Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,927 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was great. Price, style, colour, quality and delivery.”

Helpful Report

Posted 4 years ago

“Ordered coffee table. Came on the day they said. Table was exactly as we ordered, as well as being £180 cheaper than in a well known furniture shop!!”

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Posted 4 years ago

“Really pleased. Lovely colour x”

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Posted 4 years ago

“Some parts of the bed look very solid and good quality but I am disappointed by some parts like tha ladder which is not straight. The chest of drawers seems a bit weak so I will only put light items. Overall it looks very nice and the functionalities are fantastic.”

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Posted 4 years ago

“Fantastic quality speedy delivery too.”

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Posted 4 years ago

“Seating is beautiful, so well made and sturdy. Very comfortable. Pretty pink colour but this is a richer pink than website.”

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Posted 4 years ago

“Really pleased with the product, solid and looks great. Would have been 5 stars but for a couple of pieces that had broken corners ( didn't affect the overall finished furniture) in the internal drawer parts. this does not appear to be courier damage - the boxes were in good condition. Also recommend avoiding putting a sticker on the top surface - could not be removed in one piece and took some effort to remove the glue. On the whole, good quality, received as promised and was assembled on a couple of hours max.”

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Posted 4 years ago

“Fabulous website, easy to use, fantastic product choice and great prices. Ordered a new ottoman that was delivered very quickly and packaged well. All sizes, colours and details exactly as per the website and looks amazing. I cannot recommend highly enough. 🙌😊😍”

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Posted 4 years ago

“Really excellent product and Uber quick service.”

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Posted 4 years ago

“Excellent friendly customer service, great quality too very impressed would use again!”

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Posted 4 years ago

“Looks fab and so easy to build”

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Posted 4 years ago

“Very pleased with the product; good quality”

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Posted 4 years ago

“Delivered the sofa in literally less than 24h. Ordered on Sunday pm was delivered on Monday at 5pm. The sofa look is as expected but the quality of velvet is better than expected! Great value for price.”

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Posted 4 years ago

“Great chest of draws, delivered next day for a premium but worth it. Quality can’t be faulted and sure it’ll last years”

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Posted 4 years ago

“Very pleased with the product and with the excellent customer service”

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Posted 4 years ago

“Lovely furniture. Really good quality. Both the upholstered bed and white gloss chest of drawers are sturdy and just as seen on the photos online. The only thing was that I didn't know what time the furniture would be delivered between 7a.m. -7p.m. until the morning, which made organising someone to be there trickier. Could you perhaps let the customer know the day before instead?”

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Posted 4 years ago

“Brilliant value furniture delivered very quickly! Would definitely recommend”

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Posted 4 years ago

“Furniture is great. Just the customer service and delivery let it down. Changed my delivery date 3 times and took exactly 3 months from the date I ordered receive it.”

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Posted 4 years ago

“You need to be more transparent with the parcel company you use. Product was two days late and boxes where sodden. Would question if I used you again.”

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Posted 4 years ago

“I was delighted with the service and quality of the bedroom furniture recently purchased.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,927 reviews