Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,962 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service quick delivery item in good condition and as described.”

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Posted 5 years ago

“Excellent VFM, solid, attractive and a great price.”

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Posted 5 years ago

“Easy to order, beautiful quality exactly as seen in the picture, quick delivery brilliant service love everything about the beautiful chairs.”

Furniture 123 5 star review on 1st June 2020

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Posted 5 years ago

“Fabulous. Very quick delivery in under a week. Shelving looks great. Wonderful quality and easy to assemble on my own. Looks great beside my oak table.”

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Posted 5 years ago

“Overall positive experience. Product is great and delivery was on time. I just had to remove one star because of the customer support - I tried to call them but I was told they would call me back as the waiting time was over 70 minutes. Unfortunately I didn’t hear back from them. Which is fine, given the current Covid situation we are all in - but I thought I should point this out anyways.”

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Posted 5 years ago

“Great price, kept informed of delivery, and arrived on date they gave, 1st class, would definitely use again, and recommend”

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Posted 5 years ago

“Awful, next day delivery was 2 weeks. After over 10 phone calls blame was passed between shipping company, furniture 123 & their supplier who was shipping directly. Finally after 2 weeks of chasing every single day, they cancelled and re-ordered a new item for me, which should have been issued when I first rung two weeks ago and they identified a problem. The item is not finished greatly and on the front of one draw the paint isn’t even covering the entire panel. But I dare complain or attempt to send this back because god knows how long I’ll be waiting. Furniture123 do not care about their customers & if your order is missing not delayed they will not look into it. They will lie about the reason and just push you away, saying you’ll be contacted in 24-48 hours, which they would but with NO updates. I wasn’t even offered any compensation for this utterly outrageous experience.”

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Posted 5 years ago

“Best price and speedy delivery. The bedframe we bought for our daughter's room is so sturdy, much better value for money than I was expecting.”

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Posted 5 years ago

“Fantastic, speedy delivery and product fabulous addition to our kitchen”

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Posted 5 years ago

“Delivered on time and the bed is very comfortable with the mattress”

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Posted 5 years ago

“Very prompt delivery. No fuss. Lovely product. Reasonably priced. Will defo use 123 again. Many Thanks”

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Posted 5 years ago

“Found this sure to be the cheapest but the quality is second to none, extremely pleased with the furniture and delivery was on time with updates from the driver. The furniture was well packed and securely wrapped. Would definitely consider using this company for more times when the time comes.”

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Posted 5 years ago

“Perfect will differently use again”

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Posted 5 years ago

“Straight forward process, good on price, will shop again”

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Posted 5 years ago

“Excellent service and product- thank you!”

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Posted 5 years ago

“Brilliant service thank you.”

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Posted 5 years ago

“I was able to have my furniture ordered and delivered in 20 hrs that's what I call a excellent service. Also delivery drivers were polite and helpful during these times. Our product was well packed and we will buy again in the future”

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Posted 5 years ago

“Fast service as we desperately needed a new dining table. When we received it I was a bit disappointed as the table top did not have a perfect paint job on the top and underneath looked a bit tatty. We have been using it for the two of us but I do not think it is as it as described for 4 people.”

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Posted 5 years ago

“Delivery confirmed for 7.5.20. No sign of item so I contacted customer services by email. My delivery charge was refunded and I was told they would contact supplier for estimated date. Emailed again and then told if item had not arrived by the following Monday to email again. Each response takes 48 hours! Emailed again to say, I would not wait until Monday and please confirm a delivery date so I can decide whether or not to cancel. Was telephoned with confirmation that hooray, my item would be arriving in two days and I would receive a delivery slot. Delivery day came and went so I emailed again. I did not receive a reply to this email at all. Tried telephoning but 55 minute wait. Losing the will by then but suddenly, another email confirming my item has been dispatched (I received the same email on 5.5.20! so didn’t hold out much hope!) Item finally delivered today, 29.5.20...over three weeks and numerous emails later than original delivery date! Will never order with furniture123 again, not worth the hassle! I haven’t opened item yet...I hope there is no damage! 🤞🏻”

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Posted 5 years ago

“Excellent value for money! I bought the trundle bed in white for my spare room so happy with it, it's very sturdy! My grandsons absolutely love it. Fabulous option instead of bunk beds, would definitely recommend!”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,962 reviews