Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service”

Helpful Report

Posted 4 years ago

“Very happy with my console. Excellent quality, very solid and came extremely well packaged to avoid transit damage. Good efficient service too.”

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Posted 4 years ago

“Very well made,quick delivery, overall very satisfied”

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Posted 4 years ago

“Really impressed with the delivery and the price, everything was clear and easy to build”

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Posted 4 years ago

“Informed every step of the way with the delivery. Delivery company very professional and friendly. Product is excellent quality very impressed. The glass dining table and chairs looks brilliant in my home. Will definitely buy more products and recommend.”

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Posted 4 years ago

“perfect. cant fault them at all. always on hand to help.”

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Posted 4 years ago

“Very impressed with the quality, service and fast delivery from furniture123. We ordered a new bed, chest of drawers, a pouffe and a bedside table. I Was a little apprehensive about ordering from a site I hadn’t heard much of before but I will most definitely be continuing to order from this company again. The furniture is great quality and at a really high spec for its reasonable prices. Ordered on Boxing Day and had all the furniture a few days later. So impressed as we wasn’t expecting the delivery until a later date with it being Christmas time. Thank you again furniture 123”

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Posted 4 years ago

“It’s Just like the picture I’m happy with my purchase!”

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Posted 4 years ago

“Customer service was excellent delivery came very quick despite it being Christmas the time slot was very convenient and they called half hour before they arrived which was great!”

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Posted 4 years ago

“Arrived very quickly, great price and it is easy to assembled within a few hours, looks solid and the mattress are extremely comfortable, my son is very happy It would be great if the slats wouldn’t have to be screw down. But overall delivery was very quick and bed is great.”

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Posted 4 years ago

“Ordered it on 23rd Dec, was due for delivery on 24th Dec which I couldn’t believe! Sadly due to being in a new build property the address couldn’t be found but recieved on 30th Dec. Great table for the money and easy to put together”

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Posted 4 years ago

“Ordered two chairs that did not arrive as promised. Queried this and Martin cheerfully refunded. Would have preferred to know the wait in the first place but now bought elsewhere and at least he was cheerful!”

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Posted 4 years ago

“Defo recommend these chairs so comfy and modern. Thanks furniture 123”

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Posted 4 years ago

“We love our new chairs for our new kitchen! We bought them to go around our kitchen island & they look gorgeous!! Well worth the money x”

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Posted 4 years ago

“Good table, just as advertised, only small problem is one of the screws did not fit but overall very happy with the product. Delivery was spot on, driver actually rang half an hour before to let us know.”

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Posted 4 years ago

“AMAZING STORE! Im so glad I found this store. Large mirrored dressing table arrived quickly, exactly as described- amazing quality and the price was unbelievable! Would definitely shop here again”

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Posted 4 years ago

“Really happy with my tables will definatly order from you again”

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Posted 4 years ago

“Delivered on time, great wardrobes very happy with them . 😊 thank you .”

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Posted 4 years ago

“Beautiful furniture, superb delivery, excellent quality. Highly recommended.”

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Posted 4 years ago

“Easy to do business with, great comma, delivered when you said you would, by pleasant driver and goods are great value for money = perfect”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews