Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was dubious about ordering after reading reviews about quality and poor delivery service. I loved the item so went ahead and so glad I did, love my sideboard, fantastic quality, delivery on time,delivery team polite and even pushed the heavy item into my doorway even with covid and restrictions. Very happy,would recommend.”

Furniture 123 5 star review on 28th May 2020

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Posted 5 years ago

“So so pleased with the bunk beds I brought they’re perfect and so sturdy!! thank you!!”

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Posted 5 years ago

“Could not be happier with our purchase. Best self assembly instructions we have ever seen, everything bagged and labeled separately and very clear instructions! Delivery was very smooth with a courtesy call beforehand to check everything was set to receive the delivery. Great price and great quality product. All in all a brilliant experience!”

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Posted 5 years ago

“his company should be avoided This company should be avoided. The poor furniture we ordered is somewhat of a joke. We ordered a £150 console table for our hallway, not cheap in our eyes. It arrived, we opened the packaging carefully. The top of the unit was scratched and missing grey paint quite badly. We have had nothing but a nightmare dealing with the so called customer services team over the period of 10 days, They firstly offered 30% reduction, then agreed to an offer a 50% price rebate, we accepted this but it was a mistake on our part. We tried to build it, what a mistake we made accepting a 50% reduction in price, screw holes that do not match up, screws that don’t fit as the piece inside the wood is already pushed too far into the drill hole. It’s a shambles. It has more faults than I have ever seen on a piece of furniture I have bought in 42 years. I would not ever buy again from this company. It has which we find a huge joke a quality control sticker on it?? Who ever passed it, clearly doesn’t want to own one!”

Furniture 123 1 star review on 28th May 2020

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Posted 5 years ago

“Ordered a corner sofa. It arrived super prompt, with two lovely delivery guys. Absolutely what I’d hoped for. I’d never usually buy a sofa on line, but wasn’t disappointed. Great value and no waiting times.”

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Posted 5 years ago

“We ordered 2 bedside cabinets at 8PM and they arrived at 2PM next day.....fantastic service....flat pack furniture but nicer than your average bog standard stuff.”

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Posted 5 years ago

“Decent quality dining chairs at a reasonable price. Super quick delivery considering current circumstances.”

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Posted 5 years ago

“Excellent bed and delivery”

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Posted 5 years ago

“Expected my order to be with me within 2 weeks, that was too long but given current circumstances we all need to be flexible so agreed. The portal tells me I've received my order, on calling I was told my order won't be delivered till 5th July!!! Really disappointed, you should be honest about delivery waiting times. I've seen the same product on ebay sold by furniture 123 that would be delivered in days so what is going on? Really poor service and I feel stuck now as they've taken my money but I don't have the goods I need now!!!! Not sure I'll be buying anything from you again!”

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Posted 5 years ago

“Very happy with the nest of tables at a great price and delivered very quickly”

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Posted 5 years ago

“Really happy. Great value, well constructed, good looking furniture set at a great price! Thank you.”

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Posted 5 years ago

“Absolutely gorgeous table! So easy to asemble and looks lovely in my hallway!”

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Posted 5 years ago

“Thank you Furniture 123, you were great”

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Posted 5 years ago

“On time delivery Worth for the prices”

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Posted 5 years ago

“Great quick service & delivery, good value for money”

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Posted 5 years ago

“Easy to use website with very reasonable prices followed up with a swift & prompt delivery service. Can’t fault furniture 123 and will 100% use again.”

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Posted 5 years ago

“very efficient delivery and good quality bed! Would definitely recommend.”

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Posted 5 years ago

“So pleased that I have found this company ..The quality of my product was good and just what I wanted. I will definitely use this business again. Thank you”

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Posted 5 years ago

“Soooo great”

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Posted 5 years ago

“Quick delivery, no items damaged. Very good table, easy assembly”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews