Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,916 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stil ain’t received my order was order on the 30th of December With next day and it the sixth today and no in know when my parcel is”

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Posted 4 years ago

“Fast delivery, great little bench.”

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Posted 4 years ago

“Perfect size for the space I have. Glad I made the purchase and very easy to assemble”

Furniture 123 5 star review on 7th January 2021

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Posted 4 years ago

“This sofa is gorgeous. I ordered it on the Tuesday and it was here by the Saturday which is super impressive, especially during the current climate. The fabric is really soft and unlike some of the other reviews I think it really is comfortable. The price was also really good. The only negative, which is why I didn't give it 5 stars was how difficult it was to get the legs in.....we tried an electric drill and even that didnt work and they were also damaged slightly (but no one will see it) It took us all day to screw them in so be prepared to have sore hands! We haven't quite finished our room yet but you get the idea from the picture. Overall I really love it and cant wait to get the room finished.”

Furniture 123 4 star review on 7th January 2021

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Posted 4 years ago

“I purchased an office chair and it arrived next day via DPD. I was very impressed with the delivery service and general communication. The chair itself is really good quality. Overall I am very happy and would use Furniture123 again.”

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Posted 4 years ago

“We purchased the bed on a Wednesday night and our new bed was delivered on Saturday morning. The price of the bed £200+ cheaper than anywhere else. Very sturdy bed. So far so good.”

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Posted 4 years ago

“Amazing quality for the price. Base is solid and really sturdy. The marble effect top is gorgeous and looks like real marble. Really impressed overall and as I paid extra for next day delivery it came the following day with a time slot given by the couriers. Fab company would defo recommend!”

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Posted 4 years ago

“Very good quick service”

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Posted 4 years ago

“Fantastic company”

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Posted 4 years ago

“Paid for next day delivery when ordering quite late in the day but it arrived on time and the product was great quality and easy to put together. Lovely chair and had a lot of comments on it!”

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Posted 4 years ago

“Love ordering from this company, have done many times , you know exactly when your getting your order from start to finish, and the products are always as described. Never been disappointed.”

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Posted 4 years ago

“Very happy with the wardrobe, it did take two people a fair amount of time to put together however it’s very sturdy, delivery excellent”

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Posted 4 years ago

“Everything was very easy to put together and I'm happy with the service. Thank you”

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Posted 4 years ago

“Slim Console Table was delivered quickly and to planned delivery notification. Came flat packed, but was easy to assemble and is sturdy and looks wonderful in my hallway. Being flat packed had notion that this might be flimsy but on the contrary, what a lovely looking well made piece of furniture its turned out to be.”

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Posted 4 years ago

“Absolutely love our new bedside tables and chest of drawers. And they go perfectly with our blue-grey walls. Sturdy construction, excellent packaging, and all came already assembled. Delivery was also super fast, they all got delivered 5 days after we placed the order.”

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Posted 4 years ago

“Very happy with my bed good quality looks gorgeous and more expensive delivered early too. Would recommend to anyone. Spijw to customer services very helpful in these challenging times. Thank you.”

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Posted 4 years ago

“Amazing service from order to delivery. Arrived super fast even over the holiday period. Excellent communication regarding delivery and a fantastic, value for money product at the end. 100% satisfied start to finish and will recommend Furniture123 to family and friends”

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Posted 4 years ago

“Very easy to build. Quick delivery.”

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Posted 4 years ago

“I ordered 2 console tables which were delivered 2 days later. Very easy for my husband to assemble and they look amazing. Very well made and no damage or parts missing. Not the cheapest but we’re exactly the size for my alcoves”

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Posted 4 years ago

“Fast delivery, excellent value, and looks really nice in my hall and landing”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,916 reviews