Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Bunk Beds- Great value for money against the market”

Helpful Report

Posted 4 years ago

“hi got a table for a xmas gift for my sister so glad I opened it the pedestal was all marked so sent a email was given £30 off ? but it was better then repacking it and sending it back so I kept it. sent for a new one and a drinks trolley big mistake the table came with the same problems do they not inspect them before they send them out???? i have not got the drinks trolley has yet been trying the phone them no luck hope its ok”

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Posted 4 years ago

“Great service from Furniture 123. We ordered a office desk which arrive within days of placing the order. The desk quality is very good and looks fantastic in situ.”

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Posted 4 years ago

“Delivered well within the estimated time scale and all went without a hitch. Still to put together the Windsor space saving table and chairs”

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Posted 4 years ago

“fantastic quality and value, will look to use them again”

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Posted 4 years ago

“Have ordered 2 king sized ottoman beds and 2 ottoman benches and have been really pleased with the great quality/value for money. Both shipments arrived fairly swiftly too. Would recommend Furniture123 to my friends for sure.”

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Posted 4 years ago

“I had been searching for bed for months. Very pleased with my decision with this beautiful, elegant king size bed with the price. extra storage underneath is amazing. Quick, friendly delivery. Agreed with some other review, instructions can be about better to shorter the essembly time but it's one off.”

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Posted 4 years ago

“Amazing I am so proud of my new bed and my kids bunkbed”

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Posted 4 years ago

“Great quality chairs at a reasonable price”

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Posted 4 years ago

“From the moment of ordering my sofa to delivery the service has been exceptional. Very happy with my order.”

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Posted 4 years ago

“Excellent service, super fast delivery, simple enough instructions, looks good, and is definitely sturdy. It only misses out on 5 stars because there are two chips in the paintwork - though, give it a week and I'm sure there will be many more once my son has had a good climb all over it! We built it over a couple of days, the desk, drawers and shelves each come in their own boxes, with their own sets of instructions and their own bags of nails, screws etc, so it was easy to break the task up. I would highly recommend this product. Our little boy loves it!”

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Posted 4 years ago

“First class service from start to finish. Bunk beds appear strong and sturdy. Built it myself in about six hours, with breaks for several teas.”

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Posted 4 years ago

“Brilliant service, price and swift delivery”

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Posted 4 years ago

“Smooth purchase from start to finish. Will definitely be recommending you to friends and family”

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Posted 4 years ago

“Strong sturdy, cosy and roomy bunk bed with long shelf on each tier. Grand-children love it so do we. Instructions were very clear but it did take two novices about 10 hours to construct!”

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Posted 4 years ago

“Great service fast delivery 👏”

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Posted 4 years ago

“Brilliant so easy ordered it it came on time great service loved my sofa and love chair brilliant”

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Posted 4 years ago

“Very happy! Dining table is perfect, excellent quality and was easy to assemble. It was delivered within two days of placing the order, great service.”

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Posted 4 years ago

“Absolutely delighted. Delivery very quick. Assembly instructions very comprehensive. Never received an item that was so well packed. The chest of drawers looks, and is, a quality item. Will certainly use the company again and would highly recommend. ( Just one small criticism - the plastic veneer on the inside of one of the side panel sections was damaged and peeling off. It has been stuck down and doesn't show.) The last paragraph is for information only.”

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Posted 4 years ago

“Brilliant I love my cabinet, nice and easy to put up, good quality wood look very nice, very spacious had a call from driver to see if he could deliver early brilliant service.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews