Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prompt service, high quality furniture and reasonable price. Will use again!”

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Posted 5 years ago

“Delivery was quick ordered Thursday arrived by xl delivery Monday quick to put together two people 3 hours. Good quality just one misdrill hole on cube. Would definitely recommend”

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Posted 5 years ago

“Impressed by the delivery service, ordered 1 hour 12 mins for next day delivery, the fire was delivered before 13.00 pm, the wife is over the moon with the purchase,”

Furniture 123 5 star review on 27th May 2020

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Posted 5 years ago

“Easy to assemble.”

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Posted 5 years ago

“Extremely happy with the wardrobe and side tables . Well made and a good quality too . Delivery guys were excellent . Great value too .”

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Posted 5 years ago

“Sofa delivered super fast we are delighted with it and we love the colour. Great service from start to finish”

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Posted 5 years ago

“Quick delivery good quality and relatively easy to put together for a novice. Really positive experience 1st time shopping with them. Would definately use again. Thank you 👍🏼”

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Posted 5 years ago

“Great looking set but had issues with 2 screws into the table legs. Nice parasol but doesn’t till and can’t higher or lower it. Great to get covers with it all though. Customer services very helpful and sent out more screws when contacted.”

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Posted 5 years ago

“Service and delivery were first class especially the delivery guys during these challenging times Only issue I had was a slight bevel in one of the parts but didn’t stop or effect the look of the product Ant the assembly instructions. I found it ok but had to take my time and be careful to pick the right part . I feel if the individual Parts could be marked (on them) Then it would be construction even easier. Apart from that GREAT”

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Posted 5 years ago

“Delivery time was spot on and the table size was perfect as we were downsizing. The only issue was that when we opened the box we found the bag of nuts and bolts was ripped and they were loose inside, one nut was between the table and table protector and therefore left minor scratches on the surface. Unfortunately we had got rid of our old table the day before, so we didn't return the table.”

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Posted 5 years ago

“The furniture was so well packed ( no chance of damage ) Price was reduced. ( I already had the matching chest of drawers ) thank you for a good service, would not hesitate to recommend or use again.”

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Posted 5 years ago

“Excellent service with good delivery times product is very sturdy and easy to build”

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Posted 5 years ago

“Excellent quality furniture, quick speedy delivery from friendly delivery guys.”

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Posted 5 years ago

“Very happy delivered on the day I choose And was easy to order Good value for money Would recommend”

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Posted 5 years ago

“Lovely green ottoman. Speedy delivery”

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Posted 5 years ago

“Arrived on time, friendly service. Very well packaged. I'm really pleased with my dining table and chairs, very well made and would definitely recommend to family and friends.”

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Posted 5 years ago

“Very nice colour. However came with slight dust markings. Soon cleaned it up though”

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Posted 5 years ago

“Easy to order, delivered on time. Instructions excellent. TV unit looks great couldn't be more pleased.”

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Posted 5 years ago

“Wonderful communication. Excellent quality furniture. Delivery on time and professional service from start to finish. Very happy customer”

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Posted 5 years ago

“Ordered the duck egg blue bedroom bench. Nice product, however the colour is much paler than it looks on the website so a little disappointing. Efficient and quick delivery.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews