FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.16

3.2 Rating 1,353 Reviews

51 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to have mother day flowers/teddy bear and chocolates delivered on May 10, 2025. The order never showed which I put it on on May 8, 2025. I didn’t know FTD uses UPS to deliver flowers, so there’s a chance they won’t be fresh. This is deceiving! They only agreed to return $5.45 of the order. I will never use FTD again for any flower delivery, since I know it’s not from a local florist. Buyer beware!!!!!!”

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Posted 10 months ago

“Atrocious service. Flowereds not delivered on scheduled day twice. Customer service is in another country. Dropped calls. Strong accents hard to understand. Will never use ftd again. They are the worst.”

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Posted 10 months ago

“The worst service ever!!! I ordered flowers for my mother for Mothers Day on 5/9/2025 to be delivered on 5/10 and she never received them! I deliberately ordered them early so that she could get her flowers a day early. I called 5 times and each time the reps could not find my order number which was in the confirmation email that was sent to me. I had to keep repeating my name and email address. The only compensation that was offered was for ME to pay an additional $2.99 to have the flowers delivered on Mother’s Day! FTD uses a 3rd party vendor to take orders and there is a huge language barrier. It’s impossible to communicate. This experience was disheartening. FTD should be ashamed for this trashy service! I’m going to report this to the Better Business Bureau!”

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Posted 10 months ago

“Horrible, do not order from FTD. I spent $136 on Mother’s Day flower. I bought the Dreamy Meadows Deluxe and what I received was just a bunch of cheap flowers that is missing multiple flowers from what was advertised. I also requested no yellow or orange flowers to be added and to be swapped with anything else, they did the opposite and added more yellow flowers. My message card was ripped in half and not able to be used. This place is an absolute scam”

FTD Flowers 1 star review on 11th May 2025

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Posted 10 months ago

“I received an email stating that flowers had been delivered today. Flowers absolutely not delivered to the delivery residence. Spoke with FTD Customer Service, who was nearly impossible to understand. Barely spoke English. Will never order from them again.”

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Posted 10 months ago

“Don’t walk away from this website. Run!!! I ordered these premium flowers to be delivered to my mother on Mother’s Day and what came was extremely disappointing. I spent over $200 and they refunded me $45. It is not worth it!!!!!!”

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Posted 10 months ago

“Horrible customer service, no accountability for the florist that they chose. Rip off, save your money and go buy it yourself from a florist. $85 for flowers not including delivery & tax. Looks like it came from the grocery store!!!”

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Posted 10 months ago

“These flowers come have wilted. A rose had literally all petals fall off another one day later is toast. They know these are gifts and the person paying will not see the results and the recipient does not want to take away the joy the sender had. So I would not recommend them”

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Posted 10 months ago

“Been a disaster from the start, In the end I never received the flowers on the day expected or at all.”

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Posted 10 months ago

“A complete disaster. I ordered a bouquet for Mother’s Day and it arrived wilting/dead and completely falling apart. The card message was complete gibberish. When I contacted customer service, they refused to refund the costly price I had to pay for a pile of wilted petals. Do NOT shop with this company, they do not care about you or your satisfaction.”

FTD Flowers 1 star review on 10th May 2025

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Posted 10 months ago

“What I ordered and what I received was not the same.Ordered deluxe flower arrangements and received a very small one and the 5 flowers in it was about dead..Paid $116 for this with delivery fees.Called FTD and told me sorry by someone who could hardly speak English..Was offered a 27 dollar refund.This was for mother's day.I will never use them again..”

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Posted 10 months ago

“I ordered a deluxe bouquet of flowers for my 90 year old Aunt for Mothers Day. It was very important so I ordered them way in advance. The order was not delivered on the expedited date I paid for and then I was told it would be delivered the next day which is the day before Mothers Day and still she didn't get them. FTD canceled my deliver without a message, email or call. This is the second year In a row they didn't deliver. Last year the broke my personalized vase and would not fix another one in time even though it was there fault. I will never order flowers from FTD again. They have the worst delivery service. I'm a very unhappy customer and customer service did not assist at all but rather made it me feel like it was my fault instead of theirs.🥵😡 Sincerely a very upset no longer a customer.”

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Posted 10 months ago

“Absolutely the worst people to deal with. Ordered flowers for my mother 6 days before Mother’s Day. They called me 4 times asking for the phone number of the recipient and after all that, the flowers did not get delivered. They said they would get there on the Monday after Mother’s Day. Every single person I spoke with barely spoke recognizable English and were the most incompetent group of customer service reps I’ve ever dealt with. One guy even hung up on me. Never again”

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Posted 10 months ago

“A week and a half before Mother's Day, I ordered flowers to be delivered on May 10 (the day before Mother's Day). The confirmation I received from FTD confirmed the delivery date of May 10. May 10 arrives - no flowers. I checked tracking which now said they would be delivered on May 12 (the day AFTER Mother's Day). I call customer service, which confirmed FTD was now delivering on May 12 because, as the customer service representative explained, "it's a busy time of year." No kidding - that's why I ordered a whole week and a half in advance. After suggesting that FTD should have told me that it couldn't deliver on May 10 at the time I ordered (or at least that it couldn't guarantee the delivery date and that flowers deliver for Mother's Day AFTER Mother's Day were pretty much worthless, I was offered a 30% discount. Then a 50% discount. I countered each time with full refund since I wasn't getting the benefit of the bargain. After 20 minutes on the phone I finally got the full refund, which is the right result, but why did I have to fight to get there? It just adds insult to injury. I will never order from FTD again.”

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Posted 10 months ago

“Terrible service!!! I ordered a deluxe beautiful bouquet for my mom and she got a cheap bunch of mostly stems that a 5 year old could do. They said they’d fix it and have not. Will never use them again!!”

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Posted 10 months ago

“Ordered 24 roses, image was off fresh and vibrant flowers in many colors. What arrived was dry, drab, bland and wilted. So far, Customer service response has been dismissive. What a terrible choice for mother's day. Have added pics of what was advertised and what was delivered.”

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Posted 10 months ago

“Chocolates for $44 arrived crushed, wet, opened with white powder from the flower packet. The flowers were half dead. Mother’s Day card was no insight. Very embarrassing for a Mother’s Day gift. Terrible service. They offered a 30% refund. Never ever will I use them again. Buyer beware. Do yourself a favor and research a local florist.”

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Posted 10 months ago

“This company is such a scam. They advertise, and charge for delivery by Mother's Day, but do not actually deliver until the following week. And, customer service is based overseas. Better to go with a local florist.”

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Posted 10 months ago

“Sent my Mom flowers for Mother’s Day and had them delivered on Friday. I was trying to avoid the rush and thinking the quality might be better if done early. No vase, flowers in a box. I ordered the Deluxe and couldn’t be more DISAPPOINTED. More greenery than flowers and some of the flowers had mold on the stems. Mom is looking to see if we can identify which florist was used.”

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Posted 10 months ago

“Awful. I am so mad, and embarrassed to know that what was sent was just the worst of the worst! I will never use FTD again. They are sending a replacement but I fear if will be just as bad, or worse, if that's possible.”

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Posted 10 months ago

FTD Flowers is rated 3.2 based on 1,353 reviews