Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,962 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent. Love my new TV stand. Great quality.”

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Posted 5 years ago

“Really pleased with my furniture, dining table and chairs are just lovely. I was kept informed of the progress of my order and the delivery was made on time. Excellent service.”

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Posted 5 years ago

“Over the moon with my table and chair. Beautiful quality. Delivery true to word. Due to coronavirus virus, if anyone purchases this product , have someone to carry item as it is very heavy, which was hard for my parents living in appartments , delivery driver could only leave at entrance. Otherwise so pleased.”

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Posted 5 years ago

“Great items, fast and friendly service!”

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Posted 5 years ago

“Excellent customer service! Driver phoned and informed me how long before drop off. Very pleasant delivery guys. Would certainly recommend and the product was excellent.”

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Posted 5 years ago

“Sky bunk bed is stunning 😍 it does take ages to build but well worth it. I had broken parts and customer service was brilliant, they sent me out the parts I needed within a couple of days. Price was amazing I got it on offer at £280. I have recommended this bed to family and friends.”

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Posted 5 years ago

“everything was great as expected, thank you again.”

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Posted 5 years ago

“Been looking for a large square white gloss coffee table for awhile now and absolutely made up with my purchase from furniture 123, excellent price too! Looks more expensive than it is too, fits the space between my sofas great...will definitely be buying from here again theres some lovely furniture I've seen already.”

Furniture 123 5 star review on 8th June 2020

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Posted 5 years ago

“Excellent product at a good price delivered by two very helpful people. Very happy.”

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Posted 5 years ago

“We needed a special storage, to store memory's. This is the perfect place to look at special items and sit and reflect. The ottoman is a beautiful colour, well made and comfortable.”

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Posted 5 years ago

“I am delighted by the quality and look of my new Lexi bedroom furniture”

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Posted 5 years ago

“I recently bought 2 coffee tables from Furniture123 and I am really pleased with my purchase. I saved money in comparison to other offers online for the same tables and the delivery was super quick. The tables arrived in pristine condition with robust foam packaging. I would definitely order from Furniture123 again.”

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Posted 5 years ago

“The bed I purchased was supposed to be delivered within the same week I purchased it but I had a text from the courier on the morning of the delivery to say it couldn't be delivered so I ended up having it the following week. When it arrived we didn't notice anything untoward but as we assembled it, there were scratches across the top of the two units and it appeared they had tried to buffer them out - which only made them more obvious. As the units were going under the cabin bed it's not a major issue but there is a distinct lack of quality about the product but I guess you get what you pay for & for the price we can't really complain.”

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Posted 5 years ago

“Just what I wanted and packaged really well. A nightmare to unwrap but really well protected. Fits perfectly. Prompt delivery.”

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Posted 5 years ago

“Fabulous product. Great quality, solid and sturdy frame and base. The colour says light pink, but you can’t really tell it’s pink at all. It’s actually more like white but that suits us. I would recommend this product, the purchase was straightforward and the bed was delivered with no issues. Thank you very much!”

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Posted 5 years ago

“Daughter loves her new bed”

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Posted 5 years ago

“Great service,fast delivery,very happy with order”

Furniture 123 5 star review on 7th June 2020

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Posted 5 years ago

“From ordering to receiving my table & chairs everything was perfect. Instructions were easy to follow and I'm so happy with my purchase.”

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Posted 5 years ago

“Very good service, delivered on day promised, fairly easy to assembled. Only disappointment the cover could do with been heaver apart from that it looks good”

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Posted 5 years ago

“Very pleased with both the product and service. I will definitely use Furniture 123 again.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,962 reviews