Furdeco Reviews

Name: Furdeco
Rating: 4.13

4.1 Rating 581 Reviews

78 %

of reviewers recommend Furdeco

Company Reviews

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Metrics

4.1

Based on 581 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Furdeco 5 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furdeco is the worst delivery company in the UK . Customers should be aware and protect their mental health by not dealing with this company or asking a retailer to deliver your goods with this company . They are full of half truths and do not care about you . Most especially their management staff like supervisor in their complaints department . This company projects half truths , does not respect customers concerns and notifications . They will drive you crazy . A company with no tracking system . They expect you to be at their beck and call and wait at home for days to receive your goods .very impolite , rude , lieing staff including their management. They will not release goods to your neighbours even when you notified them. They will not adhere to notes left on the account by the customer. They will want you to be calling them and still will not follow agreements reached over the phone. Deal with them at your peril! It will cost you both your time and money and mental health . .The delivery never took place . To punish me , the goods were returned to retailer . act was supervised by their manager - complaint department. A department saddled with resolving customer complaint but doing the opposite by deepening customer aggravation. Date of experience: 20 July 2023”

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Posted 2 years ago

“Excellent service, kept updated daily by phone on the time of delivery. Arrived and delivered right on time. Would definitely use this service again.”

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Posted 2 years ago

“Delivery very quick and delivered as advised. We were phoned with time slot and delivery took place at correct time. Very helpful delivery men. Very good service.”

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Posted 2 years ago

“Arrived as stated. Unpacked and positioned items where required. The 2 men very polite and quick with assembly brilliant.”

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Posted 2 years ago

“On time, organised professional”

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Posted 2 years ago

“First class delivery,both guys were pleasant and polite.”

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Posted 2 years ago

“Excellent service and delivery. Very quick and efficient”

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Posted 2 years ago

“Furdeco delivery drivers kept me informed and delivered on time.”

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Posted 2 years ago

“The delivery men rang before they came, were helpful, polite and friendly. They put the boxes were I asked and arrived at the time I was expecting them.”

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Posted 2 years ago

“Excellent communication for the delivery. Very friendly and polite delivery drivers. Delivery always on time. What a great service. Thank you all.”

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Posted 2 years ago

“Arrived on time, put the recliner chair together for me, (paid extra) which was worth it. Excellent service.”

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Posted 2 years ago

“Furdeco gave us a date and time slot and stuck to it. The driver rang us 15 minutes before delivery and when they got here the guys were amazing, so polite, efficient, helpful, friendly, cheerful and professional. Customer service far exceeded what was expected - such a refreshing change these days. Thanks guys, you made our day!”

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Posted 2 years ago

“Phone call from Furdeco 1 hour before delivery and delivered at the stated time. Delivered, unpacked and placed where required with care and efficiency from polite delivery personnel.”

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Posted 2 years ago

“Excellent communication and delivered right on schedule....with a smile”

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Posted 2 years ago

“Sent a 3 hour delivery time in advance of delivery day. On day rang to give accurate time too. Very helpful and organised at door - we were very happy with all aspects of our delivery. Thank you.”

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Posted 2 years ago

“Placed order on saturday , tues had e.mail to say couriers had picked up my goods. Thursday telephone call/e.mail/text to arrange delivery day /time, 3 hour time slot for Friday.Phone call from drivers to say 10 mins away.Furniture delivered on time by very polite, professional delivery team. Set up furniture. Very pleased with the company, well done. Would recommend and furniture looks amazing.”

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Posted 2 years ago

“Very friendly staff . They were very professional during the delivery and courteous.”

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Posted 2 years ago

“Excellent service! On time, courteous, neat, efficient communication. Would not hesitate to recommend them based on the service received.”

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Posted 2 years ago

“The previous day we were given a 3 hour time slot and on the day at the start of the time slot the driver phoned to say they would be with us in about an hour. 30 minutes later he phoned to say they would be another half an hour and just before the 30 minutes was up he phoned again to say another 2 minutes. It felt a bit like the countdown to a NASA moonshot. They offered to unpack and check our order (it was a garden parasol and predictably it was raining) so we declined the offer as the packaging was undamaged. After they had left their office rang to confirm we had accepted an unchecked delivery. A very good service!”

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Posted 2 years ago

“Should have been 5 stars if they had only despatched my order from Best Heating when they received it. I had to phone a week later for them to mark for despatch to have it delivered. The delivery guys were first class.”

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Posted 2 years ago

Furdeco is rated 4.1 based on 581 reviews