Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,916 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, super fast delivery, simple enough instructions, looks good, and is definitely sturdy. It only misses out on 5 stars because there are two chips in the paintwork - though, give it a week and I'm sure there will be many more once my son has had a good climb all over it! We built it over a couple of days, the desk, drawers and shelves each come in their own boxes, with their own sets of instructions and their own bags of nails, screws etc, so it was easy to break the task up. I would highly recommend this product. Our little boy loves it!”

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Posted 4 years ago

“First class service from start to finish. Bunk beds appear strong and sturdy. Built it myself in about six hours, with breaks for several teas.”

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Posted 4 years ago

“Brilliant service, price and swift delivery”

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Posted 4 years ago

“Smooth purchase from start to finish. Will definitely be recommending you to friends and family”

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Posted 4 years ago

“Strong sturdy, cosy and roomy bunk bed with long shelf on each tier. Grand-children love it so do we. Instructions were very clear but it did take two novices about 10 hours to construct!”

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Posted 4 years ago

“Great service fast delivery 👏”

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Posted 4 years ago

“Brilliant so easy ordered it it came on time great service loved my sofa and love chair brilliant”

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Posted 4 years ago

“Very happy! Dining table is perfect, excellent quality and was easy to assemble. It was delivered within two days of placing the order, great service.”

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Posted 4 years ago

“Absolutely delighted. Delivery very quick. Assembly instructions very comprehensive. Never received an item that was so well packed. The chest of drawers looks, and is, a quality item. Will certainly use the company again and would highly recommend. ( Just one small criticism - the plastic veneer on the inside of one of the side panel sections was damaged and peeling off. It has been stuck down and doesn't show.) The last paragraph is for information only.”

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Posted 4 years ago

“Brilliant I love my cabinet, nice and easy to put up, good quality wood look very nice, very spacious had a call from driver to see if he could deliver early brilliant service.”

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Posted 4 years ago

“Brilliant service”

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Posted 4 years ago

“Very happy with my console. Excellent quality, very solid and came extremely well packaged to avoid transit damage. Good efficient service too.”

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Posted 4 years ago

“Very well made,quick delivery, overall very satisfied”

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Posted 4 years ago

“Really impressed with the delivery and the price, everything was clear and easy to build”

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Posted 4 years ago

“Informed every step of the way with the delivery. Delivery company very professional and friendly. Product is excellent quality very impressed. The glass dining table and chairs looks brilliant in my home. Will definitely buy more products and recommend.”

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Posted 4 years ago

“perfect. cant fault them at all. always on hand to help.”

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Posted 4 years ago

“Very impressed with the quality, service and fast delivery from furniture123. We ordered a new bed, chest of drawers, a pouffe and a bedside table. I Was a little apprehensive about ordering from a site I hadn’t heard much of before but I will most definitely be continuing to order from this company again. The furniture is great quality and at a really high spec for its reasonable prices. Ordered on Boxing Day and had all the furniture a few days later. So impressed as we wasn’t expecting the delivery until a later date with it being Christmas time. Thank you again furniture 123”

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Posted 4 years ago

“It’s Just like the picture I’m happy with my purchase!”

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Posted 4 years ago

“Customer service was excellent delivery came very quick despite it being Christmas the time slot was very convenient and they called half hour before they arrived which was great!”

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Posted 4 years ago

“Arrived very quickly, great price and it is easy to assembled within a few hours, looks solid and the mattress are extremely comfortable, my son is very happy It would be great if the slats wouldn’t have to be screw down. But overall delivery was very quick and bed is great.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,916 reviews