Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy quick and good quieter and Good service thank u”

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Posted 5 years ago

“Purchased a few times and always been happy with quality and fast delivery”

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Posted 5 years ago

“Really efficient & quick service. Easy & quick to assemble, would definitely recommend .”

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Posted 5 years ago

“Ordered the Safina ottoman late Friday afternoon and received it at 9.30 the following morning. The colour was exactly as shown, lined inside, sturdy legs, it looks beautiful. Better value than other online shops. Thank you.”

Furniture 123 5 star review on 29th May 2020

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Posted 5 years ago

“Fast delivery bed in perfect condition”

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Posted 5 years ago

“I couldn’t believe how fast the delivery was and my beautiful wicker chairs and cushions are stunning . Thank you so much”

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Posted 5 years ago

“Struggled to find a table for my living room that was the right size and matched the style of my tv stand. Finally found one on this website, perfect size, really easy to put together, and looks fantastic!”

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Posted 5 years ago

“Hi everything came on time & unit is great value for the money I paid. Would recommend A+++”

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Posted 5 years ago

“Amazing love my console table love the colour exactly what I wanted plus didn’t have to wait long for delivery price was excellent loved how all the bits an bobs come in individual bags hubby was well impressed thank you so much 👍”

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Posted 5 years ago

“I love your furniture however, when I ordered you should have made me aware that the sofa would not be taken into my home. I would have waited to order!”

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Posted 5 years ago

“Great sideboard - modern and solid wood. Delivery was on time and great service - call the day before with a time slot and on time!”

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Posted 5 years ago

“The dining table was easy to put together. All the pieces were there to complete to job.”

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Posted 5 years ago

“I don't usually give a good review for online retailers but for Furniture123, I feel I have to, bed delivered with 3 days when they said 1 month on the website. Excellent Safina bed, recommend it to any bed buyer.”

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Posted 5 years ago

“Quick and reliable delivery, good quality for the price. Very happy with our new addition to the sitting room”

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Posted 5 years ago

“I was dubious about ordering after reading reviews about quality and poor delivery service. I loved the item so went ahead and so glad I did, love my sideboard, fantastic quality, delivery on time,delivery team polite and even pushed the heavy item into my doorway even with covid and restrictions. Very happy,would recommend.”

Furniture 123 5 star review on 28th May 2020

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Posted 5 years ago

“So so pleased with the bunk beds I brought they’re perfect and so sturdy!! thank you!!”

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Posted 5 years ago

“Could not be happier with our purchase. Best self assembly instructions we have ever seen, everything bagged and labeled separately and very clear instructions! Delivery was very smooth with a courtesy call beforehand to check everything was set to receive the delivery. Great price and great quality product. All in all a brilliant experience!”

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Posted 5 years ago

“Ordered a corner sofa. It arrived super prompt, with two lovely delivery guys. Absolutely what I’d hoped for. I’d never usually buy a sofa on line, but wasn’t disappointed. Great value and no waiting times.”

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Posted 5 years ago

“We ordered 2 bedside cabinets at 8PM and they arrived at 2PM next day.....fantastic service....flat pack furniture but nicer than your average bog standard stuff.”

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Posted 5 years ago

“Decent quality dining chairs at a reasonable price. Super quick delivery considering current circumstances.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews