Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am delighted with my purchase of a Mariah Crystal mirrored chest of drawers. It is of a very high quality and the price was perfect. Delivery was speedy and on time and the delivery guys were friendly and very helpful. I have my eye on a couple more pieces of furniture and when I'm ready to I feel confident and happy ordering from you.”

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Posted 5 years ago

“Great service couldn’t fault them. Drivers very helpful”

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Posted 5 years ago

“Love it! Absolutely worth the money. Arrived really soon. Looks great in my sitting room.”

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Posted 5 years ago

“Very good service, and very helpful, would recommend to everyone.”

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Posted 5 years ago

“The table was a lot better quality than it looked in photo. Not too hard to assemble. An excellent product for small spaces”

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Posted 5 years ago

“Beautiful bench, comfy with lots of storage:) original colour:)”

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Posted 5 years ago

“Excellent service. Fast delivery. Bed was very easy to put together .”

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Posted 5 years ago

“Excellent quality product and just what we required for our kitchen”

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Posted 5 years ago

“Prompt delivery. Excellent quality product (coffee table). Will be looking at their website again for a few more things I need for my new home.”

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Posted 5 years ago

“Very pleased with my purchase, my niece loves it, excellent quality, quick service and well packaged, I would definitely recommend.”

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Posted 5 years ago

“Delivery was efficiant, polite phone call prior to drop off, friendly delivery guys and took away excess packing, goods in good condition and look lovely”

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Posted 5 years ago

“Great service delivery and communication , great prices would recommend”

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Posted 5 years ago

“very good furniture with easy to follow instructions. a couple of boxes were quite heavy so i split the contents and carried them up stairs in three trips i am very pleased with my purchases thank you.”

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Posted 5 years ago

“Excellent customer service had an issue with bolt holes not lining up replacement sent out. High quality furniture. Rattan garden furniture I ordered. Would highly recommend and buy from them again.”

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Posted 6 years ago

“Having read lots of the reviews I was a bit worried about buying from this company but everything was fine I ordered it on the Thurs morning and it was delivered the following morning delivery driver was fine no trouble I had ordered the Santos butterfly table and chairs and quite a lot of the reviews said they had trouble putting it together or that pieces were missing or scratched no problems with our parcels we had it all put together in 6hours chairs a little fiddle but once you have done one you know what your doing have brought some cushions for chairs to make them more comfortable all in all very pleased with purchase and would buy from them again”

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Posted 6 years ago

“Don’t listen to the bad reviews!! I placed an order for 2 oak bedside tables that were delivered next day even tho I paid for standard delivery. Very professional service and you are updated regularly and even track the van when it’s delivering”

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Posted 6 years ago

“Really great. Couldn’t fault them.”

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Posted 6 years ago

“Ordered the Hamilton short wardrobe and I was not dissapointed. The wardrobe was easy to out together and is a study little unit. I only paid £139 and for that I got more than the money paid. Delivery cost was reasonable and was delivered the very next day. Overall an excellent experience thank you”

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Posted 6 years ago

“Given all reviews on here was apprehensive about ordering a sofa from them but couldn't resist given price. Have to say, can't fault my experience. Only blip was paid for Next Day Delivery but came the day after that, therefore requested that my delivery cost be refunded which was done without any hassle. Sofa itself is sturdy and better made than I was anticipating. All in all a positive experience from my dealings with them.”

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Posted 7 years ago

“I haven't opened the parcel yet (my item was delivered today) but this company have been brilliant from ordering to delivery. They have kept in touch all the way - all that remains is for me to open the box ......”

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Posted 7 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews