Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,914 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,914 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quality. Good service. Easy website Quick delivery and good packaging. Reasonable price and better as bought in sale.”

Helpful Report

Posted 4 years ago

“Delivery of my tv unit was super prompt, earlier than first advised jn fact! Delivery drivers were lively, very friendly. The unit itself is heavy, solid, beautiful wood. The photos on the website did not do it justice. We love it!”

Helpful Report

Posted 4 years ago

“Amazing service love all my products. Great quality most definitely recommend”

Helpful Report

Posted 4 years ago

“Ordered a large foot stool.. Very very pleased with my product and the delivery was excellent.. Defo recommend”

Helpful Report

Posted 4 years ago

“Fast delivery. Lots of communication. Delivery company very efficient and gave lots of information on when furniture would be delivered.”

Helpful Report

Posted 4 years ago

“Fantastic bed! Ordered online on New Years Eve and it arrived 4 days later. Such a quick turn around and great delivery too. I’ve got friends who ordered from Dreams 3 months ago and their bed still hasn’t arrived so they were shocked to hear I managed to get one in 4 days! Love the bed, it’s a beautiful light grey - was abit tricky and time consuming to put together but looks fab. Would’ve scored it 5/5 but the instructions weren’t very clear in places and one of the screws was labelled J but in the instructions was K so caused some Unnecessary confusion. Love the bed though and fast turn around so would definitely recommend!!”

Helpful Report

Posted 4 years ago

“Lovely wardrobe and prompt delivery. We are very pleased with our purchase.”

Helpful Report

Posted 4 years ago

“Delivered on time, good quality and value for money.”

Helpful Report

Posted 4 years ago

“Perfect match to existing furniture and reasonably easy to assemble although probably longer that stated time if it’s your first attempt.”

Helpful Report

Posted 4 years ago

“Good value for money and prompt delivery. Easy to contact ans communicated well. Can't comment on the durability as I've only had the sofa a few days.”

Helpful Report

Posted 4 years ago

“Desk was delivered super quick, well packaged and is of excellent quality. Love it.”

Helpful Report

Posted 4 years ago

“Was really pleased with the quality of the furniture and the service provided , Could not fault it Well done furniture 123”

Helpful Report

Posted 4 years ago

“Fast delivery and items exactly as shown on website. Lovely looking bed and great value.”

Helpful Report

Posted 4 years ago

“Great sofa delivered within 2 days delivery driver rang me when he was within half an hour very helpful”

Helpful Report

Posted 4 years ago

“Lovely solid item. High gloss finish. Only down side were a few scratches on the underside and two of the holes had been painted over making it difficult to screw in screws.”

Helpful Report

Posted 4 years ago

“Excellent value for money , great delivery , all round service very good”

Helpful Report

Posted 4 years ago

“Great looking Bed. So much extra storage and the price point was great. Delivery was simple and delivered to my door which is a top floor flat.”

Helpful Report

Posted 4 years ago

“Absolutely amazing, chairs arrived 2 days earlier than expected to start with. Bought 2 chairs from the used in showroom section and got a £40 discount. Was told there was slight damage on the wooden legs, even showed pictures. Damage was hardly noticeable and the chair seats were immaculate. Every thing was brilliant, price, service and quality.”

Helpful Report

Posted 4 years ago

“Stil ain’t received my order was order on the 30th of December With next day and it the sixth today and no in know when my parcel is”

Helpful Report

Posted 4 years ago

“Fast delivery, great little bench.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,914 reviews