FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

3.1 Rating 1,536 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery, with a smile, saved me in a pinch. Well done!”

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Posted 1 year ago

Thank you so much for your kind words! We’re thrilled to hear that our speedy delivery helped save the day for you. Your satisfaction is our priority, and we look forward to serving you again soon!

Posted 1 year ago

“It wasn't the best floral arrangement. The blooms could have been fresher and it did not look as large as I’d hoped.”

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Posted 1 year ago

Thank you for allowing us to assist you with your order. Please let us know if there's anything else we can help you with.

Posted 1 year ago

“Flowers I ordered were substituted and not the quality I paid for. Instead of roses and carnations, the arrangement had mostly daisies, lupin, a few carnations and 2 large day lilies. They were in a plain, clear vase instead of the nice wooden box.”

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Posted 1 year ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 year ago

“The flowers didn’t look like what I ordered. Very small, spray colored blue hydrangeas! Embarrassing.”

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Posted 1 year ago

Thank you for bringing this to our attention and for your feedback. We do see that a full refund was processed. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Posted 1 year ago

“This was an important order and everything was absolutely excellent, esp. the flowers...Thank you.”

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Posted 1 year ago

Thank you so much for your wonderful review, Robert! We're overjoyed to hear that everything met your expectations and that the flowers were especially excellent. Your appreciation truly inspires us to continue delivering beautiful moments.

Posted 1 year ago

“I ordered flowers to be delivered on Saturday. I got an apology email stating that the flowers could not be sent on that date. They said that the flowers would be sent instead on Monday, the 14th. I received another of the same emails stating they couldn't be delivered today but they would deliver them on the 15th. Really? What's the point of asking for a date that you want flowers delivered if you're just going to deliver them when you darn well please? I canceled the order and am so disappointed with this company. There's no excuse for this! Buyer beware!”

Helpful Report

Posted 1 year ago

A supervisor has reached out to you regarding your experience. They have sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.

Posted 1 year ago

“FTD sent my friends flowers via UPS. The calla lillies were turning brown the day of delivery. I’m so unhappy. They should have been in an air conditioned vehicle, not a UPS TRUCK, in Arizona!!”

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Posted 1 year ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 year ago

“Ordered the birthday cake floral arrangement and it was perfect.”

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Posted 1 year ago

Thank you so much for your lovely feedback, Diane! We're thrilled to hear that the birthday cake floral arrangement was perfect for your celebration. Your satisfaction means the world to us, and we can't wait to assist you again in the future! Warm wishes, Team FTD Flowers

Posted 1 year ago

“We bought a bouquet of flowers for my motheer in laws birthday. We received a picture from her and it looked nothing like th boquet I ordered- different colors and different flowers. Even worse, the petals of many of the flowers were falling off on day 2. Very disappointed.”

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Posted 1 year ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 year ago

“I wish I would have remembered my first experience with FTD. The flowers were fine, but the delivery was unpredictable and unreliable. FTD will not allow you to contact the florist directly, so you end up stuck in the dark with only vague information to work with. Take my advice, do a little research and contact a local florist directly. Without the middleman (FTD) you can contact the florist directly and you’re likely to get a nicer arrangement with the money saved on the florist’s end. FTD ended up ruining what was supposed to be a surprise for my wife, which is kind of the main goal. Having worked in the floral industry some years ago, I should’ve known better. Never again!”

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Posted 1 year ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 1 year ago

“Flowers were great. Delivery was a TOTAL Miss !”

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Posted 1 year ago

A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.

Posted 1 year ago

“The flowers are ok. Not quite as full as I would have expected with a step up. What I’m not happy with was the delivery issue. Upon receiving my email receipt when ordering online I noticed that the recipients last name was my last name. I found no way to notify FTD of the error. The flowers were for my mom in a retirement community. Luckily I was able to call where she lives and had to explain the issue. It’s a wonderful place and they went out of their way to make sure that the person who would expect the flowers upon arrival knew the name problem and got them to her. The lady two times I have placed orders FTD flowers I have been unhappy. Makes me sad for such a longstanding company with a good reputation. I would hate to abandon my years of using FTD.”

Helpful Report

Posted 1 year ago

A supervisor has reached out to you and left a voicemail and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.

Posted 1 year ago

“My friend never got his flowers at the hospital.”

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Posted 1 year ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 year ago

“The arrangement was beautiful. I was very pleased”

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Posted 1 year ago

Thank you so much for your kind words, Linda! We're thrilled to hear that you found the arrangement beautiful and that you were pleased with your experience. Your satisfaction is what inspires us to keep creating! Warm wishes, Team FTD Flowers

Posted 1 year ago

“"Hi [First Name]," - oh, uh, hi - you mean me? I guess so because the request for a review came to my email. But... no notice of delivery, no acknowledgement by the recipient. Just a shot in the dark. So not a lot stars. At all.”

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Posted 1 year ago

A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.

Posted 1 year ago

“The arrangement was beautiful, but disappointing in my delivery. It arruved slightly damaged by delivery style for the sensitive flowers included. Also, the flowers were not as fresh as I'm used to - roses, as well as other flowers were more than half opened, and therefore did not have the longevity I've come to expect. I cannot include a photo since I discarded flowers yesterday”

Helpful Report

Posted 1 year ago

A supervisor has reached out to you to discuss your experience, left a voicemail and they have sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help

Posted 1 year ago

“Flowers were beautiful and fresh Delivered on time”

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Posted 1 year ago

Thank you so much for your wonderful review, Tammy! We're delighted to hear that the flowers were beautiful and fresh, and that they arrived right on time. Your satisfaction is our priority, and we look forward to serving you again in the future! Warm wishes, Team FTD Flowers

Posted 1 year ago

“Will never order from FTD again. Paid $100 for flowers and received something totally different. Never again. Look at what I ordered and see what I received no Lillie’s mostly funeral flowers. Never ever again and I’m going to post it on social media.”

Helpful Report

Posted 1 year ago

A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.

Posted 1 year ago

“Flowers we're not to the quality and quantity that was shown in the photo when I purchased. I wanted same day delivery. After I placed the order I immediately recived a message that they could not do same day delivery. When the flowers were delivered two days later they were not delivered to the recipients apartment. They were left at the apartment office. This was a very disappointing experience.”

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Posted 1 year ago

“The $70 (+$20 delivery) I spent resulted in a scant number of stems, short cut in an ugly jam jar. While the recipient was kind enough to thank me, the offering was embarrassing, and we ended up having a god laugh. It was the only good thing to come out of it.”

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Posted 1 year ago

FTD Flowers is rated 3.1 based on 1,536 reviews