FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

3.1 Rating 1,536 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a peace lily plant, unfortunately they didn’t have any, they did contact me right away I told them my situation , they did switch it up and made a more than beautiful bouquet of flowers and delivered it the very next morning! Thank you FDAFLOWERS!”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words, Julie! We’re thrilled to hear that we could create a beautiful bouquet for you. Our team works hard to ensure timely delivery and a great experience, and we're so glad we could assist you. Warm wishes, Team FTD Flowers

Posted 1 year ago

“Didn’t get delivered on the selected date. Didn’t ship the flowers til the night before the delivery date from a different state and then claimed a slow down in the UPS system caused the missed delivery date. I attempted to rectify the situation through chat, but they weren’t willing to refund me anymore than 20%. Will be lodging a dispute with my card. STEER CLEAR.”

Helpful Report

Posted 1 year ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 year ago

“My daighter sent flowers for our 59 th Wedding Anniversary. They were delivered in a beaten bent box that was left on the doorstep in the heat. No one wrong bell or knocked Flowers were wilted mashed broken. A sad drab arrangement.I tried numerous tumes to send pics but your site couldnt upload the pics”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 1 year ago

“Very very disappointed with the arrangement. The picture of the arrangement I purchased - and I upgraded to the more expensive arrangement showed roses and higher end flowers. The arrangement that was delivered had all very inexpensive flowers. This was sent for a relatives 70th birthday so I spent more money to make it extra special as we were not able to fly across country to celebrate. I understand that flower substitutions may be made however, roses are not seasonal and the arrangement should have included them as per the picture on the website. The flowers in the arrangement were all flowers that are generally filler flowers. I doubt I will use your service again and I have purchased and sent arrangements through FTD in the past on several occasions.”

Helpful Report

Posted 1 year ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 year ago

“Arrangement was beautiful and as expected. Delivered on time.”

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Posted 1 year ago

Thank you so much for your lovely review, Annette! We're delighted to hear that you found the arrangement beautiful and that it arrived on time. Your satisfaction means the world to us!

Posted 1 year ago

“FTD should be honest about the delivery timing. I ordered flowers to be delivered on 7/19, but it was not delivered until 7/21. There was no indication of possible delay in delivery when the order was placed.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Posted 1 year ago

“Very dissatisfied,different basket,different flowers.My last purchase.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 1 year ago

“Very easy website to use. Very good selection to choose from. Flowers are always delivered on time. Keep up the good work.”

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Posted 1 year ago

Thank you so much for your wonderful review, John! We’re thrilled to hear you find our website easy to navigate and that you enjoy our selection. Timely delivery is a top priority for us, and we’re glad to have met your expectations. We appreciate your support!

Posted 1 year ago

“My order was for flowers and chocolates. The flowers were delivered to the wrong address and the chocolates did not come tall. Very disappointed.”

Helpful Report

Posted 1 year ago

“I have sent many flowers in my life, this was by far he worst experience ever. I sent flowers to someone in the hospital, finding out they were released I immediarely called within an hour to have the address changed to the persons home. Everything was confirmed, and I emphasized to have flowers delivered after 2pm. Receiived confirmation that flowers were delivered at 1:30, OKay so not hte end of the world, except that the flowers were never delivered. Called to inform them of this and they said OKay flowers will be delivered the next day, recieved confirmation that flowers were delivered approximately 9:30 the next morning, but again no flowers. Called again, confirmed address again, FTD stated they would be delivered the next day again. The next day flowers get delivered to the hospital, person was discharged 5 days ago at this point. Called again and said I expect flowers to be delivered tho the persons home, confirmed address again, flowers were delivered the next day. I had the recipient send me a photo, it was nothing like what I ordered and aside from the embarrassment of the entire ordeal, it was a futher embarrassment. The flowers were lopsided in the vase and were pathetic. I expect my money back and will not ever again use this method of delivery.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. We’re glad we were able to resolve things in line with your wishes.

Posted 1 year ago

“This is the second time I’ve answered your survey and you have not yet responded to my first. I will not be using your services anymore.”

Helpful Report

Posted 1 year ago

We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 1 year ago

“The flowers you created for my mother-in-law’s birthday were absolutely beautiful”

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Posted 1 year ago

We appreciate you taking the time to review our company.

Posted 1 year ago

“Wonderful arrangement and delievered right at the right time! Thank you for helping us to make a special day evwen mopre special.”

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Posted 1 year ago

Thank you for taking the time to submit a review.

Posted 1 year ago

“Beautiful arrangement.”

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Posted 1 year ago

Thank you so much for your kind words, Michael! We're thrilled to hear you loved the arrangement. Your satisfaction truly makes our day!

Posted 1 year ago

“Flowers were pointed downward and what was supposed to be an included teddy bear was a mylar balloon.”

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Posted 1 year ago

“The flowers were well received. Nice looking.”

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Posted 1 year ago

Thank you for your wonderful review, Herald! We're thrilled to hear that the flowers were well received and looked nice. Your feedback inspires us to keep delivering quality arrangements to our customers. Warm regards, Team FTD Flowers

Posted 1 year ago

“The flowes are great, although they are beginning fade afte 5 days. The delivery was very late in the day (on our anniversary) - 7:30 pm.”

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Posted 1 year ago

Thank you for your review, David! It’s great to hear that you enjoyed the flowers, though we’re sorry to learn that they started to fade after just five days and that the delivery time wasn’t ideal on your special day. We appreciate your feedback and will work to improve our service for future occasions. Warm regards, Team FTD Flowers

Posted 1 year ago

“Excellent, our daughter and grandkids loved the bouquet of flowers.”

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Posted 1 year ago

Thank you for your wonderful review, Robert! We're so glad to hear that your daughter and grandkids loved the bouquet. Your positive feedback truly encourages us to keep creating beautiful arrangements for our customers. Warm wishes, Team FTD Flowers

Posted 1 year ago

“Delivered as pictured. Responded quickly when I needed to change some important information.”

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Posted 1 year ago

Thank you for your fantastic review, Renee! We're thrilled to hear that your order was delivered just as you expected and that we could assist you promptly with the changes. Your satisfaction means the world to us, and we’re here whenever you need us! Warm wishes, Team FTD Flowers

Posted 1 year ago

“I ordered two arrangements for mother in law’s funeral service. One arrangement did arrive 15 minutes before the service started and one did not arrive at all. When I called about the arrangement they said they would send it out that afternoon (this was after the service and after everyone had left my house) and offered me $12 dollars off. The arrangements were beautiful but what good are they when the event (which is already a sad and stressful situation) is already open. Very disappointed.”

Helpful Report

Posted 1 year ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 1 year ago

FTD Flowers is rated 3.1 based on 1,536 reviews