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Furdeco Reviews

4.1 Rating 434 Reviews

76 %

of reviewers recommend Furdeco

Company Reviews

4.1

Based on 434 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Furdeco 5 star review on 11th April 2024

Furdeco 5 star review on 11th April 2024

Furdeco 1 star review on 4th April 2024

Furdeco 1 star review on 4th April 2024

Furdeco 5 star review on 5th December 2023

Furdeco 5 star review on 2nd November 2023

Furdeco 5 star review on 31st August 2023

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was waiting for a phone call, I was told I would get an hour warning before delivery but I get a text at 9:49 am and next was they were on my drive at 10 am, I was aiming to get to the house with the 1 hour alert, it was most horrendous the delivery people didn’t wait, the sofa is left on the drive, totally unacceptable service when I paid for the furniture to be brought into house, I should be given 1 hour warning so I can ensure I am at home, there was just a 10 min alert, totally hopeless. When I spoke to the company, the lady was exploring options, then a man was extremely rude and left me with minimal options, very disappointed”

Posted 11 months ago

“If I could give zero I would. The delivery drivers have lied about ringing our doorbell and just driven off without attempting to deliver the furniture. When you speak to people on the phone to resolve they are just foul, awful awful service and the customer service is abysmal. Speaking to the company we bought from about cancelling as I don’t want anything to do with this clown company. They’re a rude patronising joke.”

Posted 1 year ago

“Ferdeco delivered to my neighbours and in the process knocked over a post in my garden, then disputed liability. They said their drivers didn’t recall it and my video evidence wasn’t sufficient. Not to be trusted.”

Posted 1 year ago

“DO NOT USE FURDECO The operating system they use is supporting frauds during delivery. They send you a message informing you for the date of delivery. No description of what you expect (in case of multiple packages) or tracing number. You take an afternoon off work to accept the delivery and they do not turn up. No communication. When eventually you get hold of them (they have my mob number register on their system so they see who is calling and what they have delivered to the address), they told me it was delivered. Advised me to contact the retailer. The retailer provided me with a receipt of the item being delivered. On this document I can state it is not my signature and not my name. There is a camera system at the estate so I can confirm there was nothing delivered on the day. FURDECO do not share their complaint procedure. They provide an email delivery@furdeco.co.uk but never got back with a reply. STAY AWAY from this company”

Furdeco 1 star review on 4th February 2023

Furdeco 1 star review on 4th February 2023

Posted 1 year ago

“Absolutely useless. Make sure you furniture seller does not use these rude unhelpful morons. No customer service, no listening to what I asked for failed to even remotely consider me a customer and try to help me with scheduling a delivery over the holiday period. Totally untrustworthy and unhelpful.”

Posted 1 year ago

“Didn't show up during the scheduled timings of 14:00-17:00. Sent a text around 13:00 to say they would arrive in 10-15 mins, but because I wasn't on my phone to reply, they skipped our slot. Presumably for an early finish. Did not attempt to knock the door at all (evident from video doorbell footage) and the fact we were waiting in. Worst of all they proceeded to lie and say they had knocked the door, yeah of course you did.... all a Web of lies. Disgraceful.”

Posted 1 year ago

“Christmas Tree from Aldi was supposed to have been delivered by 23/12 at the latest ( having been ordered some weeks before this). It was not delivered until 28/12 , which is too late obviously.”

Posted 1 year ago

“My chest of drawers was delivered to completely the wrong address...wrong street, wrong house number, wrong postcode. Couldn't have been more wrong. Was there any interest in correcting this error? No, none at all. " we might be able to redeliver in two weeks if the bloke who received the delivery rings us up". Even an apology might have improved matters, buy no communication whatsoever from Furdeco. Avoid, avoid, avoid.”

Posted 1 year ago

“We ask about maybe you can help lift in 1 level guys say it is job no for us”

Posted 1 year ago

“Terrible - and extremely expensive - service. Having paid well over £300 for delivery of one fridge and one bed, Furdeco took well over a week to contact me to arrange it. I asked them what vehicle it would arrive on because I have a narrow drive; they assured me it would be a 3.5t Luton van. On the day, the driver called to say he was in an 18t lorry and couldn't get down the drive. When I asked why I had been informed it was a van he said that the call centre staff have no idea about the fleet and give out incorrect information. The driver managed to drag the goods down the drive but left them at my front door when I had requested they be left in the garage. I called him immediately but he refused to move them as his 18t lorry could not be left parked. When I informed Furdeco of this, they claimed (1) they don't use 18t lorries, and (2) the goods were left in the garage - both completely incorrect! Disgusting that they not only provide a poor service, but then insist that they have done things they haven't. Avoid like the plague.”

Posted 1 year ago

“Absolutely disgusting service They delivered a new washing machine to my 81ywar old mother Payed for delivery and installation they left washing machine stuck out she couldn't close back door They stood over her to sign paperwork Totally disgusting service”

Posted 1 year ago

“I wanted to give zero stars. Furdeco delivered a garden umbrella to my house. They arrived in a large van and decided to bring it up my drive despite it clearly being too large for the drive. On the way down, they broke bushes and left a scrape all the way down my drive. Despite the noise it caused, they drove off failing to stop and see the damage. This was the answer from their complaints department. We are saddened to hear of your experience. However, there are no prior notes to advise us not to drive up the driveway and nor was this expressed to the delivery crew ahead of delivery. Unfortunately, we would be unable to offer a resolution at this point. So apparently, you have to tell them not to bring a huge van up a narrow drive as they are not able to come to that conclusion for themselves. Absolute cowboys - avoid”

Posted 1 year ago

“Shocking service, failed delivery twice and blamed their client for there lack of competence. Never use these if you want to stay in business. Never called us and expected us to have a crystal ball!”

Posted 1 year ago

“Wont deliver my item until enough orders in my location”

Posted 1 year ago

“I had garden furniture delivered by mistake as the online order had been cancelled so it had to be returned to Aldi. They told me Furdeco would be in touch to make arrnagements to collect it. They didn't get in touch so after a few days, I phoned them and arranged for the pick up to be on the following Monday. Instead, I received a text on Monday telling me it was going to be Wednesday. I called them to be told that it was because of a vehicle breakdown and that the pick up had been rescheduled (without discussing it with me first) to Wednesday, at about 8.00am. I wasn't happy because this large box was in the way and also, Aldi would not process the approx £200 refund until it was collected. Come Wednesday 10.30, no-one had been in touch. I rang them to be told that there had been a 'system glitch' and it would now have to be Friday. These people are incompetent and have quick and ready, weak excuses to try to cover it up. Their poor performance doesn't reflect well on Aldi and I'll certainly think long and hard before I buying anything else from Aldi requiring delivery.”

Posted 2 years ago

“terrible experience, incompetent, not able to understand instructions, no able to communicate between office and delivery staff two completely unsuccessful attempts, we bought a 3 seater sofa, unfortunately if I can't take the sofa out of the packaging, it won't go through the door, I already knew that when we bought the sofa, we left it instructions on delivery, very clear by email , also very clear about the responsibilities to transport in side the house 2 times today I signed the receipt paper assuming any damages,before the sofa was t take alt from the van but I was not allowed to open my the sofa to go through the door, if I open the sofa the employees do not help me to bring it into the house, and I cannot bring a sofa for 3 people alone in the house If you are an online seller and use this company I will never do business with you, waste of time”

Posted 2 years ago

“Shocking customer service, delivered a mattress in a plastic cover which was covered in dirt which left dirt on my newly decorated wall wher they left it, there was also damage to the cover which meant there was dirt on the mattress as well. I was told at the point of order at Lee Longlands that the mattress would be delivered to our room of choice. Furdeco refused and left it in the hall. How am I supposed to get it up the stairs on my own? Terrible ,Shocking Customer Service”

Posted 2 years ago

“The company removed both the protective wrapping and pallet from our solid furniture wardrobe and delivered it to the customer with smashed legs. 8 months on and lots of annual leave at their end, the company have now gone silent on paying for the damages they caused. .....Save your time and money and don't use these guys.”

Furdeco 1 star review on 10th March 2022

Furdeco 1 star review on 10th March 2022

Furdeco 1 star review on 10th March 2022

Posted 2 years ago

“Terrible, terrible, awful - if I have have known I would NEVER have dealt with these charlatans or anyone who chose to use them as a delivery courier with my precious goods.”

Posted 2 years ago

“Iam absolutely not recommending Furdeco. Staff not willing to use shoe covers on a rainy day to access my newly carpeted home. I finally accepted them to access my house without wearing shoe covers and in return they demanded me to sign a disclaimer releasing them from any responsibility if they stained my carpets or any damage they could possibly do while inside the property. I refused to sign the document so they took the items away with them. I requested them to wait for me to contact their head office to find a solution and they literally replied to me that I was suppose to provide carpet protectors or their shoe covers. I would have been prepared (which is not what it is usually expected from customers) if they at least would have informed me about it prior delivery.”

Posted 2 years ago

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Furdeco is rated 4.1 based on 434 reviews