Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price - good quality and prompt delivery. Very pleased. Enhances the kitchen.”

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Posted 5 years ago

“Really pleased. excellent service”

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Posted 5 years ago

“Chest of drawers came on time, great condition and was easy to put together.”

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Posted 5 years ago

“Avoid this company. O.k I am going to stick to the facts. Ordered a shoe storage / Seat for my living room. Was immediately sent confirmation and the item was to be delivered in 3-5days. I paid for delivery. A full week later and three attempts at e-mailing the company, with a promise of a reply in 48 hrs, still nothing. Got up this morning and received e-mail but was immediately disappointed to see it was asking for a review. Hence this review. I called the sales line, got through immediately and passed through to customer service after explaining my issue. Customer service line rang and line went dead. Rang again and spoke to customer service to be told my item was lost. The only reason I gave 2 stars is due to the customer service agent giving me a sincere apology. Avoid avoid avoid this company.”

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Posted 5 years ago

“Great service..The bed we brought is brilliant my son loves it!”

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Posted 5 years ago

“Excellent service. Polite and professional”

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Posted 5 years ago

“Really happy with the look of the sofa, quality as expected for its price. Delivery guys were also great, unwrapped the item for me and took away the packing to save me the job!!”

Furniture 123 5 star review on 2nd June 2020

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Posted 5 years ago

“Really good sturdy furniture, looks amazing, great value for money.”

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Posted 5 years ago

“Very happy with my furniture well with the money delivery was very good.”

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Posted 5 years ago

“Absolutely amazing!! Thank You soo soo much. Beautiful velvet bed, half the price of slmost the same one in Dreams!”

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Posted 5 years ago

“Very fast delivery. Nice quality furniture, good value for money”

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Posted 5 years ago

“Looks great. So much storage. Came sooner than expected. Would recommend.”

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Posted 5 years ago

“Wardrobe is a good size and looks good, you will need two people to assemble and time and patience , it does seem a bit not solid , other than that it was a good buy”

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Posted 5 years ago

“Easy to order -And delivery was quicker than expected. great price on a footstool - lovely colour- and easy to put together.”

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Posted 5 years ago

“Great service start to finish, 2nd time purchasing from them and I am very happy.”

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Posted 5 years ago

“First class service, product delivery perfectly wrapped and in perfect condition. The best packaging of large items I have ever seen. Definitely shop with them again. Very pleased”

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Posted 5 years ago

“Have not built yet due to covid 19 and requires two people to put together stil boxed till then”

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Posted 5 years ago

“Fast delivery. Item was as expected. Quality was as expected”

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Posted 5 years ago

“Excellent service and product”

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Posted 5 years ago

“Lovely Console Table, there was a slight scratch on it when it arrived..Nothing too noticeable..I’m really happy with it, looks great in the hallway. Delivery time was pretty long, luckily I wasn’t in a hurry to receive it.”

Furniture 123 4 star review on 2nd June 2020

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews