Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect match to existing furniture and reasonably easy to assemble although probably longer that stated time if it’s your first attempt.”

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Posted 4 years ago

“Good value for money and prompt delivery. Easy to contact ans communicated well. Can't comment on the durability as I've only had the sofa a few days.”

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Posted 4 years ago

“Desk was delivered super quick, well packaged and is of excellent quality. Love it.”

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Posted 4 years ago

“Was really pleased with the quality of the furniture and the service provided , Could not fault it Well done furniture 123”

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Posted 4 years ago

“Fast delivery and items exactly as shown on website. Lovely looking bed and great value.”

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Posted 4 years ago

“Great sofa delivered within 2 days delivery driver rang me when he was within half an hour very helpful”

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Posted 4 years ago

“Lovely solid item. High gloss finish. Only down side were a few scratches on the underside and two of the holes had been painted over making it difficult to screw in screws.”

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Posted 4 years ago

“Excellent value for money , great delivery , all round service very good”

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Posted 4 years ago

“Great looking Bed. So much extra storage and the price point was great. Delivery was simple and delivered to my door which is a top floor flat.”

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Posted 4 years ago

“Absolutely amazing, chairs arrived 2 days earlier than expected to start with. Bought 2 chairs from the used in showroom section and got a £40 discount. Was told there was slight damage on the wooden legs, even showed pictures. Damage was hardly noticeable and the chair seats were immaculate. Every thing was brilliant, price, service and quality.”

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Posted 4 years ago

“Stil ain’t received my order was order on the 30th of December With next day and it the sixth today and no in know when my parcel is”

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Posted 4 years ago

“Fast delivery, great little bench.”

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Posted 4 years ago

“Perfect size for the space I have. Glad I made the purchase and very easy to assemble”

Furniture 123 5 star review on 7th January 2021

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Posted 4 years ago

“This sofa is gorgeous. I ordered it on the Tuesday and it was here by the Saturday which is super impressive, especially during the current climate. The fabric is really soft and unlike some of the other reviews I think it really is comfortable. The price was also really good. The only negative, which is why I didn't give it 5 stars was how difficult it was to get the legs in.....we tried an electric drill and even that didnt work and they were also damaged slightly (but no one will see it) It took us all day to screw them in so be prepared to have sore hands! We haven't quite finished our room yet but you get the idea from the picture. Overall I really love it and cant wait to get the room finished.”

Furniture 123 4 star review on 7th January 2021

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Posted 4 years ago

“I purchased an office chair and it arrived next day via DPD. I was very impressed with the delivery service and general communication. The chair itself is really good quality. Overall I am very happy and would use Furniture123 again.”

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Posted 4 years ago

“We purchased the bed on a Wednesday night and our new bed was delivered on Saturday morning. The price of the bed £200+ cheaper than anywhere else. Very sturdy bed. So far so good.”

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Posted 4 years ago

“Amazing quality for the price. Base is solid and really sturdy. The marble effect top is gorgeous and looks like real marble. Really impressed overall and as I paid extra for next day delivery it came the following day with a time slot given by the couriers. Fab company would defo recommend!”

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Posted 4 years ago

“Very good quick service”

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Posted 4 years ago

“Fantastic company”

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Posted 4 years ago

“Paid for next day delivery when ordering quite late in the day but it arrived on time and the product was great quality and easy to put together. Lovely chair and had a lot of comments on it!”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews