ordering through FTD beautiful arrangements every time delivered on time. The only problem I have is when I do order if they never put a tag stating who it’s coming from the note I left I don’t know why this happened. I usually have to call the person I sent them to you to see make sure they got them. You need to make sure you do this. Follow up when you send out the flowers, but I will use you in the future just as I have and we should give me more perks sampling🤦‍♀️”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review, Jeannie! We're thrilled to hear that you love our beautiful arrangements and that they arrive on time. We sincerely apologize for the oversight regarding the tags; your feedback is invaluable, and we will definitely work on ensuring this is corrected.

Posted 1 year ago

“VERY UPSET & DISAPPOINTED! Order was never recieved even though they said it showed delivered. My grandmother never got her floral delivery!”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention and taking the time to speak with us. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 1 year ago

FTD Flowers is rated 3.1 based on 1,536 reviews