Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sofa bed is very good, easy to put together. Couldn't get in touch with delivery firm to try to change the slot, put down to covid-19 times. Only informed of the delivery the day before and 7am - 5pm to the receive a txt on the day running 2 hours late?? Yes did get a call 30 mins before arriving which is always good.”

Helpful Report

Posted 5 years ago

“Well packaged and good delivery. Item is beautiful. There is a bit of a split in the wood on one of the legs, but the chair was such a good price and it doesn't affect the overall aesthetic. Very pleased.”

Helpful Report

Posted 5 years ago

“Lovely desk, great service, arrived sooner than I thought. Thanks”

Helpful Report

Posted 5 years ago

“Came quickly. Lovely pieces of furniture at a good price. Not easy to put together but well worth it. Looks lovely when up and not cheap looking . Would definitely recommend”

Helpful Report

Posted 5 years ago

“Absolutely love it! Exactly how it looks on the picture. Looks lovely in my living room.”

Helpful Report

Posted 5 years ago

“Love it. It is a brighter than I expected and much more yellow than the picture and the buttons are not as deep as they look in the picture. But still suits my room.”

Furniture 123 5 star review on 5th June 2020

Helpful Report

Posted 5 years ago

“Delivery drivers lovely! Bed fantastic quality, easy to put up and great value for money.”

Helpful Report

Posted 5 years ago

“Delivery drivers lovely! Bed fantastic quality, easy to put up abd great value fir money!”

Helpful Report

Posted 5 years ago

“Great product, looks really stylish. Read few reviews about difficulty in assembling and pieces missing - seriously, wasnt difficult at all, took couple hours at most and only one small nut missing. Really lovely, great value for money 👍”

Helpful Report

Posted 5 years ago

“Delivered on time and the bed is beautiful.”

Helpful Report

Posted 5 years ago

“Efficient service and delivery. Sofa is firm, comfy and good colour.”

Helpful Report

Posted 5 years ago

“Easy to order, easy to follow instructions for assembly and quicker delivery than originally estimated.”

Helpful Report

Posted 5 years ago

“Painless ordering, delivery on time, a faulty element changed within 48 hours. Friendly efficient handling of call re replacement part. Callback prevented me holding on call for a long time. No complaints and would buy again”

Helpful Report

Posted 5 years ago

“easy to order , the hamilton wardrobe in pine, came in three packages which were verry well packed ,we are verry pleased with the finish , good value loads of space inside..”

Helpful Report

Posted 5 years ago

“Everything about it bed is perfect!! My 3 year old loves it ! Thank you furniture 123! And customer service was amazing”

Helpful Report

Posted 5 years ago

“Bought bed for my Grandson. Was kept up to date re delivery. Bed Delivered on time. It's good quality furniture. Overall very satisfied.”

Helpful Report

Posted 5 years ago

“Good quality, numbering of all parts with clear pictorial instructions way better than other self assembly products we have purchased.”

Helpful Report

Posted 5 years ago

“Made an order on Wednesday and it arrived by Friday! Packaged brilliantly, quality amazing for the price and stunning service. Will use this company again and again; communication about delivery spot on too.”

Furniture 123 5 star review on 4th June 2020

Helpful Report

Posted 5 years ago

“The slats of the bed were flimsy, we had to reinforce them just for my 4 year old to go o top bunk safely. The driver who delivered was blunt and a little rude. The steps are a little dangerous for my boy at night while he is so sleepy the steps are not good”

Helpful Report

Posted 5 years ago

“Easy to order, arrived on time, easy to assemble.”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews