Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,962 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 items early March paid extra for Saturday delivery got one item the following Saturday but no email or text or tel call to inform me of this 2nd item delivered 28th May (Thursday) got email no tel call usually at work on a Thursday but at moment furloughed so was in so much for paying extra for a Saturday! Plus when checked online last week 2nd item was available for next day delivery perhaps they are still using City Link!!!!”

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Posted 5 years ago

“Easy quick and good quieter and Good service thank u”

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Posted 5 years ago

“Purchased a few times and always been happy with quality and fast delivery”

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Posted 5 years ago

“Really efficient & quick service. Easy & quick to assemble, would definitely recommend .”

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Posted 5 years ago

“Ordered the Safina ottoman late Friday afternoon and received it at 9.30 the following morning. The colour was exactly as shown, lined inside, sturdy legs, it looks beautiful. Better value than other online shops. Thank you.”

Furniture 123 5 star review on 29th May 2020

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Posted 5 years ago

“Fast delivery bed in perfect condition”

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Posted 5 years ago

“Fabulous and comfortable”

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Posted 5 years ago

“I couldn’t believe how fast the delivery was and my beautiful wicker chairs and cushions are stunning . Thank you so much”

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Posted 5 years ago

“Struggled to find a table for my living room that was the right size and matched the style of my tv stand. Finally found one on this website, perfect size, really easy to put together, and looks fantastic!”

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Posted 5 years ago

“Hi everything came on time & unit is great value for the money I paid. Would recommend A+++”

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Posted 5 years ago

“Amazing love my console table love the colour exactly what I wanted plus didn’t have to wait long for delivery price was excellent loved how all the bits an bobs come in individual bags hubby was well impressed thank you so much 👍”

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Posted 5 years ago

“I love your furniture however, when I ordered you should have made me aware that the sofa would not be taken into my home. I would have waited to order!”

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Posted 5 years ago

“Great sideboard - modern and solid wood. Delivery was on time and great service - call the day before with a time slot and on time!”

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Posted 5 years ago

“The dining table was easy to put together. All the pieces were there to complete to job.”

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Posted 5 years ago

“I don't usually give a good review for online retailers but for Furniture123, I feel I have to, bed delivered with 3 days when they said 1 month on the website. Excellent Safina bed, recommend it to any bed buyer.”

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Posted 5 years ago

“Quick and reliable delivery, good quality for the price. Very happy with our new addition to the sitting room”

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Posted 5 years ago

“I was dubious about ordering after reading reviews about quality and poor delivery service. I loved the item so went ahead and so glad I did, love my sideboard, fantastic quality, delivery on time,delivery team polite and even pushed the heavy item into my doorway even with covid and restrictions. Very happy,would recommend.”

Furniture 123 5 star review on 28th May 2020

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Posted 5 years ago

“So so pleased with the bunk beds I brought they’re perfect and so sturdy!! thank you!!”

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Posted 5 years ago

“Could not be happier with our purchase. Best self assembly instructions we have ever seen, everything bagged and labeled separately and very clear instructions! Delivery was very smooth with a courtesy call beforehand to check everything was set to receive the delivery. Great price and great quality product. All in all a brilliant experience!”

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Posted 5 years ago

“his company should be avoided This company should be avoided. The poor furniture we ordered is somewhat of a joke. We ordered a £150 console table for our hallway, not cheap in our eyes. It arrived, we opened the packaging carefully. The top of the unit was scratched and missing grey paint quite badly. We have had nothing but a nightmare dealing with the so called customer services team over the period of 10 days, They firstly offered 30% reduction, then agreed to an offer a 50% price rebate, we accepted this but it was a mistake on our part. We tried to build it, what a mistake we made accepting a 50% reduction in price, screw holes that do not match up, screws that don’t fit as the piece inside the wood is already pushed too far into the drill hole. It’s a shambles. It has more faults than I have ever seen on a piece of furniture I have bought in 42 years. I would not ever buy again from this company. It has which we find a huge joke a quality control sticker on it?? Who ever passed it, clearly doesn’t want to own one!”

Furniture 123 1 star review on 28th May 2020

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,962 reviews