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Furdeco Reviews

4.1 Rating 437 Reviews

77 %

of reviewers recommend Furdeco

Company Reviews

4.1

Based on 437 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Furdeco 5 star review on 11th April 2024

Furdeco 5 star review on 11th April 2024

Furdeco 1 star review on 4th April 2024

Furdeco 1 star review on 4th April 2024

Furdeco 5 star review on 5th December 2023

Furdeco 5 star review on 2nd November 2023

Furdeco 5 star review on 31st August 2023

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was due on Monday with 3 hr time slot. Near the end of time txt came saying delivery cancelled And when I phoned I was told that the item hadn’t arrived at their depot though supplier said it had. Later told that it had just arrived and rebooked for Wednesday, but on Wednesday txt. to say delivery cancelled due to loading error. Phoned again to what sounded like an Indian call centre, and was blatantly lied to. Asked to speak to manager but call was transferred and then cut off. It is now impossible to speak to them on the phone and have had no further texts. I don’t know who is writing the positive reviews but the wording is very similar on all of them! The bad reviews are very similar to my experiences!”

Posted 3 years ago

“Had an awful experience, I waited in and it wasn’t delivered twice. Clueless call centre workers in India told me numerous lies and disconnected me again and again when I asked to speak to a manager. First I was told it hadn’t been delivered to them (lie) then I was told it was damaged when they received it (lie) Still haven’t received my furniture and still haven’t got a straight answer”

Posted 3 years ago

“Contacted last Wednesday for a delivery on Monday Nothing sent through giving a time slot so at 11 rang ferdecco to find out what time they were due to arrive I had swapped my days off to be home Monday and was told by a lady she would come back to me but the delivery would not be today I asked why she couldn’t tell me didn’t know was her answer At 3pm I phoned again as heard nothing Was told I need to wait for someone to come back to me no information just missed the delivery for today it’s now Tuesday at 2.15 no call no nothing why?? 600 pounds of furniture is somewhere”

Posted 3 years ago

“Incompetent is being kind. From not returning phone calls, to loosing trailers (yes, I know it’s so easy loose such small items🙄), to surprising finding it again (that’s lucky 😉), to booking you a priority delivery 7am-10am, to make amends, communications coming thick and fast now 😃(Apparently printed all the packing labels and everything ready to go🤞🏻). Received call on morning of delivery at 9.50am ‘oh whoops we only have half the order so can’t deliver now‘. 😤Great, really great.”

Posted 3 years ago

“Rudest delivery drivers I've ever met.”

Posted 4 years ago

“Furdeco gave a delivery slot of 7-10 in the morning. I missed their call and when I rang back they didn't answer. No delivery.”

Posted 4 years ago

“After receiving three text confirming when I could expect my goods and after waiting in for a full Sunday, they didn't show up .... No phone call, no text, no email and their office aren't open on at the weekend so nobody to speak to... absolutely useless !!! I would never use them and never recommend this company.”

Posted 4 years ago

“Delivery instructions stated in bold. DO NOT DELIVER UNTIL AFTER 10AM. so they arrive at 8:30 as I'm rushing out the door to get my child to school. I pointed out the instructions with the time on. Delivery driver got angry pointed in my face and said I am rude, he got back in his van and slammed his door. He told me it's my problem and I need to rearrange another delivery. I said to him 'your here now, you may as well do it if it's quick' I was already late. He made me sign a form to say they are not liable for any damages to my property. I assumed this was standard procedure and feeling intimidated I signed. They proceeded to lift my delivery into my property rather aggressively turning the box on all sides and scuffing it along my walls causing damage. They have scuffed my furniture also. I think this was purposely done, after all I signed a form to state they won't be liable. When opening the box my item was smashed to bits, glass all over the carpet which my dog has now run through. No apology for damage caused or for coming at the wrong time. I have photos and video evidence of all. Very aggressive men, made to feel threatened in my own home. I have considered making this a police matter.”

Posted 5 years ago

“This experience was a nightmare. They had my delivery for 3 weeks before it was finally delivered at 7.15 am with only 2 days notice, on a take or leave it basis. I'd had numerous telephone conversations with various people, all of whom were very polite, but nothing ever got me my delivery. Eventually I was able to speak to a manager who was able to progress my delivery. I was also waiting for another delivery, from a different supplier, which they delivered at the same time and I had been waiting for this for nearly a month. I will never, in the future, use a supplier who uses Furdeco.”

Posted 5 years ago

“PLEASE DO NOT USE THIS COMPANY This has to be the worst delivery company I have EVER come across. The original delivery was booked on 27th November, I then didn't hear anything from this company until 16th December. I had to contact them and ask what the status of the delivery was. A piece of furniture was then delivery on 21st December which was something I had not ordered, they delivered the wrong piece of furniture. I then had to wait until 2nd Janurary to speak to a manager. 44 calls and 15 emails later I was re-emburst for my piece of furniture. They stated I could not receive any compensation. I have now received a phone bill for £85.00 for all the calls I made. Furdeco only started to respond to my emails and calls as I stated I would report it to the police (theft of an item). I firmly believe if I hadn't called so many times and been so persistent I would not have received any money back.”

Posted 5 years ago

“The Sofa Company used Furdeco to deliver my two sofas and one chair. I received a call from the delivery men 15 minutes before they were due to arrive because they couldn't find me and also asked whether it was a 'level' delivery. I told them I was on the 3rd floor and they told me they therefore couldn't deliver. Some 20 minutes later they phoned again and said they were going to look at the stairs. When they did they VERY reluctantly said they would make the delivery. They then handled the boxes without care and were extremely hostile, bordering on aggressive. When I asked whether I could help they completely ignored me. They then threw the sofas and chair together and then left without saying anything to me. This was a truly horrendous experience and an upsetting one. Needless to say, I won't be ordering from the Sofa Company again and most certainly will never use Furdeco and I strongly advise you do not either.”

Posted 5 years ago

“They have damaged two Debenhams sofas on two separate by unpacking them using knives. Unsafe and dangerous I have now tweeted and written to the guardian on this company. Do not use them. Six months after purchasing these two sofas I am left with only a slashed damaged item and no apology from Furdeco”

Posted 5 years ago

“Very disappointing service. Rude and uninterested. Started shouting on the phone in my house. Aggressive and unhelpful approach. Would not recommend.”

Posted 5 years ago

“ZERO STARS!! This isn't a service, it is a joke. No customer service at all. Impossible to speak to anyone on the helpline. My order was cancelled and no one informed me. My original order was from Taps UK and they should reconsider their choice of courier company because it gives them a bad name too. APPALLING. DO NOT USE FURDECO!!!!”

Posted 5 years ago

“Absolutley appalling company to deal with! Took over a week for them to confirm a delivery time and date despite 2 or 3 calls to their "help line". On the day of delivery they phoned to say they would be arrivinng 2.5 hrs earlier than arranged which meant frantic phone calls to family for someone to be in. When the item arrived it was BROKEN. The team did not seem too concerned and even asked "SO DO YOU STILL WANT IT THEN?". Called "help line" and again they seemed less than concerned and were not over appologetic. Its now nearly a week since my online retailer replaced the order for delivery by Furdeco and still not heard a word from them! ABSOLUTE DISGRACE.”

Posted 5 years ago

“Ordered chest of drawers and bed from Debenhams. Two men delivered the packages to the bedroom fully boxed. I was asked to count the number of packages and was at no point given the opportunity for them to remove the packaging although their log stating says different. Unfortunately, on removing the packaging that evening we were extremely disappointed to find the drawers were badly damaged. Very poor service from Furdeco and Debenhams as we are now left with a damaged chest of drawers. I certainly will not purchase any items from Debenhams again that would be delivered via Furdeco.”

Posted 5 years ago

“Staff very rude and abusive. Even started to agressive in my own property. I had to threaten to call the police at one point and I started to record them on my phone as I feared for my safety. Phoned them and they said they couldnt care less and I should delete the footage as they are not interested. I will be uploading to social media later as I am appalled. I hope they go bust.”

Posted 5 years ago

“The couriers were rude and careless. They damaged my property as a result of rushing and tried to deny they had caused the damage. Avoid”

Posted 5 years ago

“Very poor customer service, didn't understand simple time formats. Late and sloppy delivery to top it off. Avoid”

Posted 5 years ago

“Terrible, avoid at all costs. They have fabricated a log stating the got hold of me and the rejected a delivery date. They said they'd spoken to my suppler and that the supplier had no contacted details for me, despite it being an online order via Amazon. When I call them to ask about a delivery date for my item which is already 4 days late, they said that they weren't covering my area for a while and that someone would call as some point to discuss a possible delivery date. Te woman was rude and did not care that my delivery was late and that I just had to accept that I'll get my package when they get a chance to drop it off. My advice, USE DPD or one of the other proper companies.”

Posted 5 years ago

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Furdeco is rated 4.1 based on 437 reviews