Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was able to have my furniture ordered and delivered in 20 hrs that's what I call a excellent service. Also delivery drivers were polite and helpful during these times. Our product was well packed and we will buy again in the future”

Helpful Report

Posted 5 years ago

“Fast service as we desperately needed a new dining table. When we received it I was a bit disappointed as the table top did not have a perfect paint job on the top and underneath looked a bit tatty. We have been using it for the two of us but I do not think it is as it as described for 4 people.”

Helpful Report

Posted 5 years ago

“Delivery confirmed for 7.5.20. No sign of item so I contacted customer services by email. My delivery charge was refunded and I was told they would contact supplier for estimated date. Emailed again and then told if item had not arrived by the following Monday to email again. Each response takes 48 hours! Emailed again to say, I would not wait until Monday and please confirm a delivery date so I can decide whether or not to cancel. Was telephoned with confirmation that hooray, my item would be arriving in two days and I would receive a delivery slot. Delivery day came and went so I emailed again. I did not receive a reply to this email at all. Tried telephoning but 55 minute wait. Losing the will by then but suddenly, another email confirming my item has been dispatched (I received the same email on 5.5.20! so didn’t hold out much hope!) Item finally delivered today, 29.5.20...over three weeks and numerous emails later than original delivery date! Will never order with furniture123 again, not worth the hassle! I haven’t opened item yet...I hope there is no damage! 🤞🏻”

Helpful Report

Posted 5 years ago

“Excellent value for money! I bought the trundle bed in white for my spare room so happy with it, it's very sturdy! My grandsons absolutely love it. Fabulous option instead of bunk beds, would definitely recommend!”

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Posted 5 years ago

“Ordered 2 items early March paid extra for Saturday delivery got one item the following Saturday but no email or text or tel call to inform me of this 2nd item delivered 28th May (Thursday) got email no tel call usually at work on a Thursday but at moment furloughed so was in so much for paying extra for a Saturday! Plus when checked online last week 2nd item was available for next day delivery perhaps they are still using City Link!!!!”

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Posted 5 years ago

“Easy quick and good quieter and Good service thank u”

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Posted 5 years ago

“Purchased a few times and always been happy with quality and fast delivery”

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Posted 5 years ago

“Really efficient & quick service. Easy & quick to assemble, would definitely recommend .”

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Posted 5 years ago

“Ordered the Safina ottoman late Friday afternoon and received it at 9.30 the following morning. The colour was exactly as shown, lined inside, sturdy legs, it looks beautiful. Better value than other online shops. Thank you.”

Furniture 123 5 star review on 29th May 2020

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Posted 5 years ago

“Fast delivery bed in perfect condition”

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Posted 5 years ago

“Fabulous and comfortable”

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Posted 5 years ago

“I couldn’t believe how fast the delivery was and my beautiful wicker chairs and cushions are stunning . Thank you so much”

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Posted 5 years ago

“Struggled to find a table for my living room that was the right size and matched the style of my tv stand. Finally found one on this website, perfect size, really easy to put together, and looks fantastic!”

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Posted 5 years ago

“Hi everything came on time & unit is great value for the money I paid. Would recommend A+++”

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Posted 5 years ago

“Amazing love my console table love the colour exactly what I wanted plus didn’t have to wait long for delivery price was excellent loved how all the bits an bobs come in individual bags hubby was well impressed thank you so much 👍”

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Posted 5 years ago

“I love your furniture however, when I ordered you should have made me aware that the sofa would not be taken into my home. I would have waited to order!”

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Posted 5 years ago

“Great sideboard - modern and solid wood. Delivery was on time and great service - call the day before with a time slot and on time!”

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Posted 5 years ago

“The dining table was easy to put together. All the pieces were there to complete to job.”

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Posted 5 years ago

“I don't usually give a good review for online retailers but for Furniture123, I feel I have to, bed delivered with 3 days when they said 1 month on the website. Excellent Safina bed, recommend it to any bed buyer.”

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Posted 5 years ago

“Quick and reliable delivery, good quality for the price. Very happy with our new addition to the sitting room”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews