Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a lovely console table it’s beautiful.Great next day delivery! Very easy to put together very happy 😃”

Helpful Report

Posted 4 years ago

“Beautiful design, easy to assemble, delivered on time!”

Helpful Report

Posted 4 years ago

“Very fast delivery snd very pleased with product”

Helpful Report

Posted 4 years ago

“Really pleased with my new desk - well made, easy to assemble and looks fabulous! Possibly best packaged item I've ever had delivered and super fast turnaround from ordering to delivery - thank you.”

Furniture 123 5 star review on 11th January 2021

Helpful Report

Posted 4 years ago

“Had to wait longer than expected but very pleased with the item”

Helpful Report

Posted 4 years ago

“Absolutely love this bed, its solid, comfortable and looks classy. Other bonus was it was delivered within 3 days when we was told it wouldn't be delivered until May (5 months) really happy with my purchase and super satisfied with furniture 123 experience”

Helpful Report

Posted 4 years ago

“Ordered this lovely bed, was delivered early than my original delivery date free of charge, delivery was on time and the bed was good quality and easy to build. Highly recommended”

Helpful Report

Posted 4 years ago

“Well worth the wait”

Helpful Report

Posted 4 years ago

“Price was good, delivery was fantastic and the pendant light was perfect. Would definitely use again.”

Helpful Report

Posted 4 years ago

“Arrived 3 days earlier than expected, fantastic quality, crystal clear assembly instructions and went together with no problems. Extremely pleased and would recommend furniture 123 to anyone considering purchasing self assembly furniture.”

Helpful Report

Posted 4 years ago

“Quality A1”

Helpful Report

Posted 4 years ago

“This is the most incompetent company I have ever dealt with. I’ve been trying to return a faulty sofa since October to no avail. In the end I’ve had to report them to trading standards. Do not purchase furniture from here, the Aftersales care is shockingly bad.”

Helpful Report

Posted 4 years ago

“Lovely quality. Good service. Easy website Quick delivery and good packaging. Reasonable price and better as bought in sale.”

Helpful Report

Posted 4 years ago

“Delivery of my tv unit was super prompt, earlier than first advised jn fact! Delivery drivers were lively, very friendly. The unit itself is heavy, solid, beautiful wood. The photos on the website did not do it justice. We love it!”

Helpful Report

Posted 4 years ago

“Amazing service love all my products. Great quality most definitely recommend”

Helpful Report

Posted 4 years ago

“Ordered a large foot stool.. Very very pleased with my product and the delivery was excellent.. Defo recommend”

Helpful Report

Posted 4 years ago

“Fast delivery. Lots of communication. Delivery company very efficient and gave lots of information on when furniture would be delivered.”

Helpful Report

Posted 4 years ago

“Fantastic bed! Ordered online on New Years Eve and it arrived 4 days later. Such a quick turn around and great delivery too. I’ve got friends who ordered from Dreams 3 months ago and their bed still hasn’t arrived so they were shocked to hear I managed to get one in 4 days! Love the bed, it’s a beautiful light grey - was abit tricky and time consuming to put together but looks fab. Would’ve scored it 5/5 but the instructions weren’t very clear in places and one of the screws was labelled J but in the instructions was K so caused some Unnecessary confusion. Love the bed though and fast turn around so would definitely recommend!!”

Helpful Report

Posted 4 years ago

“Lovely wardrobe and prompt delivery. We are very pleased with our purchase.”

Helpful Report

Posted 4 years ago

“Delivered on time, good quality and value for money.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews