FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

3.1 Rating 1,536 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

Info

About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

Visit Website

Phone:

800-736-3383

Write Your review

Tell us how FTD Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid $132.40 for the "Rays of Life Bouquet - Deluxe" to be delivered to my mom on her 90th birthday. I get a email stating it wasn't going to be delivered. I called and the agent sent the order to a different florist for delivery. It wasn't delivered and stated it would be delivered the next morning before noon. It wasn't! I said if it's not delivered by 6pm to cancel the order. It was delivered approx. 7:30PM. The bouque she got was no better than flowers you could get at the grocery store for $20 bucks! I know, she sent me a picture of it, TERRIBLE! I'll never again use your service”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention and for your feedback. We do see that the refund was processed in line with your wishes. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 1 year ago

“Ordered and received the most gorgeous rose arrangement for my Grandfather's funeral. Not only was it big and beautiful, it was half of what the funeral home would have charged for the same amount of flowers.”

Helpful Report

Posted 1 year ago

Thank you so much for your thoughtful review, Anna! We're truly honored that our roses could bring some beauty during such a difficult time. We strive to provide both stunning arrangements and great value, and your feedback means a lot to us.

Posted 1 year ago

“Flowers were left in a hallway not Delivered to the actual office , the person who the flowers were meant for received them the day after after a fellow employee found them outside , no calls to ask where the office is ,, never would ever use or recommend”

Helpful Report

Posted 1 year ago

Thank you for allowing us to assist you with your order. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 1 year ago

“Worse bouquet I have ever seen. We ordered the flowers on a Tuesday to be delivered 2 days later on Thursday. I thought the flower order would go to a local FTD florist but delivered till the requested day. Later that day I received an email the flowers were being shipped from Texas to be delivered on Thursday. I live in Idaho. I happen to be at the recipient's home when the flowers got there. The flowers were wilted and some half dead. I was able to notify FTD 2 days letter and the situation was rectified. I will continue to order from FTD, but hopefully will not go through this again.”

Helpful Report

Posted 1 year ago

“Thank you so much. Flower bouquet was beautiful!”

Helpful Report

Posted 1 year ago

Thank you so much for your lovely review! We're delighted to hear that you found the bouquet beautiful. Your support means a lot to us, and we’re glad we could help make someone’s day a little brighter.

Posted 1 year ago

“Don't know - flowers haven't been delivered yet”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. We do see that the order was delivered on the date requested. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 1 year ago

“I ordered flowers on Wednesday to be delivered on Friday. On Thursday I received an email with a UPS tracking number that said the flowers would arrive on Monday. When they arrived, the flowers were dried out and stinky. What a terrible experience”

Helpful Report

Posted 1 year ago

“Delivery was on time and recipients commented the arrangememt was beautiful”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic review, Beth! We're so pleased to hear that the delivery was timely and that the recipients loved the arrangement. Your satisfaction is our top priority, and your kind words truly brighten our day!

Posted 1 year ago

“Service was prompt, but the arrangement was 100% green plants with no blooming flowers that were shown in the pictures when I made the order. Disappointing.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 1 year ago

“Second submission of review. Never heard anything from the other”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience so we can assist. Thank you!

Posted 1 year ago

“I ordered a same day delivery of a sympathy bouquet for my dear friend who lost their beloved dog, a loving member of their family. They really appreciated the lovely flowers.”

Helpful Report

Posted 1 year ago

Thank you so much for your heartfelt review, Barbara! We're honored to have been a part of this moment for your friend during such a challenging time. We’re glad the bouquet brought them some comfort. Your kind words truly inspire us!

Posted 1 year ago

“The flowers arrived on time and they loved the flowers as well. Thank you!”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful review, Darvin! We’re thrilled to hear that the flowers arrived on time and brought joy to the recipients.

Posted 1 year ago

“I was extremely nervous about ordering flowers through any online flower service. I’ve heard of stories of disappointment and poor quality. That will not be my experience with FTD. I ordered a funeral spray found online and called the order only due to my concern of timing. The funeral was early morning. So I ordered them this past Sunday and they were delivered on Monday early evening the night before. Fresh and beautiful just what I ordered. Picture included of the beautiful spray that was delivered (Elegant Embrace Standing Spray). I just wanted to say thank you and feeling extremely satisfied with the whole process. Would order again without hesitation.”

Helpful Report

Posted 1 year ago

Thank you so much, Stephanie, for taking the time to share your wonderful experience with us! We are thrilled to hear that your flowers arrived fresh and beautiful, and that the timing was perfect for your needs. Your satisfaction means the world to us, and we truly appreciate your trust in FTD.

Posted 1 year ago

“Hello - In a nutshell, I was dissapointed with the floral spray that was delivered to my sister-in-law's wake. I paid for a PREMIUM spray and but what I got was standard, at best. The white roses were turning brown at their edges, only a few of the lilies were actually open, and there was room for a lot more flowers (too much green was showing). The floral shop that produced this spray should be embarrassed.”

Helpful Report

Posted 1 year ago

Thank you for allowing us to assist you with your order. Please let us know if there's anything else we can help you with.

Posted 1 year ago

“Although no delivery on Monday! It was excellent flowers were beautiful and well designed! Very happy!”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic review! We’re so glad to hear that you loved the flowers and found them beautifully designed. Your happiness is our top priority, and we appreciate your understanding regarding the delivery.

Posted 1 year ago

“Flowers were beautiful-even better than pictured. Sadly, the arrangement, sent to a funeral home, did not include the card to inform the recipient on who sent them.”

Helpful Report

Posted 1 year ago

Thank you for your thoughtful review, Michelle. We're so glad to hear that the flowers were beautiful and exceeded your expectations. We sincerely apologize for the oversight regarding the card, and your feedback is invaluable.

Posted 1 year ago

“We made our order from Sweden to a relatives funeral in Ammon, ID. It all went well and we got a confirmation that the flowers were delivered.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We truly appreciate your business!

Posted 1 year ago

“We lost a very special cousin. She was a one of a kind ,sweet, caring person. Her husband was left behind, so we were looking for a fast delivery and beautiful plant. We found this at FTD, we picked a flowering plant. It was delivered on the date at a reasonable price. He loved it and said it was a beautiful reminder of his wife that he can care for now. We were very happy with the service of FTD. Thank you!”

Helpful Report

Posted 1 year ago

Thank you for your heartfelt review, Rebecca. We are so touched that our flowering plant could provide comfort and serve as a beautiful reminder of your beloved cousin. It’s wonderful to hear that the delivery met your expectations and brought joy during such a difficult time. We truly appreciate your kind words and support!

Posted 1 year ago

“The order processed easily. The item I picked was delivered on the day specified. The flower was beautiful and the wind chime was a perfect gift for someone close to me who lost someone special in their life. Thank you for helping me show my love for my family across the country.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review! We’re delighted to hear that the flowers and wind chime were special gifts for your loved one. It's a joy to help you express your love across the miles. We truly appreciate your support!

Posted 1 year ago

“Outstanding service and flower arrangement.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful review! We’re thrilled to hear that you were pleased with our service and the flower arrangement. Your positive feedback truly motivates us to keep delivering excellence.

Posted 1 year ago

FTD Flowers is rated 3.1 based on 1,536 reviews