Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery, and products as expected. Not excellent quality furniture but definitely value for money.”

Helpful Report

Posted 5 years ago

“Really pleases with the Rattan patio set i ordered ordered 2 pm was here as promised the next day nice set for the patio to relax and have a meal outside in this beautiful weather will order again from here”

Helpful Report

Posted 5 years ago

“Amazing beautiful true likeness to picture of product. Brought for my Daughters bedroom. She is a very happy girl. Great quality product and great value. Arrived when stated and kept up to date with delivery progress.”

Helpful Report

Posted 5 years ago

“I am very pleased with my drop leaf dinning table,as I only have a small space in the kitchen it is just perfect.”

Furniture 123 5 star review on 1st June 2020

Helpful Report

Posted 5 years ago

“Good service quick delivery item in good condition and as described.”

Helpful Report

Posted 5 years ago

“Excellent VFM, solid, attractive and a great price.”

Helpful Report

Posted 5 years ago

“Easy to order, beautiful quality exactly as seen in the picture, quick delivery brilliant service love everything about the beautiful chairs.”

Helpful Report

Posted 5 years ago

“Fabulous. Very quick delivery in under a week. Shelving looks great. Wonderful quality and easy to assemble on my own. Looks great beside my oak table.”

Helpful Report

Posted 5 years ago

“Overall positive experience. Product is great and delivery was on time. I just had to remove one star because of the customer support - I tried to call them but I was told they would call me back as the waiting time was over 70 minutes. Unfortunately I didn’t hear back from them. Which is fine, given the current Covid situation we are all in - but I thought I should point this out anyways.”

Helpful Report

Posted 5 years ago

“Great price, kept informed of delivery, and arrived on date they gave, 1st class, would definitely use again, and recommend”

Helpful Report

Posted 5 years ago

“Awful, next day delivery was 2 weeks. After over 10 phone calls blame was passed between shipping company, furniture 123 & their supplier who was shipping directly. Finally after 2 weeks of chasing every single day, they cancelled and re-ordered a new item for me, which should have been issued when I first rung two weeks ago and they identified a problem. The item is not finished greatly and on the front of one draw the paint isn’t even covering the entire panel. But I dare complain or attempt to send this back because god knows how long I’ll be waiting. Furniture123 do not care about their customers & if your order is missing not delayed they will not look into it. They will lie about the reason and just push you away, saying you’ll be contacted in 24-48 hours, which they would but with NO updates. I wasn’t even offered any compensation for this utterly outrageous experience.”

Helpful Report

Posted 5 years ago

“Best price and speedy delivery. The bedframe we bought for our daughter's room is so sturdy, much better value for money than I was expecting.”

Helpful Report

Posted 5 years ago

“Fantastic, speedy delivery and product fabulous addition to our kitchen”

Helpful Report

Posted 5 years ago

“Delivered on time and the bed is very comfortable with the mattress”

Helpful Report

Posted 5 years ago

“Very prompt delivery. No fuss. Lovely product. Reasonably priced. Will defo use 123 again. Many Thanks”

Helpful Report

Posted 5 years ago

“Found this sure to be the cheapest but the quality is second to none, extremely pleased with the furniture and delivery was on time with updates from the driver. The furniture was well packed and securely wrapped. Would definitely consider using this company for more times when the time comes.”

Helpful Report

Posted 5 years ago

“Perfect will differently use again”

Helpful Report

Posted 5 years ago

“Straight forward process, good on price, will shop again”

Helpful Report

Posted 5 years ago

“Excellent service and product- thank you!”

Helpful Report

Posted 5 years ago

“Brilliant service thank you.”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews